HP 5/xx Series 4 User Manual Download Page 78

Page: 78 / 140

5 Troubleshooting Your PC

Solving Problems

English

Solving Problems

This chapter can help you solve any problems you might have with
your PC.

If you are unable to solve your problem after following the advice in
this chapter, refer to chapter 7, “Hewlett Packard Support and
Information Services”.

uno.bk : uno5_tr.fb4 Page 66 Monday, July 21, 1997 12:46 PM

Summary of Contents for 5/xx Series 4

Page 1: ...User s Guide HP Vectra VL 5 xx Series 4 uno bk 1bookf fb4 Page 1 Monday July 21 1997 12 46 PM ...

Page 2: ...pied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Centronics is a registered trademark of Centronics Data Computer Corporation Matrox is a registered trademark of Matrox Electronic Systems Ltd MGA and Millennium are trademarks of Matrox Graphics Inc Microsoft and MS DOS are registered trademarks of Microsoft Corporation Microsoft Windows...

Page 3: ...User s Guide uno bk title fb4 Page iii Monday July 21 1997 12 46 PM ...

Page 4: ...eo adapter board with 2MB as standard upgradeable to 4MB or 8MB an integrated Enhanced IDE Integrated Drive Electronics controller on the PCI bus supporting Fast IDE and Standard IDE three front access drive shelves one can be used as an internal shelf one internal drive shelf four free slots for accessory boards one 32 bit PCI Peripheral Component Interconnect slot two 16 bit ISA Industry Standar...

Page 5: ...is manual has a power saving capability which complies with the Environment Protection Agency s EPA 30 watt maximum power consumption in sleep mode with the exception of those models which are fully loaded multimedia PCs The fully loaded multimedia PCs also have energy saving capabilities but use slightly more than the maximum 30 watt limit in power saving mode required for the Energy Star label a...

Page 6: ...vi Francais uno bk title fb4 Page vi Monday July 21 1997 12 46 PM ...

Page 7: ...Cords 6 Starting the PC for the First Time 7 Creating Master Diskettes 9 2 Using Your PC Starting and Stopping Your PC 12 The HP Vectra Keyboard for Windows 95 14 HP Utilities 15 Accessing HP User Tools 15 Advanced Power Management 16 Personalizing Your Mouse 17 The Desktop Management Interface 17 uno bk uno toc Page vii Monday July 21 1997 12 46 PM ...

Page 8: ...Accessory Boards with Plug and Play Windows 3 11 31 Configuring non Plug and Play ISA Accessory Boards 31 Installing the Board 33 Installing Mass Storage Devices 35 Installing a Flexible Disk Drive or a CD ROM Drive in the Middle Shelf 36 Installing an IDE Hard Disk Drive in the Rear Shelf 38 Installing a 3 5 inch Disk Drive in the Bottom Shelf 41 Installing a 5 25 inch Drive in the Bottom Shelf 4...

Page 9: ...an IDE Drive 64 5 Troubleshooting Your PC Solving Problems 66 If Your PC Does Not Start 67 If Your Display is Blank and There Are No Error Messages 67 If you are Unable to Change any Values in Setup 68 If a POST Error Message is Displayed 68 To Clear the CMOS Memory 68 Power On Self Test Errors that May Prevent Your PC From Starting 69 uno bk uno toc Page ix Monday July 21 1997 12 46 PM ...

Page 10: ...Work 74 If the Hard Disk Does Not Work 75 If the Hard Disk Activity Light Does Not Work 75 If the CD ROM Drive Does Not Work 75 If an Accessory Board Does Not Work 76 If Your PC Has a Software Problem 77 If You Have Forgotten Your Password 77 If Your Application Software Does Not Work 78 If Power Management Does Not Work 78 If the Date and Time are Incorrect 79 Changing the Battery 80 uno bk uno t...

Page 11: ...ed by Your PC 87 Available Video Resolutions 89 BIOS Video Resolutions 89 Windows Video Resolutions 90 Windows 95 Video Resolutions 90 OS 2 Video Resolutions 91 Video Resolutions for the Matrox MGA Millennium Video Adapter Card Valid for Windows 3 11 Windows 95 and OS 2 92 The PC s Memory Map 93 The PC s Rear Connectors 94 System Board Connectors and Switches 95 System Board Switches 95 Recycling ...

Page 12: ...HP BBS Library 105 Internet FTP Library Service 105 Access HP World Wide Web Site 105 HP FAXback on Demand HP FIRST 106 HP Audio Tips USA only HP Automated Support Directory 106 Ordering Drivers and BIOS on Diskette 107 HP Support Services 108 Hewlett Packard Telephone Support 109 Lifeline Telephone Support 110 HP Network Phone in Support Service NPS 111 Summary 112 Hewlett Packard Marketing Headq...

Page 13: ...1 Setting Up Your PC This chapter leads you through the first time installation of your HP Vectra PC uno bk uno1_set fb4 Page 1 Monday July 21 1997 12 46 PM ...

Page 14: ...he computer and power cord the display and its cables the keyboard and mouse the manuals NOTE The operating system software drivers and HP utilities are preloaded on the hard disk Manuals Mouse Computer Power Cord Display Power Cord Typical Display Computer Keyboard uno bk uno1_set fb4 Page 2 Monday July 21 1997 12 46 PM ...

Page 15: ... it next to the computer Installation Tools No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in your PC you will need a flat blade screwdriver For further information about installing accessories refer to chapter 3 How to Install Accessories In Your PC WARNING If you are in any doubt that you can lift the display safely do not try to move it...

Page 16: ...ecting the Mouse Keyboard and Display 1 Connect the mouse keyboard and display to the back of the computer The connectors are shaped to go in one way only 2 Tighten the display cable attachment screws Mouse Keyboard Display uno bk uno1_set fb4 Page 4 Monday July 21 1997 12 46 PM ...

Page 17: ...uter and tighten the attachment screws Use the connector labeled Parallel 25 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device Parallel Connector Serial Connector uno bk uno1_set fb4 Page 5 Monday July 21 1997 12 46 PM ...

Page 18: ...o in one way only WARNING For your safety always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that i...

Page 19: ...e software has been initialized To initialize your software 1 Switch on the display and then the PC When the PC is switched on the Vectra Logo is displayed The PC performs a Power On Self Test POST Press if you want to view the POST If an error is detected during the Power On Self Test the PC will automatically display the error You may be prompted to press to start the Setup program to correct th...

Page 20: ...The model number of your display The display s model number is shown on the cover of the manual supplied with the display and on a label on the rear of the display Depending on which model PC you have you may also be asked to select which operating system you want to use Windows 3 11 or Windows 95 CAUTION Once you have confirmed your selection of the operating system you cannot change that selecti...

Page 21: ...d software as soon as possible HP recommends that you use new diskettes Should you need to restore the preloaded software on your PC you can use these diskettes to do so Windows 3 11 Choose this utility in the HPUtils group in Program Manager and follow the screen messages which will tell you how many diskettes you need Windows 95 Use the Microsoft Create System Disk utility Refer to the Windows 9...

Page 22: ...1 Setting Up Your PC Starting the PC for the First Time 10 English uno bk uno1_set fb4 Page 10 Monday July 21 1997 12 46 PM ...

Page 23: ...2 Using Your PC This chapter explains how to use the HP Vectra features and tools designed to increase your productivity uno bk uno2_us fb4 Page 11 Monday July 21 1997 12 46 PM ...

Page 24: ...u switch on the computer the computer carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST press If there is an error in the POST the error will automatically be displayed If you have set a password in the PC s Setup program the password prompt displays after the POST has completed If the Password prompt is displayed type your password and press t...

Page 25: ... the control panel Stopping the PC when using Windows 95 To stop or shut down the PC 1 Click on Start 2 Click on Shut Down 3 Click on Shut down the computer You can return the PC to full power mode by pressing the space bar Other Operating Systems For other operating systems refer to the operating system manual for details of how to exit the operating system uno bk uno2_us fb4 Page 13 Monday July ...

Page 26: ...eys which are on either side of the space bar Refer to Windows 95 documentation for further information about Windows 95 The Power On Icon on the Space Bar The Power On function enables you to start your PC by pressing the space bar This function is not specific to Windows 95 but is available whatever your operating system The option can be enabled or disabled in Setup The default is enabled The A...

Page 27: ... a personalized message which will display during your PC s Power On Self Test in text mode only HP User Tools These are tools which enable you to set many parameters for your computer and give access to other useful features Accessing HP User Tools Windows 3 11 1 Choose HPutils from Program Manager 2 Choose the HP User Tools utility 3 Choose the tool that you wish to use Windows 95 The HP InfoCen...

Page 28: ...Display icon in the Control Panel Click on Start and then Settings Shut Off Monitor mode Use the Display icon in the Control Panel Suspend Mode Use the Power icon in the Control Panel to configure Suspend Mode Click on Suspend on the Start menu to activate Suspend Mode This mode is similar to Sleep Mode in Windows 3 11 CAUTION If your PC is on a Novell network Suspend Mode will disconnect you from...

Page 29: ...e Your PC supports the Desktop Management Interface DMI The DMI lets an application request information about your computer For example an application can use the DMI to view the hardware and software components installed in your PC the operating system used by your PC the number of available accessory board slots Refer to your operating system manual for further information uno bk uno2_us fb4 Pag...

Page 30: ...2 Using Your PC The Desktop Management Interface 18 English uno bk uno2_us fb4 Page 18 Monday July 21 1997 12 46 PM ...

Page 31: ...nstall Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC uno bk uno3_ins fb4 Page 19 Monday July 21 1997 12 46 PM ...

Page 32: ... up to date list of supported devices Up to three front access drives such as 5 25 inch 1 2 MB flexible disk drive half height order D2881B One internal mass storage device Mounting Rails can be ordered 5 25 inch disk drive rails order D2880A for front access devices 3 5 inch disk drive rails order D3566A 3 5 inch 1 44 MB flexible disk drive one third height order D2035B IDE CD ROM Drive order D28...

Page 33: ... before switching it on again Main Memory Modules 32 bit EDO 60 ns 8 MB kit 2 x 4 MB modules order D3646A Video Memory Upgrade 1 MB upgrade order D3500A Up to four accessory boards 256 KB Level 2 cache memory Processor 16 MB kit 2 x 8 MB modules order D3647A 32 MB kit 2 x 16 MB modules order D3648A Pairs of identical modules must be installed See Installing Memory later in this chapter Voltage Reg...

Page 34: ...power cords from the power outlets the PC and the display Then remove the display 3 If necessary unlock the cover using the key provided with the PC 4 Slide the two tabs on the front of the computer inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the computer uno bk uno3_ins fb4 Page 22 Monday July 21 1997 12 46 PM ...

Page 35: ...properly connected and safely routed 3 Ensure the cover lock is unlocked and the tabs are inwards 4 Lower the cover onto the computer and firmly slide it into position 5 Slide the two tabs on the front of the cover outwards 6 If a keylock is fitted lock the cover using the key 7 Place the display on top of the computer Reconnect all cables and power cords uno bk uno3_ins fb4 Page 23 Monday July 21...

Page 36: ...for the main memory cache memory video memory processor battery or accessory board slots 1 Disconnect the computer s power supply cord 2 Remove the computer s cover 3 Lift the front of the power supply to disengage the hinge on the rear 4 Lift the power supply clear and lay it upside down on the frame above the disk drives uno bk uno3_ins fb4 Page 24 Monday July 21 1997 12 46 PM ...

Page 37: ... all your accessories in the PC 2 Replace the power supply on the left hand side of the PC and ensure that the cables are neatly routed around any accessory boards 3 Raise the front of the power supply and engage the hinge on the rear 4 Lower the front of the power supply into position so that it rests on the front panel uno bk uno3_ins fb4 Page 25 Monday July 21 1997 12 46 PM ...

Page 38: ...nk C as 8 MB and 32 MB modules are not fully detected in this bank 32 MB modules are not available from HP You can obtain 32 MB modules from your HP reseller CAUTION Static electricity can damage electronic components Turn all equipment OFF Don t let your clothes touch the accessory To equalize the static electricity rest the accessory bag on top of the power supply while you are removing the acce...

Page 39: ...he connector 4 Pivot the memory module to the vertical position 5 Repeat this procedure for each memory module you are installing If you need to remove a main memory module 6 Install any other accessories before replacing the cover and power supply Reconnect all cables and power cords Release the retaining clip and pull the module forward and out of the socket uno bk uno3_ins fb4 Page 27 Monday Ju...

Page 40: ...M upgrade D3557A To increase the video memory to 8 MB you need to install a 6 MB video memory upgrade which is not available from HP You can obtain the 6 MB video memory upgrade Matrox MGA Mil M06 from your HP Reseller ToInstallaPairofVideo Memory Modules on the System Board 1 Disconnect the power supply cord 2 Remove the computer s cover and power supply 3 Align the video memory module directly o...

Page 41: ...lectricity can damage electronic components Turn all equipment off Don t let your clothes touch the accessory Handle the accessory as little as possible and with care Installingmorememory on the Matrox MGA Video Adapter 1 Disconnect the power supply cord 2 Remove the computer s cover 3 Remove the MGA video adapter from the accessory slot and place it on a flat static free surface 4 Install the mem...

Page 42: ... sure you want to over ride DDC 1 Click on OK then select the D2800A display save the configuration and exit 2 Restart Windows 3 Start HP User Tools 4 The resolution 1600 x 1200 will now be highlighted and you can select it Configuration Switches on the MGA Video Adapter There are two configuration switches on the video adapter board Normally the settings for these switches do not need to be chang...

Page 43: ...d Play in the BIOS NOTE All PCI accessory boards are Plug and Play although not all ISA boards are Check the accessory board s documentation if you are unsure When you start your PC the Plug and Play BIOS automatically detects which hardware resources IRQs DMAs memory ranges and I O addresses are used by the system based components Configuring non Plug and Play ISA Accessory Boards Windows 3 1 1 I...

Page 44: ...y when prompted by the ICU Refer to the documentation supplied with the accessory board for information about the resources the board requires Windows 95 and Plug and Play It is not necessary to use the ICU with Windows 95 as it has built in Plug and Play functionality It works directly with the PC s Plug and Play BIOS to dynamically configure system resources for Plug and Play accessories For boa...

Page 45: ...manuals 4 Unscrew and remove the slot cover Store it in a safe place If the slot cover is tight loosen the screws on the adjacent slots 5 Hold the board horizontally by its top edge Slide it into the board guide of the chosen slot Do not bend the board 6 Align the board s connector with the slot s socket Firmly press the board into the socket Ensure the board s connector engages completely with th...

Page 46: ... down on the frame above the disk drives Remove the protection cover from the rear base of the PC NOTE When the 1 MB video memory upgrade is installed on the integrated video graphics controller connecting a VESA standard video adapter board will disable this additional 1 MB of video memory and only the first 1 MB of video memory will be used 9 Install any other accessories before replacing the po...

Page 47: ... 5 25 inch or 3 5 inch front access device or to install a second hard disk drive internally Your PC has the following connectors on the system board which may be used by mass storage devices a flexible disk drive connector which supports up to two flexible disk drives two Enhanced IDE device connectors the first connector supports up to two IDE hard disk drives the second supports either an IDE C...

Page 48: ...dle Shelf 1 Disconnect the computer s power supply cord 2 Remove the computer s cover 3 Remove the RFI bezel from the middle shelf and put it in a safe place 4 Slide the device into the middle shelf using mounting rails and secure the device in position using the screws provided RFI bezel uno bk uno3_ins fb4 Page 36 Monday July 21 1997 12 46 PM ...

Page 49: ...lacing the cover Reconnect all cables and power cords WARNING Do not open the CD ROM drive enclosure as there is a danger of electric shock and the laser beam light could harm your eyes Service should be carried out by qualified personnel To avoid discomfort from unexpected noise always turn the volume down before connecting headphones or speakers Listening to loud sounds for prolonged periods may...

Page 50: ...to the drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord 2 Remove the computer s cover 3 Slide the drive into the rear drive shelf supporting the drive with your hand 4 Align the drive with the holes in the rear drive shelf Then secure the drive with the screws provided with it uno bk uno3_ins fb4 ...

Page 51: ...o the system board attachment and has two drive connectors The middle connector of this data cable must be connected to the bootable or master hard disk drive The second has only one drive connector which is red and marked CD ROM next to the system board attachment Up to three IDE devices can be connected to the system board using these data cables After Installing an IDE Drive After installing an...

Page 52: ...er connector HDD data cable Slave connector HDD data cable 3 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive 3 Third hard disk drive Master connector HDD data cable Slave connector HDD data cable CD ROM data cable connector 1 Hard disk drive 1 CD ROM 1 Bootable hard disk drive 2 CD ROM Master connector HDD data cable CD ROM data cable connector 2 Hard disk drives 1 CD ROM 1 Bo...

Page 53: ...ered with mounting rails You will need to order drive mounting rails from HP if you order your disk drive from another supplier 1 Disconnect the computer s power supply cord from the power outlet 2 Remove the computer s cover 3 If there is a device in the middle shelf remove it 4 If there is no device in the middle shelf remove the RFI bezel 5 Remove the two RFI bezels from the bottom shelf uno bk...

Page 54: ...e Devices 42 English 6 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto its side 7 Slide the hard disk into the bottom shelf supporting the disk with your hand uno bk uno3_ins fb4 Page 42 Monday July 21 1997 12 46 PM ...

Page 55: ...very carefully return the PC to the upright position 10 Connect the data and power cables to the rear of the drive The connectors are shaped to fit one way only If you are not sure which connector to use refer to Connecting an IDE Device to a Data Cable on page 39 11 If a device was removed from the middle shelf replace it 12 If no device was removed from the middle shelf replace the RFI bezel Pow...

Page 56: ...nch high 5 25 inch front access drive can be installed in the bottom shelf NOTE Disk drives ordered from HP are supplied with mounting rails If you order your drive from another supplier you will need to order drive mounting rails from HP 1 Carry out steps 1 to 5 in Installing a 3 5 inch Disk Drive in the Bottom Shelf on page 41 2 Remove the side bracket from the bottom shelf and store it in a saf...

Page 57: ...ve mid way into the bottom shelf 4 Connect the data and power cables to the rear of the drive The connectors are shaped to fit one way only If you are not sure which connector to use refer to Connecting an IDE Device to a Data Cable on page 39 uno bk uno3_ins fb4 Page 45 Monday July 21 1997 12 46 PM ...

Page 58: ...was removed from the middle shelf replace the RFI bezel 8 Install any other accessories before replacing the cover Reconnect all cables and power cords Configuring the Device or Devices you have installed After installing an IDE drive or a flexible disk drive you will need to run the Setup program to autotype or to configure the device Refer to chapter 4 The HP Setup Program for details of how to ...

Page 59: ...h must be installed with the processor The VRM ensures that the processor is provided with the correct voltage 1 Disconnect the computer power cords from the power outlets 2 Remove the computer s cover and lift the power supply from it s seating as described in Moving and Replacing the Power Supply on page 24 3 If the heatsink is not attached to the processor unclip and remove the heatsink 4 Raise...

Page 60: ...ocessor speed Refer to the section System Board Connectors and Switches on page 95 If you use an Intel Overdrive processor refer to the instruction leaflet supplied with the processor to see whether you should change the position of any switches on the system board 7 Remove the old VRM by unclipping the two white tabs and then slide the module up and out of the socket Slide the new VRM into the so...

Page 61: ...move the computer s cover 2 Remove the security bracket from the storage position 3 Insert the security bracket from inside the computer into the slot shown in the diagram above 4 Press it firmly until it snaps into place 5 Install any other accessories before replacing the cover Remove the bracket from the storage position Insert the bracket in the computer uno bk uno3_ins fb4 Page 49 Monday July...

Page 62: ...3 How to Install Accessories In Your PC Installing the Security Bracket 50 English uno bk uno3_ins fb4 Page 50 Monday July 21 1997 12 46 PM ...

Page 63: ...4 The HP Setup Program This chapter describes how to use the HP Setup program uno bk uno4_stu fb4 Page 51 Monday July 21 1997 12 46 PM ...

Page 64: ... refer to System Board Connectors and Switches on page 95 The BIOS Setup is menu driven enabling you to easily access all the options which are grouped in the following categories Main Preferences Configuration Security Power and Exit A solid right arrow indicates categories which have sub menus Starting the Setup Program 1 Turn on the display and then the PC If the PC is already turned on save yo...

Page 65: ...ws and or keys can be used to select fields in the current menu The key moves to the previous page and the key moves to the next page in a scrollable menu The key moves to the top item and the key moves to the bottom item of the current menu F2 Setup Home uno bk uno4_stu fb4 Page 53 Monday July 21 1997 12 46 PM ...

Page 66: ...however you are on a sub menu screen and you press these arrows you will stay on that screen Use the and arrow keys to scroll through the items on the general help screen The Setup Configuration Summary You can view a summary of the PC s configuration if you have chosen to view the POST tests A summary screen is displayed when the POST has completed It is displayed for a few seconds only but you c...

Page 67: ...ring the PC s Power On Self Test On line help is provided at the right hand side of the Setup screen for each item on the Setup screens When you highlight an item the help for that item is displayed The Setup items displayed on your screen may differ from those shown in the following tables uno bk uno4_stu fb4 Page 55 Monday July 21 1997 12 46 PM ...

Page 68: ...istrator password HAS NOT been set Setting a user password prevents unauthorized use of your computer protects the data stored in it and preserves the preferences you set Key Click On Allows you to turn the audible keyclick on or off Key auto repeat speed 21 8 per Second Allows you to set the number of times per second a keystroke will be repeated when a key is held down This option is not display...

Page 69: ...ion only if you need to boot on flexible disk B Then flexible disks A and B will be swapped Video Video system EGA VGA Select video display type Video BIOS shadowing Enabled Enables disables video BIOS shadowing for AT external boards only Enabling the BIOS shadowing improves performance Video Plug Play display Enabled Sets the best ergonomic refresh rates supported by your DDC compliant display S...

Page 70: ...rimary enables only the HDD data cable marked HDD next to the system board attachment Both enables the HDD data cable and the CD ROM data cable marked CD ROM next to the system board attachment Autotype fixed disk Automatically attempts to detect and identify the IDE drive when you press the Enter key Type User 540 MB Select Auto for automatic hard disk drive detection To initiate automatic hard d...

Page 71: ...password can unlock the keyboard This option is only displayed if a user password has been set and is not available if you are running Windows 95 When the PC is started with the keyboard locked the Caps Lock LED flickers until the keyboard is unlocked Password on boot Enabled Enable or disable password prompt on boot Boot on flexible disk drive Enabled Enables or disables boot on flexible disk dri...

Page 72: ...approximate time depending on the CPU speed Wakeup Mouse PS2 IRQ12 Enabled Enables or disables the system to return to full speed when the mouse is moved IRQ3 Serial Port Enabled Enables or disables the system to return to full speed when an IRQ is generated IRQ4 Serial Port Enabled Save changes and Exit Exit without saving changes Setup Item Default Action uno bk uno4_stu fb4 Page 60 Monday July ...

Page 73: ...rd must be entered before any Setup options except Preferences can be modified User Password Setting a User or Administrator Password can provide a power on password prompt to prevent your PC being started or used in your absence A user password can only be set if an administrator password has been set The user password also allows the possibility of starting the PC with the keyboard locked You mu...

Page 74: ...s displayed press 3 The PC s Setup program will display Setting an Administrator Password Use the or key to select the Security menu item Use the or arrow keys to highlight the Set Administrator Password field Type the password twice and press 4 If you do not set an Administrator password you cannot set a user password 5 If that is all you want to change in Setup press to save your password and ex...

Page 75: ...ght the Set User Password field Type your password twice and press 6 If that is all you want to change in Setup press to save your password and exit Setup Passwords become effective after you have exited Setup and re booted the PC Clearing Passwords To remove either password follow the same procedure as to set a password but do not enter anything in the password field press return and then press r...

Page 76: ...Switch on the PC 2 When F2 Setup is displayed press to run the Setup program 3 From the Configuration menu choose Hard disk drive 4 Select the disk you have just installed 5 Select Auto in the Type field 6 Select Autotype fixed disk and press 7 Press to save your choice and exit Setup Refer to the operating system documentation for information about formatting a drive and installing the operating ...

Page 77: ...5 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC uno bk uno5_tr fb4 Page 65 Monday July 21 1997 12 46 PM ...

Page 78: ...s chapter can help you solve any problems you might have with your PC If you are unable to solve your problem after following the advice in this chapter refer to chapter 7 Hewlett Packard Support and Information Services uno bk uno5_tr fb4 Page 66 Monday July 21 1997 12 46 PM ...

Page 79: ...on page 47 f Check that the processor speed switches have been set correctly see System Board Connectors and Switches on page 95 g Check that the memory modules are correctly installed see Installing Memory on page 26 h Check that accessory boards are firmly seated in their slots see Installing Accessory Boards on page 31 i Verify that any switches and jumpers on the accessory boards are properly ...

Page 80: ...configured If the PC then starts but POST still reports an error clear CMOS memory To Clear the CMOS Memory 1 Switch off the PC and remove the cover 2 Set the system board switch 6 CMOS STATUS on the switch block to CLOSED to clear the configuration 3 Switch on the PC to erase the CMOS memory 4 Wait until the PC has started The screen will flash with the message Configuration has been cleared set ...

Page 81: ...etup for the configuration see The HP Setup Program on page 51 System battery is dead You may get this message if the PC is disconnected for a few days When you Power on the PC run Setup to update the configuration information The message should no longer be displayed Should the problem persist replace the battery see Changing the Battery on page 80 Keyboard error Check that the keyboard is connec...

Page 82: ...nd the PC may hang for 20 seconds and then beep The POST is probably checking for a mass storage device which it cannot find and the PC is in Timeout Mode After Timeout run Setup to check the configuration Message Corrective Action and or Explanation uno bk uno5_tr fb4 Page 70 Monday July 21 1997 12 46 PM ...

Page 83: ...the pins are bent carefully straighten them 5 Check that the video upgrade is properly installed if you have one 6 Check that an accessory board doesn t use the same I O address as the integrated video interface 03B0h to 03DFh Refer to the manual supplied with the accessory for further information 7 If the display works correctly during the Power On Self Test POST but goes blank when Windows start...

Page 84: ...type and cannot read the screen message because the screen is blurred the display type will automatically return to the previous selection after approximately 15 seconds Other Display Problems If the display image is not aligned with the screen use the display s controls to center the image Refer to the display manual for instructions If the screens generated by the applications do not appear to b...

Page 85: ...e ball and rollers as shown in the figure below use a non residual contact cleaner If Your Printer Does Not Work 1 Make sure the printer s power switch is ON 2 Verify that the power cord is plugged into the power outlet and the printer 3 Verify that you have the correct cable for the printer Make sure that it is securely connected to the correct connector port on the PC and printer 4 Check that th...

Page 86: ...8 If you receive an error message refer to the printer s manual for help If the Flexible Disk Drive Does Not Work 1 Ensure you are using a formatted diskette and it is inserted correctly 2 Check you are using a diskette that is the right density 3 Check that your FDD is correctly declared in the Setup Configuration menu 4 Check that the correct diskette type has been configured in Setup 5 Check th...

Page 87: ...y light does not flicker when the PC is accessing the hard disk drive If the hard disk activity light does not flicker when the PC is accessing the hard disk drive 1 Check that the control panel connector is firmly attached to the system board 2 Check that the disk power and data cables are correctly connected If the CD ROM Drive Does Not Work 1 Check that the cables have been properly connected 2...

Page 88: ...or DMA also used by the PC see IRQs DMAs and I O Addresses Used by Your PC on page 87 Refer to the board s manual for further details You can also obtain information about the current use of IRQs by the PC by typing MSD at the MS DOS prompt and pressing when using Windows 3 11 If you are using Windows 95 use the Device Manager 4 Check that the PC has been configured correctly in Setup 5 If the pro...

Page 89: ...to save the new Password and exit Setup If you forget both the User Password and the Administrator Password 1 Switch off the PC 2 Remove the computer s cover 3 Set switch 5 PASWD EN on the system board switch block to CLOSED 4 Switch on the PC and allow it to complete its startup routine The message Passwords have been cleared set switch 5 to open position before rebooting will be displayed 5 Swit...

Page 90: ... Manager and select the New option to install SLEEP EXE from the C WINDOWS directory in the StartUp group Check that Power Management is enabled using the Power icon in the Windows Control Panel 1 Double click on the Power icon in the Windows Control Panel 2 Check that Advanced is selected in the Power dialog box If the Power icon does not appear in the Windows Control Panel 1 Exit from Windows 2 ...

Page 91: ...e a text editor to check that DEVICE C DOS POWER EXE ADV MAX is present in the CONFIG SYS file If the Date and Time are Incorrect The date and time can be incorrect for the following reasons the time has changed for the seasons the PC has been unplugged from the power too long and the battery is discharged To change the date and time use the HP User Tools program Windows 3 11 or the HP InfoCenter ...

Page 92: ...attery by gently sliding it from under the retaining clip 2 Place the new battery in the battery holder with the cross uppermost and ensure that it is properly seated 3 Ensure that the clip is in place and holds the battery firmly You can also install an external battery order number 1420 0513 which you can order from your authorized reseller Install the external battery as follows 1 After removin...

Page 93: ...ry The battery in this PC is a lithium battery which does not contain heavy metals nevertheless in order to protect the environment do not dispose of batteries in household waste Please return used batteries to the shop from which you bought them or to the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned use...

Page 94: ...5 Troubleshooting Your PC If Your PC Has a Software Problem 82 English uno bk uno5_tr fb4 Page 82 Monday July 21 1997 12 46 PM ...

Page 95: ...6 Technical Information This chapter provides technical information about your PC uno bk uno6_tec fb4 Page 83 Monday July 21 1997 12 46 PM ...

Page 96: ...ade module available from Hewlett Packard or 8MB using an upgrade module available from Matrox Disk drive controller Master Enhanced IDE controller on PCI bus Rear connectors mini DIN mouse mini DIN keyboard 25 pin parallel 9 pin serial two buffered 15 pin VGA 25 pin parallel connector Mode Centronics bidirectional EPP or ECP Parallel port 2C8h IRQ5 2D8h IRQ5 218h IRQ7 278h IRQ 7 378h IRQ 7 3C8h I...

Page 97: ... and 1 CD ROM Accessory slots One PCI slot one full length combo ISA PCI slot one full length 16 bit ISA slot and one half length 16 bit ISA slot Keyboard Mouse HP keyboard with mini DIN connector HP mouse with mini DIN connector Characteristics Description Weight excluding keyboard and display 9 kilograms 20 pounds Dimensions 39 cm D by 42 cm W by 12 5 cm H 15 3 inches by 16 5 inches by 4 9 inche...

Page 98: ... the power outlet or use a power block with a switch You should be aware that the PC will lose its time settings within a few days if you unplug the PC or switch off the PC at the power block Consumption at 115V 60Hz 90MHz 100MHz 120MHz 133MHz Off 1 27w 1 27w 1 29w 1 28w Windows 31 9w 39 8w 42 00w 37 6w Standby 23 7w 24 1w 26 4w 21 3w Sleep 19 00w 19 4w 20 9w 20 5w Consumption at 230V 50Hz 90MHz 1...

Page 99: ...n The resources used by your PC may vary depending upon which accessory boards are bundled with the PC For information on current use of IRQs DMAs and I O addresses by your PC type MSD at the MS DOS prompt Windows 3 11 or use the Device Manager Windows 95 IRQ0 system timer IRQ1 keyboard IRQ2 system cascade IRQ3 free if not used for serial port IRQ4 free if not used for serial port IRQ5 free if not...

Page 100: ...0h 177h 376h IDE secondary channel 1F0h 1F7h 3F6h IDE primary channel 278h 27Fh parallel port 2E8h 2EFh serial port 2F8h 2FFh serial port 370h 371h integrated I O controller 378h 37Fh parallel port 3B0h 3DFh integrated video graphics controller 3E8h 3EFh serial port 3F0h 3F5h 3F7h integrated flexible disk controller 3F8h 3FFh serial port 496h 497h HP reserved 678h 67Bh parallel port if ECP mode is...

Page 101: ...ilable for your PC depend on the operating system which you have installed and the amount of memory The tables below give the typical resolutions for the operating systems BIOS Windows 3 11 Windows 95 and OS 2 For details of how to obtain further information see chapter 7 Hewlett Packard Support and Information Services BIOS Video Resolutions Resolution Number of colors Refresh Rate Memory 640 x 4...

Page 102: ... 768 256 i43 60 70 75 Resolution Number of colors Refresh Rate Memory 640 x 480 16 256 32K 64K 16M 60 72 75 2 MB 800 x 600 256 32K 64K 16M 60 72 75 1024 x 768 256 32K 64K i43 60 70 75 1280 x 1024 256 i45 60 70 75 Resolution Number of colors Refresh Rate Memory 640 x 480 16 256 64K 16M 24Bpp1 60 72 75 1 MB 800 x 600 16 256 64K 60 72 75 1024 x 768 16 256 i43 60 70 75 1280 x 1024 16 i45 60 72 75 uno ...

Page 103: ... 768 16 256 64K i43 60 70 75 1280 x 1024 16 256 i45 60 72 75 Resolution Number of colors Refresh Rate Memory 640 x 480 256 64K 60 72 75 1 MB 800 x 600 256 60 72 75 1024 x 768 256 i43 60 70 75 1280 x 1024 Not available Resolution Number of colors Refresh Rate Memory 640 x 480 256 64K 16M 60 72 75 2 MB 800 x 600 256 64K 60 72 75 1024 x 768 256 64K i43 60 70 75 1280 x 1024 256 i43 60 72 75 uno bk uno...

Page 104: ...ber of colors Refresh Rate Memory 640 x 480 256 64K 16M All resolutions support any refresh rate available with your display 2 MB 800 x 600 256 64K 16M 1024 x 768 256 64K 1600 x 12001 256 640 x 480 256 64K 16M 4 MB 800 x 600 256 64K 16M 1024 x 768 256 64K 16M 1280 x 1024 256 64K 16M 24Bpp 1600 x 12001 256 64K 640 x 480 256 64K 16M 8 MB 800 x 600 256 64K 16M 1024 x 768 256 64K 16M 1280 x 1024 256 6...

Page 105: ...4 KB BIOS area 896 KB to 960 KB 0E0000 to 0F0000 64 KB available 800 KB to 896 KB 0C8000 to 0E0000 96 KB available for accessory boards 768 KB to 800 KB 0C0000 to 0C8000 32 KB Video BIOS Area 640 KB to 768 KB 0A0000 to 0C0000 128 KB Video Memory Area 640 KB Base Memory Area 0 KB to 640 KB 09F000 to 0A0000 Extended BIOS Data Area User Application Program Area MS DOS Operating System 0500 to 0700 MS...

Page 106: ...hnical Information The PC s Rear Connectors 94 English The PC s Rear Connectors Parallel Connector VGA Video Connector Keyboard Mouse Serial Connector uno bk uno6_tec fb4 Page 94 Monday July 21 1997 12 46 PM ...

Page 107: ...e 5 Password open enabled closed disabled clear passwords 6 CMOS open normal closed clear CMOS 7 Processor speed see table on next page 8 Secure mode selection open normal closed Super secure mode no BIOS flashing and no Setup changes allowed 9 Keyboard power on open disabled closed enabled 10 Not used VESA Connector System Board Switches uno bk uno6_tec fb4 Page 95 Monday July 21 1997 12 46 PM ...

Page 108: ...Open Closed CPU Frequency 100 MHz CPU bus Frequency 66 MHz PCI Frequency 33 MHz AT Frequency 8 25 MHz Open Closed Open Open Closed CPU Frequency 120 MHz CPU bus Frequency 60 MHz PCI Frequency 30 MHz AT Frequency 7 5 MHz Closed Open Closed Open Closed CPU Frequency 133 MHz CPU bus Frequency 66 MHz PCI Frequency 33 MHz AT Frequency 8 25 MHz Open Closed Closed Open Closed Pentium processor Switch 1 S...

Page 109: ...ke back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are re used The remainder is recycled Special care is taken of batteries and other potentially toxic substances which are reduced into non harmful elements by means of a special chemical process If you require more information about HP s product ta...

Page 110: ...6 Technical Information Recycling Your PC 98 English uno bk uno6_tec fb4 Page 98 Monday July 21 1997 12 46 PM ...

Page 111: ...7 Hewlett Packard Support and Information Services uno bk support fb4 Page 99 Monday July 21 1997 12 46 PM ...

Page 112: ...seller HP SupportPack HP Support Assistant CD ROM HP Information Services HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code Service Means of Access HP Forum on CompuServe Modem HP Forum on America Online US only Mode...

Page 113: ...ilored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows you to extend your one year on...

Page 114: ...configuration information Troubleshooting information Drivers and utilities Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbers Region Phone Number Fax Number Asia...

Page 115: ...ctra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide number to obtain the number o...

Page 116: ... access the HP Forum select Keyword Search from the menu type HP press This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred customer number 1118 uno bk ...

Page 117: ...e FTP access to the Internet whatever your location Access HP World Wide Web Site Access HP HP s World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you throug...

Page 118: ...ackard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips Country Region Number Access Method United States 1 800 333 1917 Ph...

Page 119: ... up to date list of drivers North and Latin America Europe Phone 1 970 339 7009 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Colorado 80632 USA Mail European Fulfillment for Hewlett Packard c o StarPak International Ltd Hartlepool C...

Page 120: ... years of hardware warranty via the Lifeline program which is a fee based service The HP telephone support service does NOT provide free telephone support for PCs configured as network servers If you do configure your PC as a network server you are advised to contact your HP reseller to purchase a network phone in support contract which will provide you with a fee based telephone support service N...

Page 121: ...opean Customer Support Center is available in English Monday to Friday 8 30 am to 6 00 pm Central European time except Wednesday when the hours are 8 30 am to 4 00 pm The number is 31 20 581 3330 Other Regions Contact your reseller who will be able to help you or direct you to the appropriate HP telephone support service Please have the following information ready when you call so that your enquir...

Page 122: ...a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below Free access to HP information services is not affected by this service You are encouraged to access HP Information Services throughout the life of your PC whet...

Page 123: ...th leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers RCEs To obtain an HP NPS con...

Page 124: ...y N A Annual subscription Anytime HP Electronic services Technicalinformation drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS Internet FTP WWW CompuServe Technical Phone support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline phone support Basic assistance for PC ...

Page 125: ...sia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong LATIN AMERICA Hewlett Packard Latin Am Hdqtrs Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer Creek Road P O Box 10495 Palo Alto CA 94...

Page 126: ...7 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 114 English uno bk support fb4 Page 114 Monday July 21 1997 12 46 PM ...

Page 127: ...controller A device that enables another device such as a hard disk to communicate with the computer device driver Software that enables the computer to interface with a specific peripheral such as a printer or display EPA energy star program A standard for power management which requires automatic power down to less than 30 W expansion slot A slot inside the computer connected to the system board...

Page 128: ...f colors Printer resolution is measured in dpi dots per inch ROM Read Only Memory Computer memory used to store parts of the computer s operating system permanently ROM chips can contain instructions and data SCSI Small Computer System Interface A high speed data bus used for connecting hard disks tape drives and other accessories to your computer SCSI chain Devices connected on a single SCSI bus ...

Page 129: ... 4 screen brightness 9 display screen contrast 9 DMA Channels used by the PC 87 DMI 17 drivers obtaining via FTP 105 obtaining via HP BBS 105 obtaining via World Wide Web 105 ordering by mail 107 E Environmental Protection Agency 16 Energy Star program 16 error message 68 Errors Power On Self Test 69 F flexible disk drive installing 36 installing 1 inch high 44 problems 74 FTP access to HP 105 G g...

Page 130: ... 16 suspend mode 16 Power management Shut Off Monitor mode 16 power management configuring 16 problems 78 Power saving sleep mode 16 Power Supply 24 replacing 24 power supply removing 24 replacing 25 Power On Self Test errors 69 screen 7 printer connector 5 installing 5 problems 73 problems with accessory board 76 with power management 78 with software 77 with the display 71 with the flexible disk...

Page 131: ...he HP Vectra keyboard for Windows 95 space bar 14 The HP Vectra keyboard for Windows 95 Windows icon 14 tools required for installation 3 troubleshooting 65 U unpacking the PC 2 URL for HP World Wide Web site 105 using PC 11 17 V VESA connector 34 Video driver 29 Video memory Matrox MGA Millennium video adapt er 28 video memory modules installing 28 Video Resolutions 89 Video Resolutions BIOS 89 V...

Page 132: ...120 Index uno bk uno ix Page 120 Monday July 21 1997 12 46 PM ...

Page 133: ...Regulatory Information and Warranty uno bk bckmttr fb4 Page 121 Monday July 21 1997 12 46 PM ...

Page 134: ...Y International IEC 950 1991 A1 A2 A3 Europe EN 60950 1992 A1 A2 EMC International CISPR 22 1985 Class B Europe EN 55022 1988 Class B EN 50082 1 1992 IEC 801 2 1992 prEN 55024 2 1992 3 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines Supplementary information The product complies with the requirements of the EMC Directive 89...

Page 135: ...ower cord For your safety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Changing a battery The old battery must be removed before installing a replacement battery Replace only with the same or equivalent type recommended by the manufacturer For your safety never attempt to recha...

Page 136: ...r indirect connection to Public Telecommunication Systems within the United Kingdom Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan Notice for Korea uno bk bckmttr fb4 Page 124 Monday July 21 1997 12 46 PM ...

Page 137: ...ate or province to province Limitation of Liability and Remedies The remedies provided above are the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event that any HP product sold her...

Page 138: ...tor Service contracts which provide after hour or weekend coverage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is respo...

Page 139: ...d under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement 4 TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a thi...

Page 140: ...oduct Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written ...

Search results

Summary of Contents for 5/xx Series 4

Reviews:

Related manuals for 5/xx Series 4

Brands by name

Popular brands

HP 5/xx Series 4, User Manual

Search results

Summary of Contents for 5/xx Series 4

Reviews:

Related manuals for 5/xx Series 4

Brands by name

Popular brands