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Horizon Fitness Elite T5, Service Manual

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Horizon Fitness Elite T5 Service Manual Download Page 39

 39 

 

5.10 Via Fit  Issue

 

                                                   

   CHAPTER 5:  Troubleshooting

 

GENERAL        

 For every support case, always record the following:   

1. Customer xID  

2. Customer Passcode  

3. Customer Email Address  

4. Via Fit equipment Model Name  

5. Via Fit equipment Date of Purchase  

6. Has the Via Fit equipment ever successfully connected to the internet? Yes or No.  

For every support case, always begin the support process with the following steps:   

1. Instruct the customer to cycle power on their Via Fit equipment.  

2. If possible, restart their home WiFi router.   

3. Wait for the Via Fit equipment and the WiFi router to fully boot up.  

ISSUE    

1.  Connect Issues  

 

Summary of Contents for Elite T5

Page 1: ...17 5 31 Edition 02 Doc No SM TM AF 021 Revision date 2017 8 31 Page 56 Johnson Approval Review Editor Kyle Schweitzer Alex Tang Elite T5 TM723 T7 02 TM475C T9 02 TM724 Service Manual Johnson Industries Shanghai Co Ltd ...

Page 2: ...2 Production Browse Elite T5 TM723 ...

Page 3: ...3 Production Browse Elite T7 02 TM475C ...

Page 4: ...4 Production Browse Elite T9 02 TM724 ...

Page 5: ... 6 MAINTENANCE SCHEDULE 21 4 7 LUBRICATING THE RUNNING BELT 23 4 8 TENSIONING THE RUNNING BELT 24 4 9 CENTERING THE RUNNING BELT 24 Chapter 5 Troubleshooting 5 1 Electric Diagram 25 5 2 UCB Instruction 26 5 3 MCB Instruction 31 5 4 No Function For Safety Key 34 5 5 No Response For Machine When Pressing Start 35 5 6 Incline Motor Issues 35 5 7 Noise Issues 36 5 8 Heart Rate Function Issue 37 5 9 Ke...

Page 6: ...6 Contents 5 5 Incline Motor Replacement 52 5 6 Side Rail Replacement 53 5 7 Running Belt Replacement 54 5 8 Air shock Replacement 55 5 3 Motor Replacement 50 5 4 MCB Replacement 51 ...

Page 7: ...7 Serial Number Location T5 T7 02 T9 02 CHAPTER 1 Serial Number Location ...

Page 8: ...t C STOP KEY press to stop workout Hold to reset console D ENTER KEY press to confirm selection during programming setup Hold to reset console E FAN KEY press to turn fan on and off F INCLINE KEYS press to adjust incline level G SPEED KEYS press to adjust speed level H QUICK ADJUST KEYPAD quickly access any incline or speed level by typing the number and press ing SET INCLINE I or SET SPEED J keys...

Page 9: ... and connect your wireless internet connection See Page 12 for more info P PASSPORT CONNECT SYNC press to reset and connect your Passport box for Virtual Active programming Q AUDIO IN JACK plug your media player into the console using the included audio adaptor cable R AUDIO OUT HEADPHONE JACK plug your headphones into the console to use them instead of the console speakers S ENERGY SAVER LIGHT in...

Page 10: ... speed level to 12 press 1 2 0 SET SPEED I SET INCLINE KEY press to change incline to level entered into keypad J SET SPEED KEY press to change resistance to level entered into keypad K FAN personal workout fan L SPEAKERS plays music through speakers when connected to your media player M READING RACK holds reading material N SAFETY KEY enables treadmill when safety key is inserted O WI FI CONNECT ...

Page 11: ...rm selection during programming setup Hold to reset console E FAN KEY press to turn fan on and off F INCLINE KEYS press to adjust incline level G SPEED KEYS press to adjust speed level H QUICK ADJUST KEYPAD quickly access any incline or speed level by typing the number and press ing SET INCLINE I or SET SPEED J keys Examples To change the incline to 4 0 press 4 0 SET INCLINE To change the speed le...

Page 12: ...ooth device See Page 19 for more info Q PASSPORT CONNECT SYNC press to reset and connect your Passport box for Virtual Active pro gramming R AUDIO IN JACK plug your media player into the console using the included audio adaptor cable S AUDIO OUT HEADPHONE JACK plug your headphones into the console to use them instead of the console speakers T ENERGY SAVER LIGHT indicates if machine is in Energy Sa...

Page 13: ...of maximum heart rate WEIGHT LOSS 60 70 of maximum heart rate IMPROVE FITNESS 70 80 of maximum heart rate IMPROVE PERFORMANCE 80 90 of maximum heart rate MAXIMUM PERFORMANCE 90 100 of maximum heart rate D PROGRAM PROFILE Represents the profile of the program being used speed during speed based programs and incline during incline based programs E FAN Indicates fan setting low medium high F PASSPORT...

Page 14: ...to activating the Wi Fi on your equipment Reminder this requires you to use your computer tablet or mobile device that is connected to the internet 1 Press and hold for 3 5 seconds until you see the message ACTIVATED on your screen 2 On your computer or other device go to your Wi Fi settings You should select the network with your model name Doing this enables you to connect your equipment to your...

Page 15: ...15 3 0 Engineering mode instruction CHAPTER 3 Engineering mode ...

Page 16: ...16 3 0 Engineering mode instruction CHAPTER 3 Engineering mode ...

Page 17: ...re and additional help if necessary when moving Do not attempt to move or transport treadmill unless it is in the upright folded position with the lock latch secured Failure to follow these instructions could result in injury 4 2 FOLDING TREADMILLS Some treadmills have a deck that can fold for storage and transport To fold firmly grasp the back end of the treadmill Carefully lift the end of the tr...

Page 18: ...Y TO PERSONS While you are preparing to use the treadmill do not stand on the belt Place your feet on the side rails before starting the treadmill Start walking on the belt only after the belt has begun to move Never start the treadmill at a fast running speed and attempt to jump on USING THE SAFETY KEY Your treadmill will not start unless the safety key is placed in position Attach the clip end s...

Page 19: ...r than on a wood overlay floor Sometimes a heavy rubber mat will help reduce reverberation through the floor If a fitness product is placed close to a wall there will be more reflected noise 3 WHEN SHOULD I BE WORRIED ABOUT A NOISE As long as the sounds your treadmill makes are no louder than a normal conversational tone of voice it is considered normal noise 1 PROBLEM The console does not light u...

Page 20: ...urely to both the console and MP3 Player jacks 4 PROBLEM The belt does not move or moves briefly but the console works SOLUTION Verify the following Make sure you are following the recommendations and power guidelines on pages 17 of this TREADMILL GUIDE The unit should be on a dedicated 20 amp circuit and not on a GFCI equipped outlet Do not plug the machine Into a power strip surge protector or e...

Page 21: ...he speakers but the headphones work SOLUTION Verify the following Turn the treadmill off and unplug it from the outlet Remove the plastic motor cover located in front of the machine by taking out the Phillips screws Check the wire and cable connections to the speaker board near the motor control board 7 PROBLEM The treadmill circuit breaker trips during a workout SOLUTION Verify the following Make...

Page 22: ... WARNING To remove power from the treadmill the power cord must be disconnected from the wall outlet 4 6 MAINTENANCE SCHEDULE MAINTENANCE SCHEDULE ACTION FREQUENCY Clean and inspect the treadmill Turn off the treadmill with the ON OFF switch then unplug the power cord at the wall outlet Wipe down the running belt deck motor cover and console casing with a damp cloth Never use solvents as they can ...

Page 23: ...the power cord at the wall outlet Wait 60 seconds Inspect all assembly bolts of the machine for proper tightness Remove the motor cover Wait until ALL display screens turn off Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated Failure to do so may result in premature failure of key electri cal components Wipe down the belt with a damp cloth Vacuu...

Page 24: ...ag pattern across the entire running deck surface Use 1 2 bottle of silicone lubricant Do not apply the silicone oil on top of the running belt Lay the running belt down and then tighten both rear roller bolts clockwise the same number of turns loosened 4 After you have applied lubricant plug in the power cord and insert the safety key Reset the Lube Belt message by first pressing and holding the ...

Page 25: ... turn at a time Belt is properly tensioned when the slipping sensation is gone 4 9 CENTERING THE RUNNING BELT If the running belt is too far to the right side Using the supplied Allen wrench and with the treadmill run ning at 1 mph turn the LEFT adjustment bolt counter clockwise a turn and wait for the belt to adjust it self Use the motor cover marking or part line as a reference for alignment Rep...

Page 26: ...26 CHAPTER 5 Troubleshooting 5 1 Electric Diagram Elite T5 T7 02 T9 02 MCB ...

Page 27: ...27 CHAPTER 5 Troubleshooting 5 1 Electric Diagram Elite T5 T7 02 T9 02 UCB ...

Page 28: ...ER 5 Troubleshooting CN1 Heart Rate CN6 L R Speaker CN2 LCD display connector CN7 Safety Key CN3 Left Right Quick Key CN8 Console Connector CN4 Polar Receiver connector CN9 Membrane Keypad Left CN5 Audio in USB CN10 Membrane Keypad Right WIFI WIFI module CN11 Fan ...

Page 29: ...TER 5 Troubleshooting CN1 Heart Rate CN6 L R Speaker CN2 LCD display connector CN7 Safety Key CN3 Left Right Quick Key CN8 Console Connector CN4 Polar Receiver connector CN9 Membrane Keypad Left CN5 Audio in USB CN10 Membrane Keypad Right WIFI WIFI module CN11 Fan ...

Page 30: ...Heart Rate CN6 L R Speaker CN2 LCD display connector CN7 Safety Key CN3 Left Right Quick Key CN8 Console Connector CN4 Polar Receiver connector CN9 Membrane Keypad Left CN5 Audio in USB CN10 Membrane Keypad Right WIFI WIFI module CN11 Fan CHAPTER 5 Troubleshooting ...

Page 31: ...31 5 3 MCB Instructions 5 3 1 Elite T5 MCB Instructions CHAPTER 5 Troubleshooting ...

Page 32: ...32 5 3 MCB Instructions 5 3 1 Elite T5 MCB Instructions CHAPTER 5 Troubleshooting ...

Page 33: ...33 5 3 MCB Instructions 5 3 2 Elite T7 02 T9 02 MCB Instructions CHAPTER 5 Troubleshooting ...

Page 34: ...ent that may cause a block in movement d Checking the console cable connection Also console cable continuity can be tested with Ohms on each wire of the cable e Test the drive motor 1 T5 T7 02 T9 02 series short test Disconnect power from the unit Remove the motor cover Remove the red and black motor wires from the MCB Using a jumper wire or metal paper clip Make the connection between the red and...

Page 35: ...lean and has a good connection but still will not operate replace the Speed sensor Replace the MCB as the last step if machine does still not run after to take above actions 5 6 Troubleshooting Incline Motor Issues SOLUTION a While using the machine press the INCLINE keys the console should beep and display incline change if no replace the key pad b Enter Engineering Mode and scroll to ENG 1 Hardw...

Page 36: ...eded c Rubbing grinding noise This sound is likely caused by the optic disk Check that the optic disk is tight on the motor and not rubbing the speed sensor d Banging or clunking sound slapping squeaking sound with each footstep The sound is likely due to the unit not being level Check that all levelers are touching the ground Move the treadmill to another flat surface This sound is from the runni...

Page 37: ...ain moderate pressure while holding onto the heart rate handlebars Constant movement and vibration due to constantly holding the heart rate handlebars while exercis ing If you are receiving erratic heart rate readouts try to only hold the grips long enough to monitor your heart rate When you are breathing heavily during a workout When your hands are constricted by wearing a ring When your hands ar...

Page 38: ...d insert to connector on UCB and repeat A step to check if keypad workable If yes The keypad on console is damaged If not UCB damaged Replace new UCB 2 Quick key keypad Fig3 2 1 Repeat 1 1 step 2 2 Open the quick key handle cover and try unplug the keypad ribbon wire from connector and re insert to the connector and repeat A step to check if keypad workable 2 3 Use a new keypad insert to connector...

Page 39: ...Via Fit equipment Date of Purchase 6 Has the Via Fit equipment ever successfully connected to the internet Yes or No For every support case always begin the support process with the following steps 1 Instruct the customer to cycle power on their Via Fit equipment 2 If possible restart their home WiFi router 3 Wait for the Via Fit equipment and the WiFi router to fully boot up ISSUE 1 Connect Issue...

Page 40: ...40 CHAPTER 5 Troubleshooting 1 2 Shows DHCP was unable to obtain an IP Address ...

Page 41: ...41 CHAPTER 5 Troubleshooting 1 3 Registered new xID but shows The xID or Passcode you entered is incorrect ...

Page 42: ...42 CHAPTER 5 Troubleshooting 1 4 Shows Unable to Connect to Via Fit at this time ...

Page 43: ...43 CHAPTER 5 Troubleshooting 1 5 Machine previously connected to Via Fit but now connection fails ...

Page 44: ...44 CHAPTER 5 Troubleshooting 2 Track Issues 2 1 Workouts from Via Fit equipment do not post to Via Fit Workout Tracking ...

Page 45: ...45 CHAPTER 5 Troubleshooting 3 Share Issues 3 1 Workouts from linked third party sites do not post to Via Fit Workout Tracking ...

Page 46: ...46 CHAPTER 5 Troubleshooting 3 2 Workouts from Via Fit equipment do not post to ...

Page 47: ...g2 3 Browse www google com or others website Fig3 If connection fail on item one It need change router and try again If connection fail item 2 3 It ISP problem Please contact local ISP internet service provider Fig 1 Fig 3 Fig 2 2 Issue Console WIFI test fail 2 1 Enter manager mode section 3 0 Page 14 enter Hardware Test function then enter WIFI Test 2 2 If WIFI Test Pass the screen is display WIF...

Page 48: ...onsole Replacement 1 Loosen the bolts on console masts three sets on each Fig1 2 Disconnect the console wire Fig2 3 Reverse steps to replace a new console set and assemble Fig1 Fig2 CHAPTER 6 Parts Replacement ...

Page 49: ...ent 1 Remove console set as section 6 1 2 Loosen 8 sets bolts on both console masts 3 Disconnect the console wire 4 Reverse steps to replace and assemble console mast Fig1 Fig2 Fig3 Fig1 Fig2 CHAPTER 6 Parts Replacement Fig3 Fig4 ...

Page 50: ...oosen four bolts and remove motor 6 Reverse steps to install motor 1 Install the motor bolts with 200kgf cm Fig2 2 align the drive belt with fixture the standard 1 5mm Fig3 2 when install drive belt start with belt on inside of front roller pulley Install belt on drive motor pulley Then rotating the front roller pulley while applying pressure on the drive belt continue to walk belt on until center...

Page 51: ...MCB Replacement 1 Turn off the power 2 Remove the motor cover as section 6 3 3 Disconnect the wires Fig1 4 Remove the two screws as Fig2 5 Reverse steps to install new MCB Fig1 CHAPTER 6 Parts Replacement Fig2 ...

Page 52: ...ight folded and locked position 2 Remove the motor cover as section 6 3 3 Use torque wrench to loose screw torque should be 200kgf cm Fig1 4 Loosen the bolt set Fig2 5 Remove the incline motor and replace with new Fig3 Fig1 Fig2 CHAPTER 6 Parts Replacement Fig3 ...

Page 53: ...e rear end caps Fig2 3 Each front end cap has four screws loosen them and remove the front end caps Fig2 4 Pull the side rail as the arrow orientation Fig3 5 Reverse steps to install new 6 T9 02 used aluminum side rail instead plastic Fig4 Fig4 Fig1 Fig2 Fig3 CHAPTER 6 Parts Replacement Fig4 ...

Page 54: ...isconnect wire 5 Remove the four fixed screws 6 Take 8 screws from the running deck Fig 3 6 Replace running belt 7 Reverse steps to install a new belt Notes 1 rear front roller running deck replacement can do the same as above 2 T7 02 T9 02 used silicon instead Wax treadmill deck 678x1370x20T Silicon Fig1 Fig2 Fig3 CHAPTER 6 Parts Replacement ...

Page 55: ...ount of space on either side of running belt and side rails If the belt touch one side turn the belt counter clockwise approximately one round on each side Manually center the belt by pushing the belt towards the center Tighten the bolts the same round as they were loosened Step3 While the treadmill runs at 3mph observe the belt position If it is moving to the right tighten the right bolt by turni...

Page 56: ...ir shock Replacement CHAPTER 6 Parts Replacement 1 To fold treadmill in upright folded and locked position 2 Disconnect bolts 3 Reverse steps to install a new air shock with bolts Fig1 Fig 2 Fig3 Fig1 Fig2 Fig3 ...

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