house of lithium
21
Q & A
1. If there is something wrong with my electric bike, who should
I contact?
HOL:
HOL:
HOL: Yes, contact us for modifications. Any modifications to the
electrical system will void warranty.
HOL:
Take a video or some pictures,
the order detail
information of the bicycle, and then contact customer service
directly asap.
2. If my electric bike is broken, what is covered under warranty?
Different parts have different warranty periods, please look
up the table below for details.
3. Can I modify the bike?
4. Refund matters
If you request for a refund, please contact us and provide
relevant information. If the refund is due to damage, please provide
relevant videos or pictures. If not, please explain the reason for the
refund request.
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