HP Pavilion 17-cd0001 Maintenance And Service Manual Download Page 9

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Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65

9 Backing up, restoring, and recovering ........................................................................................................... 67

Backing up information and creating recovery media ........................................................................................ 67

Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67

Restoring and recovery ........................................................................................................................................ 68

Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68

10 Specifications ............................................................................................................................................ 69

11 Power cord set requirements ...................................................................................................................... 70

Requirements for all countries ............................................................................................................................ 70
Requirements for specific countries and regions ................................................................................................ 71

12 Recycling .................................................................................................................................................. 73

Index ............................................................................................................................................................. 74

Summary of Contents for 17-cd0001

Page 1: ...Maintenance and Service Guide HP Pavilion Gaming 17 Laptop PC ...

Page 2: ...ical or editorial errors or omissions contained herein First Edition May 2019 Document Part Number L57950 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS u...

Page 3: ...ts that should be accessed by only an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safe...

Page 6: ...vi Safety warning notice ...

Page 7: ...8 Mass storage devices 19 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 22 Drive handling 23 Workstation guidelines 23 Electrostatic discharge information 23 Generating static electricity 24 Preventing electrostatic damage to equipment 24 Personal grounding methods and equip...

Page 8: ...ard 51 Display assembly 52 Keyboard top cover 59 7 Using Setup Utility BIOS 60 Starting Setup Utility BIOS 60 Updating Setup Utility BIOS 60 Determining the BIOS version 60 Downloading a BIOS update 61 8 Using HP PC Hardware Diagnostics 62 Using HP PC Hardware Diagnostics Windows select products only 62 Downloading HP PC Hardware Diagnostics Windows 62 Downloading the latest HP PC Hardware Diagnos...

Page 9: ...roduct name or number 65 Customizing Remote HP PC Hardware Diagnostics UEFI settings 65 9 Backing up restoring and recovering 67 Backing up information and creating recovery media 67 Using Windows tools 67 Using the HP Cloud Recovery Download Tool to create recovery media select products only 67 Restoring and recovery 68 Restoring resetting and refreshing using Windows tools 68 Recovering using HP...

Page 10: ...x ...

Page 11: ...s Optimus Supports GPS GPU Performance Scaling Supports MR compatible 60 Hz frame Display panel 43 9 cm 17 3 in full high definition FHD 1920 1080 WLED UWVA antiglare slim flat 3 5 mm narrow bezel 300 nits Microsoft HDR Streaming Capable eDP 1 4 PSR 144 Hz display eDP 1 4 PSR2 60 Hz display Memory Two SODIMM slots customer accessible upgradeable DDR4 2666 dual channel support Supports up to 32 GB ...

Page 12: ... 2 solid state drive 32 GB Optane 512 GB solid state drive Audio Audio brand B O Play Audio control panel B O Play Audio Control Supports HP Audio Boost Dual speakers Video HP Wide Vision HD Camera indicator LED USB 2 0 HD BSI sensor f2 0 WDR 88 WFOV 720p by 30 frames per second Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression RJ 45 network j...

Page 13: ...ertion removal Internal card expansion One M 2 slot for WLAN One M 2 slot for solid state drive Keyboard pointing devices Keyboard Full sized backlit island style keyboard with numeric keypad Full sized non backlit island style keyboard with numeric keypad Touchpad requirements ClickPad with image sensor Multitouch gestures enabled Support for Precision Touchpad Support for modern trackpad gesture...

Page 14: ... 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market FreeDOS 3 0 Serviceability End user replaceable parts AC adapter Memory modules Solid state driv...

Page 15: ...tting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed ports 2 Connect USB devices such as a cell phone camera activity tracker or...

Page 16: ...Sleep and Charge Connects a USB device that has a Type C connector provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 5 Memory card reader Reads o...

Page 17: ...al recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environ...

Page 18: ...ption 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...g state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 20: ...ts only When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your powe...

Page 21: ...y again will close the Start menu 4 Action keys Execute frequently used system functions 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad function is active whe...

Page 22: ...g It is normal for the internal fan to cycle on and off during routine operation Rear Table 2 9 Rear components and their descriptions Component Description Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 Ge...

Page 23: ...ckstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 10 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory in...

Page 24: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details 14 Chapter 3 Illustrated parts catalog ...

Page 25: ... thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system Intel Core i7 9750H processor and 6 GB of discrete graphics memory GeForce GTX 1660 Ti L58846 xx1 Intel Core i7 9750H processor and 4 GB of discrete graphics memory GeForce GTX 1650 L58851 xx1 Intel Core i7 9750H processor and 3 GB of discrete graphics m...

Page 26: ...512 GB PCIe 32 GB Optane Memory L56999 001 256 GB PCIe Gen 3 4 L56868 001 256 GB PCIe Gen 3 2 L56997 001 128 GB PCIe Gen 3 2 L56867 001 16 GB PCIe Gen 3 2 Optane Memory Module L56866 001 14 WLAN module Intel Wireless AC 9560 802 11ac 2 2 Wi Fi Bluetooth 5 L22634 005 15 Hard drive connector L56871 001 16 Hard drive 2 TB 7200 rpm 912487 855 1 TB 7200 rpm 766644 005 17 Battery 3 cell 52 Wh L08855 855...

Page 27: ...ble 3 2 Display components and their descriptions Item Component Spare part number 1 Display bezel L58773 001 2 Display panel 144 Hz L56886 001 60 Hz L56885 001 3 Display panel cable 40 pin L57169 001 Display assembly subcomponents 17 ...

Page 28: ... 001 7 Display hinges includes left and right hinges L56883 001 8 Display back cover includes the display panel tape L54822 001 For use in ghost white models L56890 001 For use in acid green L56889 001 Cables Table 3 3 Cables and their descriptions Item Component Spare part number 1 Touchpad cable L56879 001 2 Hard drive connector cable L56871 001 3 USB board cable L56876 001 4 Power button board ...

Page 29: ...871 001 3 Hard drive brackets not spared 4 Solid state drive bracket not spared 5 Solid state drive M 2 1 TB PCIe Gen 3 4 L68311 001 512 GB PCIe Gen 3 4 L56870 001 512 GB PCIe Gen 3 2 L56869 001 512 GB PCIe 32 GB Optane Memory L56999 001 256 GB PCIe Gen 3 4 L56868 001 256 GB PCIe Gen 3 2 L56997 001 128 GB PCIe Gen 3 2 L56867 001 16 GB PCIe Gen 3 2 Optane Memory Module L56866 001 Mass storage devic...

Page 30: ... L19370 001 For use in Taiwan L19372 001 For use in Thailand L19371 001 For use in the United Kingdom L19373 001 Power cord C13 1 0 m For use in Australia L22339 001 For use in Denmark L22334 001 For use in Europe L22333 001 For use in Israel L22335 001 For use in North America L22331 001 For use in the People s Republic of China L22341 001 For use in South Africa L22337 001 For use in South Korea...

Page 31: ...port hub 919666 001 USB Type C to USB Type A hub 916838 001 Adapter USB Type C to USB Type A adapter 833960 001 HDMI to VGA adapter 701943 001 USB Type C to HDMI 2 0 adapter 935325 001 USB Type C to VGA adapter 831751 001 Thermal grease L65268 001 Thermal pads L56874 001 Screw Kit L57164 001 Miscellaneous parts 21 ...

Page 32: ...cessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during remova...

Page 33: ...ver the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materia...

Page 34: ... 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components can be packaged together in plastic tubes trays or Styrofoam NOTE As little as 700 V can degrade a product Preventing electrostatic damage to equipme...

Page 35: ...tic damage at the work area take the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle the...

Page 36: ... or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conve...

Page 37: ...nges product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 17 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Prepa...

Page 38: ...p Prepare the computer for disassembly Preparation for disassembly on page 27 Remove the bottom cover 1 Remove the four Phillips M2 0 13 0 screws 1 from the top edge of the bottom cover 2 Remove the four Phillips M2 0 5 0 screws 2 from the bottom edge of the bottom cover 3 Flex and lift the top edge 1 and sides 2 of the bottom cover enough to separate it from the computer 28 Chapter 5 Removal and ...

Page 39: ...4 Pull the bottom cover off the computer 3 Reverse this procedure to install the bottom cover Component replacement procedures 29 ...

Page 40: ... Memory Module L56866 001 Before removing the solid state drive or Optane Memory Module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 35 Remove the solid state drive or Optane Memory Module Remove the Phillips M2 0 3 5 screw 1 lift the metal cover off th...

Page 41: ...lips outward 1 until the memory module tilts up at a 45 angle 2 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an elec...

Page 42: ...ule Do not bend the memory module 1 Align the notched edge of the memory module with the tab in the memory module slot 1 2 Press the module into the slot until seated 2 3 Gently press down on the module edges until the side retention clips snap into place 3 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...hese steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 35 Remove the hard drive assembly 1 Disconnect the hard drive cable from the system board ZIF connector 1 2 Remove the four Phillips M2 0 3 5 screws 2 that secure the hard drive assembly to the computer 3 Lift the ha...

Page 44: ...ps M3 0 3 0 screws 1 from each bracket and then remove the brackets from the hard drive 2 Disconnect the connector from the drive 3 Reverse this procedure to reassemble and install the hard drive 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...instructions Component replacement procedures There are as many as 60 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Battery Table 6 1 Battery description and part number Description Spare part number Battery 3 cell 52 Wh L08855 855 Before removing the battery follow these steps 1 Pre...

Page 46: ...nector side of the battery upward 2 and then remove the battery from the computer 3 Reverse this procedure to install the battery 36 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 47: ...tom cover on page 28 3 Remove the battery see Battery on page 35 Remove the WLAN module 1 Remove the plastic protector from on top of the antenna terminals on the WLAN module 1 2 Disconnect the WLAN antenna cables 2 from the terminals on the WLAN module NOTE Models have either one or two WLAN antennas On models with two antennas the 1 white WLAN antenna cable connects to the WLAN module 1 Main ter...

Page 48: ...Reverse this procedure to install the WLAN module 38 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 49: ...on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 35 Remove the touchpad 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Remove the four Phillips M2 0 2 5 screws 2 that secure the touchpad bracket to the computer 3 Remove the touchpad bracket from the computer 3 4 Remove the three broadhead Phillips M2 0 2 5 screws 4 that se...

Page 50: ... page 35 Remove the vent covers 1 Remove the two Phillips M2 0 2 0 screws 1 that secure each vent cover to the computer 2 Remove the Phillips M2 0 4 0 screw 2 that secures each vent cover to the computer 3 Pull upward and outward on the ends of the covers near the fans to remove from the computer 3 To install the vent covers 1 Insert the bottoms of the covers onto the computer 1 and then rotate th...

Page 51: ...2 Replace the two Phillips M2 0 2 0 screws 3 and the Phillips M2 0 4 0 screw 4 in each cover Component replacement procedures 41 ...

Page 52: ...ry on page 35 4 Remove the vent covers see Vent covers on page 40 Remove the fan shields 1 Remove the three Phillips M2 0 5 0 screws 1 that secure each shield to the computer 2 Rotate the top of each shield up and then pull the shield toward the inside of the computer to remove 2 TIP When installing the shields note the tab on each shield that fits into the slot on the rear of the computer Reverse...

Page 53: ... follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 35 4 Remove the vent covers see Vent covers on page 40 5 Remove the fan shields see Fan shields on page 42 Remove the heat sink fan assembly 1 Disconnect the display cable from the system board 1 and then re...

Page 54: ...e may vary 6 GeForce GTX 1050 graphics Clean and reapply thermal material to the surfaces of the heat sink 1 3 and system board components 2 4 each time the heat sink is removed 44 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 55: ...omponents 2 4 each time the heat sink is removed 8 GeForce GTX 2060 2060Ti graphics Clean and reapply thermal material to the surfaces of the heat sink 1 3 and system board components 2 4 each time the heat sink is removed Reverse this procedure to install the heat sink fan assembly Component replacement procedures 45 ...

Page 56: ...Remove the battery see Battery on page 35 4 Remove the vent covers see Vent covers on page 40 5 Remove the fan shields see Fan shields on page 42 6 Remove the fan heat sink see Heat sink fan assembly on page 43 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the two Phillips M2 0 3 5 screws 2 that secure the bracket and the board to the computer 3 Rem...

Page 57: ... battery see Battery on page 35 4 Remove the vent covers see Vent covers on page 40 5 Remove the fan shields see Fan shields on page 42 6 Remove the fan heat sink see Heat sink fan assembly on page 43 7 Remove the USB board see USB board on page 46 Remove the power connector cable 1 Disconnect the cable from the system board 1 2 Remove the cable from the clip in the computer 2 3 Remove the power c...

Page 58: ... GB of discrete graphics memory GeForce GTX 1050 L58848 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 27 2 Remove the bottom cover see Bottom cover on page 28 3 Remove the battery see Battery on page 35 4 Remove the solid state drive see Solid state drive and Optane Memory Module on page 30 5 Remove the vent cover...

Page 59: ... screws 1 that secure the system board to the computer 3 Lift the right side of the system board and then remove the system board from the computer 2 Reverse this procedure to install the system board Component replacement procedures 49 ...

Page 60: ...ive see Solid state drive and Optane Memory Module on page 30 5 Remove the vent covers see Vent covers on page 40 6 Remove the fan shields see Fan shields on page 42 7 Remove the fan heat sink see Heat sink fan assembly on page 43 8 Remove the system board see System board on page 48 Remove the speakers 1 Remove the two broad head Phillips M2 0 2 0 screws 1 that secure the speakers to the computer...

Page 61: ...8 3 Remove the battery see Battery on page 35 4 Remove the solid state drive see Solid state drive and Optane Memory Module on page 30 5 Remove the vent covers see Vent covers on page 40 6 Remove the fan shields see Fan shields on page 42 7 Remove the fan heat sink see Heat sink fan assembly on page 43 8 Remove the system board see System board on page 48 Remove the power button board 1 Disconnect...

Page 62: ...ove the fan shields see Fan shields on page 42 6 Remove the fan heat sink see Heat sink fan assembly on page 43 7 Remove the system board see System board on page 48 Remove the display assembly 1 Remove the wireless antenna cables 1 and the display cable 2 from the clips in the computer chassis 2 Open the display and hang it off the side of a table 1 3 Remove the broad head Phillips M2 5 4 0 screw...

Page 63: ...ove the bezel a Release the top edge of the display bezel 1 from the display assembly IMPORTANT Be careful not to bend or break the narrow sections of the bezel when removing b Release the left and right edges of the display bezel 2 from the display assembly c Release the bottom edge of the display bezel 3 from the display assembly Component replacement procedures 53 ...

Page 64: ...inges a Remove the four Phillips M2 0 3 0 screws 1 from the bottom of each hinge b Remove the display hinges from the display back cover 2 The display hinges are available using spare part number L56883 001 8 If it is necessary to remove the display panel 54 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...nd the left and right sides of the panel 2 NOTE You have to pull on the tape multiple times before it is completely removed To avoid tearing the tape pull the tape evenly and carefully c Disconnect the cable from the webcam module 3 d Remove the webcam cable from the clip in the display back cover 4 Component replacement procedures 55 ...

Page 66: ...l tape peel the backing from the bottom of the tape 1 install the tape onto the inside of the display back cover 2 and then remove the backing from the top of the tape 3 9 If it is necessary to remove the webcam module Lift evenly on both sides of the webcam to detach the it from the display back cover The webcam module is attached to the display back cover with double sided adhesive The webcam is...

Page 67: ... display cable is available using spare part number L57169 001 The 30 pin display cable is available using spare part number L56887 001 11 If it is necessary to remove the display brackets a Remove the two Phillips 2 0 2 5 screws 1 that secure each bracket to the display back cover Component replacement procedures 57 ...

Page 68: ...f the display back cover 1 b Peel the antennas off the top of the display back cover 2 The wireless antennas are available using spare part number L56888 001 The display back cover is available using spare part number L56890 001 for ghost white models and L56889 001 for acid green models Reverse this procedure to install the display assembly 58 Chapter 6 Removal and replacement procedures for auth...

Page 69: ...acklight L58646 xx1 Keyboard top cover for use in acid green models with a backlight L58645 xx1 Table 6 13 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 South Korea AD1 Bulgaria 261 Italy 061 Spain 071 Czech Republic and Slovakia FL1 The Netherlands B31 Switz...

Page 70: ...tility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determ...

Page 71: ...download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download yo...

Page 72: ...tant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic ...

Page 73: ...older on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading...

Page 74: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Page 75: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Page 76: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 66 Chapter 8 Using HP PC Hardware Diagnostic...

Page 77: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 78: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 79: ... 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plast...

Page 80: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 81: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 82: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 83: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 73 ...

Page 84: ...ackets removal 57 spare part number 18 58 display cable removal 57 display panel product description 1 removal 54 spare part numbers 17 56 display panel cable spare part numbers 17 57 drive light identifying 6 E electrostatic discharge ESD 23 preventing damage 24 esc key identifying 11 F fan shields removal 42 spare part number 42 fn key identifying 11 G graphics product description 1 grounding me...

Page 85: ... cord requirements for all countries 70 requirements for specific countries and regions 71 set requirements 70 spare part numbers 20 power lights identifying 9 power requirements product description 3 processor product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 3 keyboard pointing devices 3 media card reader 3 memory 1 microphone 2 operating system...

Page 86: ...5 46 USB board cable spare part number 15 46 USB port with HP Sleep and Charge identifying 6 USB SuperSpeed port identifying 5 USB Type C SuperSpeed port with HP Sleep and Charge identifying 6 V vent covers removal 40 spare part number 15 40 vents identifying 12 video product description 2 W webcam spare part number 56 webcam module removal 56 webcam microphone module spare part number 18 Windows ...

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