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WATER HEATERS
MADE IN THE U.S.A.
ECR International
P.O. Box 4729 • Utica, NY 13504-4729
www.ecrinternational.com
GENERAL CONDITIONS
Hot Line Water Heaters, ECR International, warrants that the
Hot Line tank shall be free of defects in material and workman-
ship during normal use and service for as long as the original
residential purchaser owns the home in which the unit was orig-
inally installed. For the purposes of this Limited Warranty, res-
idential purchaser is defined as the owner of a single family
home in which the purchaser resides on a permanent basis.
If at the time of a request for warranty the original residential
purchaser can not provide a copy of the original sales receipt,
deed, or equivalent document, then the warranty period for the
Hot Line shall be seven (7) years from the date of manufacture
of the unit. The Limited Warranty on the tank shall be reduced
to a period of three (3) years if the purchaser is a business, part-
nership or corporation, or if the water heater is used for a com-
mercial or multi-family residential property application.
Should a leak develop within this Limited Warranty period due
to defective materials or workmanship and such leak having
been verified by an authorized company representative, ECR
International will repair the unit or furnish a replacement Hot
Line heater or the nearest comparable model available at the
time of replacement.
ECR International shall not be liable for any water damage
arising directly or indirectly from any defect in the water
heater or component part(s) or from the use thereof or any
service call not involving malfunction or defects in materials or
workmanship.
THIS WARRANTY IS VOID AND SHALL NOT APPLY IF:
1) The unit is not correctly installed according to the installa-
tion instructions provided with the unit.
2) The residential indirect-fired water heater is installed in
buildings other than one or two family dwelling units, unless
the buildings contain individual indirect-fired water heaters
for each dwelling unit.
3) The indirect-fired water heater is operated at water tem-
peratures of more than 125 degrees F. and water pressure of
more than 150 PSI.
4) The failure or malfunction results from improper or negli-
gent operation, accident, abuse (including freezing), misuse,
unauthorized alteration, improper repair or maintenance,
excessive pressure or leaks at water connections or any other
similar cause.
5) The failure or malfunction results from failure to keep the
unit full of potable water, free to circulate at all times; or fail-
ure due to water sediment or scale deposits.
6) The original serial number of the water heater cannot
readily be determined.
7) ECR International Hot Line is installed outside of the
United States or Canada.
8) ECR International Hot Line is repaired or altered without
prior written approval of ECR International and this serv-
ice adversely affects the product’s reliability.
9) The malfunction or repairs result from the use of ECR In-
ternational Hot Line for purposes other than that for which it
was designed or any malfuction resulting from flood, fire,
wind or lightning.
ECR International will provide, under the Limited Warranty,
only a replacement water heater, repairs, or parts for defec-
tive units. The Limited Warranty does not cover any compo-
nent of ECR International Hot Line that has to be replaced
during the warranty period as a result of reasonable wear
and tear, labor costs, shipping charges, delivery expenses,
nor administrative fees incurred by the customer in removing
or reinstalling the Hot Line.
In no event shall ECR International be liable for incidental or
consequential damages. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
In order to gain coverage under this Limited Lifetime Warran-
ty, the consumer is required to fill out and mail the Limited
Warranty registration card provided with the unit by regis-
tered mail within 30 days of purchase.
To submit a warranty claim, contact the dealer who sold the
Hot Line covered by this Limited Warranty. If the dealer can-
not be located, contact ECR International at the address
shown below. Whenever any inquiry or service request is
made, please include the Hot Line model number, serial num-
ber, date of installation, and dealer’s name.
No warranty, express or implied, other than the foregoing Lim-
ited Warranty is authorized by ECR International and no rep-
resentative of ECR International or of the manufacturer of any
component has the authority to amend, extend, modify, enlarge
or contract the foregoing Limited Warranty and the disclaimers
of the Limited Warranty in any manner whatsoever.
SECTION VIII: WARRANTY
LIMITED LIFETIME WARRANTY
