HP 9000 Series 743, Service Handbook, Page: 30 / 165

Product Information
Repair Services
1-14
Repair Services
Hewlett-Packard supports three types of repair services:
• Return to Hewlett-Packard Repair - Customers can return the
product to their local HP Sales and Service Office. An HP Bench
Repair Engineer troubleshoots and repairs the hardware to the as-
sembly level. The repair engineer may replace the defective assem-
bly with a new or rebuilt assembly. The product is then returned to
the customer. This service is available through a service contract or
a time-and-materials basis.
• On-Site Repair - On-Site Repair is performed at the customer’s
site. This service is available through a service contract or a time-
and-materials basis.
• Customer Repair - Customers have the option of repairing their
own HP products. Contact your nearest Hewlett-Packard Sales and
Service Office for information concerning service training, special
tools, test equipment, and spare parts.