18
Inspection or Services
If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the
Horizon Online Service Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available at http://www.
horizonhobby.com/content/service-center_render-service-center.
If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will
be asked to provide your complete name, street address, email
address and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at
the sole discretion of Horizon.
