© 2014 Hopkins Medical Products
• Hopkins
®
Slim Scale Case
#685585
• Baby Scale Liners (Case of 500)
#577287
• SaniZide Plus Germicidal Wipes (Box of 50)
#694826BX
• SaniZide Plus 32oz Germicidal Spray Bottle
#694810
• Certified
Weight
Set
#685297
• Measure
Mat
Infantometer
#680210
• Flex
Temp
Thermometer
#579420
Accessory/Complementary Items
Troubleshooting
If your scale functions improperly, please refer to the chart below to troubleshoot
a solution. If your scale is still functioning incorrectly or if you have a problem not
listed below, please call customer service at
1-800-835-1995
, or email us at
.
13
SYMPTOM
POSSIBLE CAUSE
REMEDY
Scale does not turn on when
using batteries as the power
supply
Dead batteries
Change the batteries, or connect
the scale to the AC Adapter (if using
#688340)
Scale does not turn on when
using the AC Adapter as power
supply (for #688340)
Bad outlet
Use a different electrical outlet
Bad power supply
Replace adapter
Questionable weight or the
scale does not return to zero
An external object is
interfering with the scale
Remove any interfering objects from
the weighing tray
Display did not show all
zeros before weighing
Remove the infant, tare the scale,
and begin the weighing process
again
Scale is not placed on a
stable or level surface
Place the scale on a stable surface
and begin the weighing process
again
Scale is out of calibration
Check the scale with a known
weight value
The display shows "o_Ld"
The load on the scale
exceeds the capacity
Remove the excess weight and use
the scale according to its stated limit
The display shows "Err"
The RECALL key was
pressed with insufficient
weight on the scale
Only weigh more than 2lbs, 3oz
(1kg) with the scale
