HP 240 G7 Maintenance And Service Manual Download Page 10

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Category

Description

Primary storage

Single hard drive configurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives:

1 TB, 5400 rpm + 16 GB PCIe Optane memory module

1 TB, 5400 rpm, 7.0 mm

500 GB, 7200 rpm, 7.0 mm

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, solid-state drives:

256 GB, TLC

128 GB, TLC

PCIe, NVMe, M.2 solid-state drives (8550U/8250U processors):

256 GB

Camera

HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR

720p by 30 frames per second

Single digital microphone

HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4

640×480 by 30 frames per second

Single digital microphone

Audio

Audio application name: HP Audio Control

Dual speakers

Ethernet

Ethernet Integrated 10/100/1000 NIC

Wireless networking

Compatible with Miracast-certified devices (Windows 10)

Integrated wireless options with dual antennas (M.2/PCIe):

Intel Dual band wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) (7th and
8th generation Intel Core processors)

Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Integrated Wireless options with single antenna (M.2/PCIe):

Realtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

External media cards

HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-pull insertion/removal

Internal card expansion

One M.2 slot for solid-state drive

One M.2 slot for WLAN

Ports

USB 2.0 port (left side)

(2) USB 3.1 Type A Gen 1 ports (right side)

Chapter 1 Product description

Summary of Contents for 240 G7

Page 1: ...HP 240 G7 Notebook PC HP 246 G7 Notebook PC Maintenance and Service Guide ...

Page 2: ...to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply ...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...ents 19 Mass storage devices 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Drive handling 23 Workstation guidelines 23 Equipment guidelines 23 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 5 Removal and replacement procedures for Authorized...

Page 6: ... version 60 Downloading a BIOS update 60 Changing the boot order using the f9 prompt 61 TPM BIOS settings select products only 61 Using HP Sure Start select products only 62 7 Using HP PC Hardware Diagnostics 63 Using HP PC Hardware Diagnostics Windows select products only 63 Downloading HP PC Hardware Diagnostics Windows 63 Downloading the latest HP PC Hardware Diagnostics Windows version 64 Down...

Page 7: ...ows tools 68 Using the HP Cloud Recovery Download Tool to create recovery media select products only 68 Restoring and recovery 69 Restoring resetting and refreshing using Windows tools 69 Recovering using HP Recovery media 69 Changing the computer boot order 69 9 Specifications 70 Computer specifications 70 35 6 cm 14 0 in display specifications 71 M 2 SATA solid state drive specifications 71 M 2 ...

Page 8: ...viii ...

Page 9: ...z 2400 4 MB L2 cache dual core 6 W Graphics Supports HD decode DX12 HDMI Internal graphics Intel UHD Graphics 620 8550U 8250U processors Intel UHD Graphics 605 Pentium processor Intel UHD Graphics 600 Celeron processor Intel HD Graphics 620 7020U processor External graphics AMD Radeon 520 with up to 2 GB of dedicated video memory Panel 35 6 cm 14 0 in WLED slim flat 3 0 mm 220 nits eDP High defini...

Page 10: ...ted 10 100 1000 NIC Wireless networking Compatible with Miracast certified devices Windows 10 Integrated wireless options with dual antennas M 2 PCIe Intel Dual band wireless AC 3168 802 11ac 1 1 WiFi Bluetooth 4 2 Combo Adaptor non vPro 7th and 8th generation Intel Core processors Realtek RTL8822BE 802 11ac 2 2 WiFi Bluetooth 4 2 Combo Adapter MU MIMO supported Integrated Wireless options with si...

Page 11: ... enabled as default Power requirements Battery 3 cell Prismatic Polymer long life battery 41 WHr Supports battery fast charge AC adapter barrel type 65 W Smart nPFC 4 5 mm models with discrete graphics 65 W Smart nPFC 4 5 mm EM 45 W Smart nPFC 4 5 mm models with UMA graphics Power cord C5 1 0 m conventional 1 0 m conventional Japan plug adapter Security Kensington Mini Security Slot Trusted Platfo...

Page 12: ...egic EM Windows 10 Home StF MSNA EM For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition Windows 10 Pro China For India Market Windows 10 Home Plus EM SL IPPP Windows 10 Home EM SL IPPP For Indonesia Market Windows 10 Home Plus EM SL Indonesia PPP Windows 10 Home EM SL Indonesia PPP For APAC Market Windows 10 Home Plus EM SL APAC PPP Win...

Page 13: ...Start button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible...

Page 14: ...es data transfer 3 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 Drive light ...

Page 15: ... Camera functions vary depending on the camera hardware and software installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies ...

Page 16: ...zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Components ...

Page 17: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 18: ...wer button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Vent Enables airflow to cool internal components NOTE The c...

Page 19: ...y Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions See Action keys on page 12 Keyboard area 11 ...

Page 20: ...ly as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD ...

Page 21: ...usiness calendar NOTE This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers Turns the screen sharing function on or off NOTE This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers Answers a call Starts a call during a 1 on 1 chat Places a call on hold NOTE This feature requires Skype for Business...

Page 22: ...les airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Components ...

Page 23: ...tom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about th...

Page 24: ...ormation on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...em For use in models with 2 GB of discrete graphics memory Intel Core i7 8565U processor L38148 xx1 Intel Core i7 8550U processor L23228 xx1 Intel Core i5 8265U processor L38150 xx1 Intel Core i5 8250U processor L23227 xx1 Intel Core i3 7020U processor L23226 xx1 For use in models with UMA graphics memory Intel Core i5 8265U processor L38151 xx1 Intel Core i5 8250U processor L23232 xx1 Intel Core ...

Page 26: ...8 Memory modules 2400 MHz DDR4 8 GB 862398 855 4 GB 862397 859 19 Battery 3 cell 41 WHr 3 6 AHr L11119 855 20 Hard drive NOTE For spare part information see Mass storage devices on page 20 21 Bottom cover L44057 001 22 Rubber feet L44059 001 Cables Item Component Spare part number 1 USB card reader power button board cable L23186 001 2 Display cable HD panel L23182 001 3 TouchPad cable L23184 001 ...

Page 27: ... panel L23210 001 4 Hinge Kit includes left and right hinges L23194 001 5 WLAN antenna cable included in Antenna Kit For use in models with a single antenna L23158 001 For use in models with dual antennas L23159 001 6 Camera module L23237 001 7 Display cable L23182 001 8 Back cover L44056 001 Display assembly subcomponents 19 ...

Page 28: ... L23187 001 3 Hard drive 7 0 mm 1 TB 5400 rpm 762990 005 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 778186 005 4 Solid state drive M 2 256 GB PCIe NVMe value L44333 001 256 GB SATA 3 TLC L23223 001 128 GB SATA 3 TLC L23222 001 Optane memory module 16 GB L42281 001 20 Chapter 3 Illustrated parts catalog ...

Page 29: ... L19359 001 For use in Denmark L19360 001 For use in Europe L19361 001 For use in India L19363 001 For use in Israel L19362 001 For use in Italy L19364 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Thailand L19371 001 For use in Taiwan L19...

Page 30: ...isassembly and reassembly can damage plastic parts Use care when handling the plastic Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables du...

Page 31: ...onnected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive co...

Page 32: ...some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout...

Page 33: ...uipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a com...

Page 34: ...n page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 42 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special not...

Page 35: ...the computer for disassembly Preparation for disassembly on page 26 Remove the bottom cover 1 Peel the rubber feet off the bottom of the computer 1 2 Remove the three black Phillips M2 5 6 0 screws 2 from under the rubber feet and the two silver Phillips M2 5 6 0 screws 3 from the bottom corners of the bottom cover Component replacement procedures 27 ...

Page 36: ...he power connector use a plastic tool 1 to pry the bottom cover up to remove it 2 Reverse this procedure to install the bottom cover 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 37: ...ee Bottom cover on page 27 Remove the battery 1 Remove the five Phillips M2 0 3 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery When installing the battery be sure to install screws in the proper locations The following image shows the locations around the battery that have holes but do NOT require screws Com...

Page 38: ...30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ... and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container Install the memory modules IMPORTANT To prevent damage to the memory module ...

Page 40: ...3 Gently press down on the module edges until the side retention clips snap into place 3 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...emoving the hard drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the hard drive 1 Disconnect the hard drive cable from the system board ZIF connector 1 2 Lift the hard drive out of the computer 2 Component replacement procedures 33 ...

Page 42: ...d drive pull the connector off the rear of the drive 1 and then lift the cover off the drive 2 Reverse this procedure to reassemble and install the hard drive 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...e follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the solid state drive Remove the Phillips M2 0 3 0 screw 1 and then pull the solid state drive module from the socket 2 Reverse this procedure to install the solid state drive Component replacemen...

Page 44: ... removing the WLAN follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the WLAN module 1 Disconnect the antenna cable s from the module 1 NOTE Some models have only one antenna cable 36 Chapter 5 Removal and replacement procedures for Authorized Serv...

Page 45: ... the Phillips M2 0 3 0 screw 2 and then pull the module out of the socket 3 Models with two antennas Models with one antenna Reverse this procedure to install the WLAN module Component replacement procedures 37 ...

Page 46: ...where the hook is properly installed Before removing the system board hook follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the system board hook Remove the system board hook from the computer Reverse this procedure to install the system board hoo...

Page 47: ...er from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 27 5 Remove the battery see Battery on page 29 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Lift the tape that secures the speaker cable to the system board 2 and then lift the speakers from the co...

Page 48: ...TouchPad ZIF cable from the TouchPad button board 1 2 Disconnect the system board ZIF cable from the TouchPad button board 2 3 Remove the two Phillips M2 0 2 0 screws 3 that secure the board to the computer 4 Lift the bracket from on top of the TouchPad button board 4 5 Lift the board and then slide it outward from under the clips that hold it on place to remove it 5 TIP The top edge of the board ...

Page 49: ...m cover on page 27 3 Remove the battery see Battery on page 29 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the silver Phillips M2 0 5 0 screw 2 that secures the fan to the computer 3 Remove the black Phillips M2 0 3 0 screw 3 that secures the fan to the computer 4 Lift the fan from the computer 4 Reverse this procedure to install the fan Component replacement procedu...

Page 50: ...r for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 To remove the heat sink assembly from products with integrated UMA graphics 1 In the order indicated on the heat sink assembly remove the four Phillips M2 0 3 0 screws 1 that secure the heat sink to the computer 2 Lift the heat sink assembly fro...

Page 51: ...rmal material is included with the heat sink and system board spare part kits To remove the heat sink assembly from products with discrete graphics 1 In the order indicated on the heat sink assembly remove the six Phillips M2 0 3 0 screws 1 that secure the heat sink to the computer 2 Lift the heat sink assembly from the computer 2 Component replacement procedures 43 ...

Page 52: ...ed system board components 2 4 each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Reverse this procedure to install the heat sink 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...o remove the TouchPad module 1 Peel the conductive tape off of the keyboard 1 2 Starting in the corner use a plastic non marking tool to pry up the TouchPad module to disengage the adhesive that secures it to the top cover 2 3 Working around each edge pry the TouchPad module loose and then remove it from the computer 3 NOTE The TouchPad module may be very tight and difficult to remove Reverse this...

Page 54: ...l Core i5 8250U processor L23232 xx1 Intel Core i3 7020U processor L23230 xx1 Intel Pentium N5000 processor L23236 xx1 Intel Celeron N4000 processor L23234 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the following components a Bottom cover see Bottom cover on page 27 b Battery see Battery on page 29 ...

Page 55: ...backlight cable 6 Keyboard cable 7 TouchPad button board cable 8 USB board cable 2 Remove the black Phillips M2 0 3 0 screw 1 and the four silver Phillips M2 0 2 0 screws 2 that secure the system board to the computer Component replacement procedures 47 ...

Page 56: ...When installing the system board first insert the bottom side closest to the display hinge cover down and into the computer Make sure to place the system board under the two tabs clips and to insert the plastic post into the hole in the system board 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ... Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 4 Remove the display see Display assembly on page 51 Remove the power connector cable 1 Disconnect the power connector cable from the system board 1 2 Remove the cable from the clip 2 3 Remove the power connector cable out of the computer 3 Reverse this procedure to install the power connector cable Co...

Page 58: ...the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 4 Remove the display see Display assembly on page 51 Remove the USB card reader power button board 1 Disconnect the cable from the ZIF connector on the USB card reader power button board 1 2 Remove the two Phillips M2 0 3 0 screws 2 and then remove the board from the computer 3 Reverse this procedure to replac...

Page 59: ...Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the display assembly 1 Disconnect the display cable from the system board 1 2 Disconnect the antenna cables from the WLAN module 2 3 Remove the antenna cables from the clips in the speaker 3 4 Pull the antenna cables under USB card reader power button board 4 5 Remove the four Phillips M2 5 6 0 screws 1 from the display hin...

Page 60: ...he top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure b Remove the bezel 4 The display bezel is available using spare part number L23181 001 2 If it is necessary to replace the camera microphone module 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...umber L23237 001 3 If it is necessary to replace the display panel a Remove the four Phillips M2 0 3 0 screws that secure the panel to the display enclosure b Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure 1 c Release the adhesive support strip 2 that secures the display panel cable connector to the display panel Component replaceme...

Page 62: ...lay panel cable 3 from the display panel e Remove the display panel The raw display panel is available using spare part number L23210 001 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...acing the hinge cover make sure the hinges rotate downward as far as they can go Align the cover 1 and then start from above and rotate the cover downward onto the hinges 2 Make sure the clips snap into place along the bottom of the display cover 5 If it is necessary to replace the display hinges a Remove the six Phillips M2 5 2 5 broad head screws 1 from the bottom of the hinges Component replace...

Page 64: ...om edge and sides of the display enclosure b Remove the display panel cable 2 The display panel cable is available using spare part number L23182 001 7 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna cables from the retention clips and routing channel built into the side of the display enclosure 1 56 Chapter 5 Removal and replacement proced...

Page 65: ... L23159 001 for models with dual antennas Use the following image to determine proper cable routing in the display of the antenna cable 1 and display cable 2 The display rear cover is available using spare part number L44056 001 Reverse these procedures to reassemble and install the display assembly components Component replacement procedures 57 ...

Page 66: ...gion Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 Slovenia BA1 Brazil 201 Italy 061 South Korea AD1 Bulgaria 261 Latin America 161 Spain 071 Czech Republic and Slovakia FL1 The Netherlands B31 Switzerland BG1 Denmark Finland and Norway DH1 Northern Africa FP1 Taiwan AB1 France 051 Portugal 131 Thailand 281 Germany 041 Romania 271 Turkey 141 Greece 151 Rus...

Page 67: ...ow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your ...

Page 68: ... changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 60 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer i...

Page 69: ... on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter th...

Page 70: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 62 C...

Page 71: ...tics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens s...

Page 72: ...e to the folder on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see D...

Page 73: ...gnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagn...

Page 74: ...ps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEF...

Page 75: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 67 ...

Page 76: ... you start the recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to...

Page 77: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...

Page 78: ...g voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W or 45 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 NOTE Applicable product safety standards specify thermal limits for pla...

Page 79: ...actor M 2 2280 D2 B M M 2 2280 D2 B M Transfer rate up to 540 MB sec up to 540 MB sec Interface type SATA 3 SATA 3 Ready time maximum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual dr...

Page 80: ... Up to 1260 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s Access times Logical 0 1 ms Total logical sectors 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical sup...

Page 81: ...ATA security Seek times typical read including setting Single track 2 0 ms 3 0 ms Average read write 12 ms 13 ms Maximum 22 ms 24 ms Logical blocks 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact techn...

Page 82: ...st be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 83: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Page 84: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 85: ...tform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an S...

Page 86: ...4 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 By...

Page 87: ...pplied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the...

Page 88: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syst...

Page 89: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Page 90: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 82 Chapter 12 Recycling ...

Page 91: ...ea 8 left side 6 right side 5 computer major components 16 Computer Setup navigating and selecting 59 restoring factory settings 59 starting 59 computer setup 59 computer specifications 70 connector power 6 D Display assembly spare part numbers 17 display assembly removal 51 subcomponents 19 display assembly components removal 51 spare part numbers 51 display bezel removal 52 spare part numbers 19...

Page 92: ...on 1 removal 31 spare part number 18 spare part numbers 31 volatile 76 memory card reader identifying 6 microphone mute key identifying 12 model name 1 mute volume action key 12 N network jack identifying 5 next track action key 12 nonvolatile memory 76 O operating system product description 3 Optane memory module spare part number 20 P packaging guidelines 25 panel spare part numbers 19 pause act...

Page 93: ...op action key 12 Sure Start using 62 switch screen image action key 13 system board removal 46 spare part number 17 spare part numbers 46 system board hook removal 38 spare part number 17 38 system memory removing personal data from volatile 76 system restore point creating 68 T top cover removal 58 spare part number 58 top cover keyboard spare part numbers 17 TouchPad button board removal 40 spar...

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