HP 2000-bf69wm User Manual Download

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●

If the recovery media do not work, you can obtain recovery discs for your system from the HP website.

●

The Minimized Image Recovery option is recommended for advanced users only. All hardware-related

drivers and software are re-installed, but other software applications are not. Do not interrupt the

process until it is complete, otherwise the recovery will fail.

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need for

recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select Manage >

Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.

NOTE:

Recovery discs have been included if your computer did not ship with a recovery partition.

Access HP Recovery Manager in either of the following ways:

●

Select Start and type

recovery

in the search field. Select HP Recovery Manager from the list.

– or –

●

Turn on or restart the computer, and then press

esc

while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen. Then press

f11

while the “F11 (System

Recovery)” message is displayed on the screen.

Click System Recovery in the HP Recovery Manager window.

Follow the on-screen instructions.

Recovering using the recovery media

If possible, back up all personal files.

Insert the first recovery disc into the optical drive on your computer or an optional external optical drive,

and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE:

If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See

Changing the computer boot order on page 46

Press

at system bootup.

Select the optical drive or the flash drive.

Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

Restart the computer.

Press

esc

while the computer is restarting, and then press

for boot options.

Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery flash drive:

Chapter 10 Backing up, restoring, and recovering

Summary of Contents for 2000-bf69wm

Page 1: ...User Guide ...

Page 2: ... notice This guide describes features that are common to most models Some features may not be available on your computer This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality Go to http windows microsoft com en us windows7 get know windows 7 for details To access the latest use...

Page 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Page 4: ...iv Safety warning notice ...

Page 5: ...Celeron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Page 6: ...vi Processor configuration setting select models only ...

Page 7: ...ecting to a wireless network 14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Connecting to a WLAN 15 Using Bluetooth wireless devices select models only 15 Connecting to a wired network 15 Connecting to a local area network LAN 15 Sharing data and drives and accessing software 16 4 Enjoying entertainment features 17 Using the webcam 17 Using audio ...

Page 8: ...ating and exiting Hibernation select models only 25 Setting password protection on wakeup 25 Using the power meter 25 Selecting a power plan 25 Running on battery power 26 Factory sealed battery 26 Finding battery information 26 Conserving battery power 26 Identifying low battery levels 27 Resolving a low battery level 27 Resolving a low battery level when external power is available 27 Resolving ...

Page 9: ...ords 35 Using the fingerprint reader select models only 36 Using HP SimplePass select models only 36 Registering fingerprints 36 Using your registered fingerprint to log on to Windows 36 Using Internet security software 36 Using antivirus software 37 Using firewall software 37 Installing software updates 37 Installing critical security updates 37 Installing HP and third party software updates 37 U...

Page 10: ...to know 44 Creating a backup using Windows Backup and Restore 44 Restore and recovery 45 Restoring to a previous system restore point 45 Restoring specific files 45 Restoring specific files using Windows Backup and Restore 45 Recovering the original system using HP Recovery Manager 45 What you need to know 45 Recovering using HP Recovery partition select models only 46 Recovering using the recover...

Page 11: ...ut of your smart investment Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 42 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 14 Become familiar with the computer hardware and software Go to Getting to know your computer on page 3 and Enjoying entertain...

Page 12: ...er Guides Important regulatory notices including proper battery disposal information if needed Limited Warranty To access this guide select Start HP Support Assistant Next My computer User Guides or Go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides...

Page 13: ...lect Start Computer A list displays all the devices installed in your computer including optical drives solid state drives SSD or a secondary hard drive To find out what software is included on your computer select Start All Programs Finding your hardware and software information 3 ...

Page 14: ...rity cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page s...

Page 15: ...r USB hub 6 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the compu...

Page 16: ... memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 6 Chapter 2 Getting to know your computer ...

Page 17: ...line using streaming video To use the webcam select Start All Programs Communication and Chat CyberLink YouCam 5 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory n...

Page 18: ... finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...eeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Caps lock light On Caps lock is on which switches the keys to all capital letters 4 Fingerprint reader light select models only White The fingerprint was read Amber The fingerprint was not read Top 9 ...

Page 20: ...bernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or see Managing power o...

Page 21: ... 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num lock key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock has been en...

Page 22: ...nternal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound 12 Chapter 2 Getting to know your computer ...

Page 23: ...omponent 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product K...

Page 24: ...e information about wireless technology the Internet and networking see the information and website links provided in Help and Support Select Start Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button or wireless key also called the airplane mode key referred to in this chapter as the wireless button Operating syste...

Page 25: ...onnection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and f...

Page 26: ...part of a network you are not limited to using only the information that is stored in your computer Network computers can exchange software and data with each other NOTE When a disc like a DVD movie or game is copy protected it cannot be shared To share on the same network 1 From the computer you are sharing select Start Computer 2 Right click what you want to share and click Properties 3 Select t...

Page 27: ...dphone jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Setting up HDMI audio on page 19 Before connecting speakers adjust the volume Connecting headsets WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones e...

Page 28: ...ltimedia interface HDMI port which allows you to connect a high definition monitor or TV IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions Connecting video devices by using an HDMI cable NOTE To connect an HDMI device to your computer you need an HDMI cable purchased...

Page 29: ...vices 2 On the Playback tab click Digital Output Device HDMI 3 Click Set Default and then click OK To return the audio stream to the computer speakers follow these steps 1 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click OK Using Intel Wireless Display and W...

Page 30: ... The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse You can also customize gestures and view demonstrations of how they work Select Start Control Panel Hardware and Sound Devices and Printers Mouse Tap Use the tap double tap gestu...

Page 31: ...erform the same functions as you do using touch gestures The keyboard also allows you to use action keys and key combinations to perform specific functions NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using the keys You can quickly access information or perform functions by using certain keys and key combi...

Page 32: ... is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor f5 On select models turns the radiance backlight keyboard feature off or on NOTE To conserve battery power turn off this feature f6 Mutes or restores speaker sound f7 Decreases speaker volume increment...

Page 33: ...d that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 11 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on ...

Page 34: ...a hibernation file and the computer powers down NOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 24 and Manually initiating and exiting Hibernation select models only on page 25 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from o...

Page 35: ... on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using the...

Page 36: ...nal devices connected to the computer and other factors Factory sealed battery The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect your warranty coverage If a battery is no longer holding a charge contact support When a battery has reached the end of its useful life do not dispose of the battery in general household waste Fol...

Page 37: ...ce Connect an optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Connect the AC adapter to the computer and to external power 2 Exit H...

Page 38: ...AC adapter to the computer and to the power cord and then plug the power cord into an AC outlet 3 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the power cord to the AC outlet to be sure that the connections are secure If the connections are secure a...

Page 39: ...l open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with the power but...

Page 40: ...by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows d...

Page 41: ...u would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposa...

Page 42: ...ard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust l...

Page 43: ...ackage FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on If you are traveling inte...

Page 44: ...our security software HP Security Assistant select models only provides a starting location for quick access to a collection of security software applications that are organized by task Instead of searching for each application through the Start menu and Control Panel HP Security Assistant allows you to access the applications for the following security tasks Setting up Internet and antivirus secu...

Page 45: ... Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Setting Setup Utility BIOS passwords Password Function Administrator password Must be entered each time you access Setup Utility BIOS If you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of t...

Page 46: ...ou to use a registered fingerprint to create credentials for any application that requires a user name and password Set up protected accounts on the computer for multiple users For more information see the HP SimplePass software Help Registering fingerprints To register one or more fingerprints with HP SimplePass 1 Swipe a finger on the fingerprint sensor to launch HP SimplePass 2 When the HP Simp...

Page 47: ... Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Windows and third party software installed on your comput...

Page 48: ...to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 42 Using an optional security cable A security cable which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cables are only one of se...

Page 49: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer BIOS version information also kn...

Page 50: ...hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are d...

Page 51: ...Diagnostics UEFI to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com su...

Page 52: ...f blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create ...

Page 53: ... hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the ...

Page 54: ...l information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select t...

Page 55: ...indows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Su...

Page 56: ... from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all p...

Page 57: ...he flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window Restore and recovery 47 ...

Page 58: ... varies by platform The voltage and current for your computer is located on the system regulatory label For label location see Labels on page 13 Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 2...

Page 59: ... or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touch...

Page 60: ... a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North ...

Page 61: ...tical battery level 27 critical security updates installing 37 D deleted files restoring 45 Disk Cleanup software 31 Disk Defragmenter software 30 E electrostatic discharge 49 esc key identifying 11 external AC power using 27 F fingerprint reader using 36 fingerprint reader light 9 Fingerprint reader identifying 10 fingerprints registering 36 firewall software 37 fn key identifying 11 22 H hard dr...

Page 62: ...the recovery discs 46 recovering the original system 45 recovery 45 HP Recovery Manager 45 recovery discs 42 recovery media 42 recovery system 45 regulatory information regulatory label 13 wireless certification labels 13 restore points 43 restoring the original system creating recovery media 42 RJ 45 network jack identifying 5 RJ 45 network status lights identifying 5 S security cable slot identi...

Page 63: ...nd Restore restoring files 45 Windows key identifying 11 Windows passwords 35 wireless button 14 wireless certification label 13 wireless controls button 14 operating system 14 wireless light 14 wireless network WLAN connecting 15 corporate WLAN connection 15 functional range 15 public WLAN connection 15 wireless network securing 38 WLAN antennas identifying 7 WLAN device 13 WLAN label 13 Index 53...

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