HP 15 Notebook PC Maintenance And Service Manual Download

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Category

Description

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports weight saver in optical drive bay

Supports M-disc

Audio/video

Single digital microphone

HD audio, dual speakers

HP TrueVision HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)

HP Webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second)

Ethernet

Integrated 10/100 network interface card (NIC)

Wireless

Integrated wireless local area network (WLAN) options by way of wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certified devices

Single antenna support

Support for the following WLAN formats:

●

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

●

Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

External media card

HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

Ports

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 port)

USB 2.0 (2 ports)

AC Smart Pin adapter plug

Headphone/microphone in combo jack

Keyboard/pointing
devices

Full-size "island style" keyboard with numeric keypad

TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, profile sensor (reserve for SMBus)

Power requirements

AC adapters:

AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models

AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models

Summary of Contents for 15 Notebook PC

Page 1: ...HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Maintenance and Service Guide ...

Page 2: ...t forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition November 2014 First Edition August 2014 Document Part Number 793335 002 Product notice This guide describes features that are common to most ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... 15 Display assembly subcomponents 20 Mass storage devices 22 Plastics Kit 23 Rubber Kit 23 Miscellaneous parts 24 Sequential part number listing 25 4 Removal and replacement procedures preliminary requirements 37 Tools required 37 Service considerations 37 Plastic parts 37 Cables and connectors 37 Drive handling 38 Grounding guidelines 38 Electrostatic discharge damage 38 Packaging and transporti...

Page 6: ...at sink assembly 72 RTC battery 75 Memory module 76 Display assembly 77 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 85 Starting Setup Utility BIOS 85 Updating the BIOS 85 Determining the BIOS version 85 Downloading a BIOS update 86 Using HP PC Hardware Diagnostics UEFI 86 Downloading HP PC Hardware Diagnostics UEFI to a USB device 87 8 Computer Setup BIOS and Adva...

Page 7: ...Recovery media 97 Restore and recovery 98 Recovering using HP Recovery Manager 99 What you need to know 99 Using the HP Recovery partition select models only 99 Using HP Recovery media to recover 100 Changing the computer boot order 100 Removing the HP Recovery partition select models only 100 11 Backup and Recovery in SUSE Linux 101 Backing up your information 101 Performing a system recovery 101...

Page 8: ...viii ...

Page 9: ...Hz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4005U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L 3rd generation Intel Core processor Intel Core i3 3217U processor 1 8 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Bay Trail M processors Intel Pentium N3540 processor 2 16 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Pentium N3530 processor 2 58 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Pentium N3520 processor 2 1...

Page 10: ...333MHz Dual Channel Support DDR3L 1600 downgraded to DDR3 1333 Bay Trail processors 1 slot DDR3 1333MHz Dual Channel Support DDR3L 1600 downgraded to DDR3 1066 Bay Trail processors Supports dual channel memory Supports up to 16 GB of system RAM in the following configurations 16384 MB total system memory 8192 2 or 4096 2 not for 32 bit operating system or Windows 7 Home 12288 MB total system memor...

Page 11: ...BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal Ports HDMI version 1 4 supporting 1920 1200 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activ...

Page 12: ...on battery 3 cell 31 Whr Li ion battery Security Kensington Security Lock Support Intel Anti Theft Support Intel IPT OTP support Operating system Preinstalled Windows 8 1 Windows 8 1 with Bing 2015 Windows 8 1 CPPP China only Ubuntu FreeDOS 2 0 Serviceability End user replaceable parts AC adapter Battery Optical drive Keyboard 4 Chapter 1 Product description ...

Page 13: ...he Start screen type camera and then select Camera from the list of applications 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission ...

Page 14: ...on 1 USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 2 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Suppor...

Page 15: ...elevision any compatible digital or audio component or a high speed HDMI device 7 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 8 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 9 Audio out headphone Audio in microphone jack Connects optional powered...

Page 16: ...f power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Top TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on ...

Page 17: ...on Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is a...

Page 18: ...Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 1 from the Start screen type power select Power an...

Page 19: ...urn you to the previous screen 4 Action keys Execute frequently used system functions 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num lk has been enabled it can be used like an external...

Page 20: ...t Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery 5 Speaker openings 2 Produce sound 12 Chapter 2 External component identification ...

Page 21: ... important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Prod...

Page 22: ...ovide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 External component identification ...

Page 23: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Page 24: ... in Saudi Arabia 749658 171 For use in Hungary 749658 211 For use in Russia 749658 251 For use in Bulgaria 749658 261 For use in Romania 749658 271 For use in Thailand 749658 281 For use in Japan 749658 291 For use in Belgium 749658 A41 For use in Taiwan 749658 AB1 For use in South Korea 749658 AD1 For use in the Netherlands 749658 B31 For use in Slovenia 749658 BA1 For use in Israel 749658 BB1 Fo...

Page 25: ...Touch screen models Intel Celeron N2830 processor and UMA graphics 775396 xxx Intel Pentium N3540 processor and UMA graphics 788288 xxx Intel Core i3 4005U processor and UMA graphics 775395 xxx Intel Core i3 4030U processor and UMA graphics 779470 xxx Intel Core i3 4030U processor and 2 GB of discrete graphics 779471 xxx Intel Core i3 5005U processor and UMA graphics 790675 xxx Intel Core i3 5010U...

Page 26: ...ocessor and UMA graphics 790668 xxx Intel Core i3 5005U processor and UMA graphics 790674 xxx Intel Core i3 5010U processor and UMA graphics 801859 001 Intel Core i3 5010U processor and 1 GB of discrete graphics 801861 xxx Intel Core i3 5010U processor and 2 GB of discrete graphics 801862 xxx Intel Core i3 5005U processor and 1 GB of discrete graphics 790672 xxx Intel Core i3 5005U processor and 2...

Page 27: ... GB 691739 005 12 Hard drive SATA does not include bracket NOTE The hard drive bracket is available using spare part number 749648 001 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm 2 5 inch 778190 005 500 GB 5400 rpm 7 mm 778186 005 13 Fan 753894 001 14 Power connector cable 749647 001 15 Speakers includes left and right speakers and cable 749653 001 16 Battery 4 cell 41 Whr 2 8 Ah Li ion batt...

Page 28: ... cable and webcam microphone cable Non touch screen 749646 001 Touch screen 764888 001 3 Webcam microphone module HD 749654 001 VGA 781623 001 4 Antennas includes wireless antenna cables and transceivers For use in models without a touch screen 749638 001 For use in models with a touch screen 774163 001 5 Hinges left and right For use in models without a touch screen 749655 001 20 Chapter 3 Illust...

Page 29: ...For use in silver HP 15 models 775085 001 For use in blue HP 15 models 775084 001 For use in purple HP 15 models 779336 001 For use in black Compaq 15 models 775080 001 For use in gray Compaq 15 models 775079 001 For use in purple Compaq 15 models 779411 001 Non touch screen models For use in black licorice textured HP 15 models 749641 001 For use in sparkling black HP 15 models 761695 001 For use...

Page 30: ...l drive DVD RW Double Layer SuperMulti 750636 001 2 Hard drive SATA does not include bracket 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm 2 5 inch 778190 005 500 GB 5400 rpm 7 mm 778186 005 Hard drive bracket 749648 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...ics Kit Item Component Spare part number Plastics Kit includes 749656 001 1 Left cover 2 Right cover Rubber Kit Component Spare part number Rubber Kit includes 749652 001 Front feet Rear feet Plastics Kit 23 ...

Page 32: ... use in Australia 755530 011 For use in Europe the Middle East and Africa 755530 021 For use in Denmark 755530 081 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Swi...

Page 33: ...over for use in black HP 15 models includes touchpad 749640 001 Top cover for use in gray Compaq 15 models includes touchpad 749641 001 Display enclosure for use in black licorice textured HP 15 models 749642 001 Display enclosure for use in gray Compaq 15 models 749643 001 Base enclosure for use in defeatured HP 15 and Compaq 15 models 749644 001 Display bezel for use with HP models 749645 001 Di...

Page 34: ...rd for use in Belgium 749658 AB1 Keyboard for use in Taiwan 749658 AD1 Keyboard for use in South Korea 749658 B31 Keyboard for use in the Netherlands 749658 BA1 Keyboard for use in Slovenia 749658 BB1 Keyboard for use in Israel 749658 BG1 Keyboard for use in Switzerland 749658 DB1 Keyboard for use in French Canada 749658 DH1 Keyboard for use in Denmark Finland and Norway 749658 FL1 Keyboard for us...

Page 35: ...s without Windows 8 1 759874 501 System board with an Intel Core i3 3217U processor and 1 GB of discrete graphics for use in models with Windows 8 1 Standard 759874 601 System board fwith an Intel Core i3 3217U processor and 1 GB of discrete graphics or use in models with Windows 8 1 Professional 759875 001 System board with an Intel Core i3 4010U processor and UMA graphics for use in models witho...

Page 36: ...ay enclosure for use in red HP 15 models 760965 001 Display enclosure for use in white HP 15 models 760966 001 Display enclosure for use in blue HP 15 models 760967 001 Display enclosure for use in silver HP 15 models 760968 001 System board with an Intel Core i5 4210U processor and UMA graphics for use in models without Windows 8 1 760968 501 System board with an Intel Core i5 4210U processor and...

Page 37: ...with Windows 8 1 Standard 764106 601 System board with Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 764107 001 System board with Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in touch screen models without Windows 8 1 764107 501 System board with Intel Core i3 4010U processor and 2 GB of discrete gra...

Page 38: ...Intel Core i3 4005U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 767537 001 Heat sink for use in models with Intel Pentium or Celeron processors and UMA graphics 767538 001 Heat sink for use in models with Intel i3 3217U processors and discrete graphics 767539 001 Heat sink for use in models with Intel i3 3217U processors and UMA graphics 76827...

Page 39: ...en models without Windows 8 1 775396 501 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 775396 601 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 776506 001 Case sleeve 778186 005 500 GB 5400 rpm 7 mm SATA hard drive does not includ...

Page 40: ...s memory for use in models without Windows 8 1 784567 501 System board with Intel Core i7 4510U processor and UMA graphics memory for use in models with Windows 8 1 Standard 784567 601 System board with Intel Core i7 4510U processor and UMA graphics memory for use in models with Windows 8 1 Professional 788287 001 System board with Intel Pentium N3540 processor and UMA graphics memory for use in n...

Page 41: ... Celeron N2820 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 789107 601 System board with Intel Celeron N2820 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 789108 001 System board with Intel Celeron N2920 processor and UMA graphics memory for use in non touch screen models without Windows 8 1 7891...

Page 42: ...m board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Professional 790674 001 System board with Intel Core i3 5005U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 790674 501 System board with Intel Core i3 5005U processor and UMA graphics memory for use in non touch screen models wit...

Page 43: ...raphics memory for use in touch screen models without Windows 8 1 801860 501 System board with Intel Core i3 5010U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 801860 601 System board with Intel Core i3 5010U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 801861 001 System board with Intel Core i3 5010U p...

Page 44: ...36 Chapter 3 Illustrated parts catalog ...

Page 45: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 46: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 47: ...ers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When groundin...

Page 48: ...ps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop worksta...

Page 49: ...on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 5 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Description Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31...

Page 50: ...3 Remove the battery from the computer 3 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 To remove the optical drive 1 Remove the Phillips PM2 5 5 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the optical drive bay 3 If it is necessary to replace the optical drive bracket on the...

Page 52: ...5 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...658 271 Keyboard for use in Thailand 749658 281 Keyboard for use in Japan 749658 291 Keyboard for use in Belgium 749658 A41 Keyboard for use in Taiwan 749658 AB1 Keyboard for use in South Korea 749658 AD1 Keyboard for use in the Netherlands 749658 B31 Keyboard for use in Slovenia 749658 BA1 Keyboard for use in Israel 749658 BB1 Keyboard for use in Switzerland 749658 BG1 Keyboard for use in French ...

Page 54: ...the keyboard 1 Position the computer upside down with the front toward you 2 Remove the two Phillips PM2 5 5 0 screws that secure the keyboard to the computer 3 Position the computer upright with the front toward you 4 Lift to rotate up the top of the keyboard 1 and then lift the keyboard 2 to disengage it from the computer 46 Chapter 5 Removal and replacement procedures for Customer Self Repair p...

Page 55: ...he keyboard over onto the palm rest 1 and the lift the ZIF connector 2 and disconnect the keyboard cable from the system board 3 Reverse this procedure to install the keyboard Component replacement procedures 47 ...

Page 56: ...48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 57: ...aced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display p...

Page 58: ...attery on page 41 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the inside of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 3 Remove the display bezel 4 4 To remove the webcam microphone module a ...

Page 59: ...display panel a Remove the four Phillips PM2 5 3 5 screws that secure the display panel to the enclosure b Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 Component replacement procedures 51 ...

Page 60: ...es the display panel cable to the display panel and then disconnect the cable 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...49640 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the A...

Page 62: ...even Phillips PM2 5 5 0 screws that secure the top cover to the computer 5 Position the computer upright with the front toward you 6 Disconnect the power button board cable 1 and the touchpad button board cable 2 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...rews 3 that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until it disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 55 ...

Page 64: ... cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove the top cover see Top cover on page 53 To remove the power button board 1 Position the top cover upside down 2 Remove the Phillips PM2 0 3 0 screw 1 that secures the power button board to the top cover 3 Lift the board and ...

Page 65: ...ter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove the top cover see Top cover on page 53 To remove the TouchPad button board 1 Position the top cover upside down with the front toward you 2 Disconnec...

Page 66: ...4 Remove the TouchPad button board and cable Reverse this procedure to install the power button board and cable 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...wn through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove the top cover see Top cover on page 53 To remove the hard dri...

Page 68: ...3 0 4 0 screws 1 that secure the bracket to the hard drive 5 Remove the hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...ff or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove ...

Page 70: ... on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...ilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from ...

Page 72: ...4 Remove the fan from the computer 3 Reverse this procedure to install the fan 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...d then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Keyboard see Keyboard on page 45 Top cover see Top cover on page 53 Display see Display assembly on page 77 To remove the power connector cable 1 Position the computer upright 2 Remove the two Phillips PM2 5 5 0 screws 1 that secure the cable to the computer 3 Dis...

Page 74: ...d UMA graphics 789106 xxx Intel Celeron N2815 processor and UMA graphics 759879 xxx Intel Celeron N2820 processor and UMA graphics 789107 xxx Intel Celeron N2830 processor and UMA graphics 764104 xxx Intel Celeron N2840 processor and UMA graphics 788289 xxx Intel Celeron N2920 processor and UMA graphics 789108 xxx Intel Pentium N3520 processor and UMA graphics 759878 xxx Intel Pentium N3530 proces...

Page 75: ...1 xxx Intel Core i5 4210U processor and 2 GB of discrete graphics 760970 xxx Intel Core i7 4510U processor and UMA graphics 784567 xxx Intel Core i7 4510U processor and 2 GB of discrete graphics 792302 xxx Intel Core i5 5200U processor and 1 GB of discrete graphics 790671 xxx Intel Core i5 5200U processor and 2 GB of discrete graphics 790669 xxx Intel Core i7 5500U processor and UMA graphics 79581...

Page 76: ... sink assembly see Heat sink assembly on page 72 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 Power connector cable 2 Speaker cable 3 Fan cable 4 Display cable 2 Remove the two Phillips PM2 5 5 0 screws 5 that secure the system board to the computer 68 Chapter 6 Removal and replacement procedures for Authorized Service ...

Page 77: ...of the base enclosure 2 NOTE Be careful not to inadvertently disconnect the speaker cable when lifting the system board 4 Flip the system board upside down to gain access to the speaker connector 1 5 Disconnect the USB board cable from the system board 2 Reverse this procedure to install the system board Component replacement procedures 69 ...

Page 78: ...emove the battery see Battery on page 41 and then remove the following components Keyboard see Keyboard on page 45 Top cover see Top cover on page 53 WLAN module see WLAN module on page 61 System board see System board on page 66 Hard drive see Hard drive on page 59 To remove the USB board 1 Position the computer upright 2 Disconnect the USB board cable from the system board 1 3 Remove the tape th...

Page 79: ...AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Keyboard see Keyboard on page 45 Top cover see Top cover on page 53 WLAN module see WLAN module on page 61 Hard drive see Hard drive on page 59 System board see System board on page 66 To remove the speakers 1 Remove the four Phillips broadhead PM2 0 2...

Page 80: ...ese conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the compute...

Page 81: ...3 Remove the heat sink assembly 2 from the system board Discrete graphics UMA graphics Component replacement procedures 73 ...

Page 82: ...as well as the graphics chip and associated heat sink area 3 4 UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Keyboard see Keyboard on page 45 Top cover see Top cover on page 53 WLAN module see WLAN module on page 61 System board see System board on page 66 To remove the RTC battery 1 Position the system board upside down 2 ...

Page 84: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Keyboard see Keyboard on page 45 Top cover see Top cover on page 53 WLAN module see WLAN module on page 61 System board see System board on page 66 To remove a memory module 1 Spread the retaining tabs 1 on each side of the m...

Page 85: ...ers 749638 001 For use in models with a touch screen includes wireless antenna cables and transceivers 774163 001 Display bezel For use in HP 15 models 749644 001 For use in Compaq 15 models 749645 001 Display cable For use in non touch screen models includes display panel cable and webcam microphone cable 749646 001 For use in touch screen models includes display panel cable and webcam microphone...

Page 86: ...re whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following comp...

Page 87: ...four Phillips PM2 5 5 0 screws 1 two from each hinge and one Phillips PM2 5 3 5 screw 2 on the right hinge that secures the display assembly to the computer 5 Remove the display assembly 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel unt...

Page 88: ...y assembly with the top edge toward you b Disconnect the cable 1 from the module c Remove the webcam microphone module 2 The module is attached to the display enclosure with double sided tape 3 To remove the display panel a Remove the four Phillips PM2 5 3 5 screws that secure the display panel to the enclosure 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...splay cable connection on the back of the panel 1 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 4 To remove the display hinges Component replacement procedures 81 ...

Page 90: ... to the display panel b Remove the display hinges 2 5 To remove the wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ... the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 83 ...

Page 92: ...84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 93: ...ite Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of...

Page 94: ...S make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed o...

Page 95: ...s for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific prod...

Page 96: ...88 Chapter 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 ...

Page 97: ...omputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the i...

Page 98: ... the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged ...

Page 99: ...country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific pro...

Page 100: ...nostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Downlo...

Page 101: ... 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic ...

Page 102: ... treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical 94 Chapter 9 Specifications ...

Page 103: ... ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3 ms Average read write 10 ms 11 ms 13 ms Maximum 12 ms 14 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity i...

Page 104: ...iameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 1...

Page 105: ...sonal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery r...

Page 106: ...ger on page 99 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help an...

Page 107: ... Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP...

Page 108: ...tion You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager so...

Page 109: ...gularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then selec...

Page 110: ...n a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then...

Page 111: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 112: ...land SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the cert...

Page 113: ...guration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type...

Page 114: ...106 Chapter 12 Power cord set requirements ...

Page 115: ...CD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic I...

Page 116: ...e display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 108 Chapter 13 Recycling ...

Page 117: ... screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 109 ...

Page 118: ...klight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel upright 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 110 Chapter 13 Recycling ...

Page 119: ...dling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 111 ...

Page 120: ...22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 112 Chapter 13 Recycling ...

Page 121: ... considerations 37 D deleted files restoring 98 display assembly illustrated 16 removing 49 77 spare part numbers 16 display assembly subcomponents illustrated 20 removing 49 77 display bezel illustrated 20 removing 50 79 spare part number 25 display cable illustrated 20 removing 81 spare part number 25 30 display enclosure illustrated 21 removing 83 spare part number 25 display panel illustrated ...

Page 122: ...r 25 microphone product description 3 minimized image creating 99 minimized image recovery 99 model name 1 mute light identifying 9 N network jack identifying 7 num lk key identifying 11 O operating system 4 optical drive illustrated 19 22 precautions 38 product description 2 removing 43 spare part number 26 specifications 96 optical drive rear bracket removing 43 optical drive identifying 6 origi...

Page 123: ... 19 removing 71 spare part number 25 specifications computer 93 display 94 DVD RW SuperMulti DL Drive 96 hard drive 95 optical drive 96 supported discs recovery 97 system board removing 66 spare part number 17 66 system recovery 99 system restore point creating 97 T tools required 37 top cover illustrated 16 removing 53 spare part number 26 TouchPad buttons 8 TouchPad button board removing 57 spar...

Page 124: ...116 Index ...

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