Warranty Statement
UM17E User Manual, June 2010
31
Warranty Statement
Who is Covered?
This warranty covers the purchaser of this product only and is not transferable without our written
consent�
What Does This Warranty Cover and What is the Period of Coverage?
We warrant this product to be free from defects in material and workmanship, subject to the conditions
set forth below� The warranty on all industrial display products, KB-R2-EXT and KB-M2-EXT series
keyboards, and ENCL-TC1 series enclosures remains in force for a three year period beginning on the
date we invoice you� The warranty period on KB-PL1 keyboards is two years, and all other keyboards
carry a one year warranty� If HIS repairs or replaces a product under warranty, its warranty term is not
extended�
What Will We Do to Correct Problems and How Do You Get Service?
We will repair or replace (at our sole option) any part of the unit which proves to be defective�
Replacement parts may be new or refurbished and will meet the same specifications of the original
parts or unit� We will return the product to you by the shipping method we choose in the U�S�A� at our
expense� You must pay for shipments to locations outside of the U�S�A� In order to receive warranty
service you must get prior approval from HIS� To request warranty service, you can telephone us at
877-762-9790 (1-678-762-9790 outside the U�S�) or send an e-mail to
� If
we determine that warranty service is needed we will give you a Return Material Authorization (RMA)
number� This RMA number must be conspicuously marked on the outside of the shipping box� HIS
will not accept shipments not accompanied by an RMA number� You must ship or deliver the product
to HIS Freight prepaid�
What Does This Warranty Not Cover?
This warranty does not cover equipment which has been damaged due to misuse, abuse, or accident
such as: operating the equipment outside of published specifications; exposure to chemicals or gases
not covered by specified NEMA standards; displaying fixed images for long periods of time resulting
in afterimage effects; improper or unauthorized repair by anyone other than HIS or a service agency
authorized by HIS to perform such repairs; fire, flood, “acts of God”, or other contingencies beyond the
control of HIS�
HIS’ responsibility for malfunctions and defects in hardware is limited to repair and replacement as set
forth in this warranty statement� HIS shall not be liable for direct, indirect, incidental, consequential, or
other types of damages resulting from the use of any HIS product other than the liability stated above�
These warranties are in lieu of all other warranties express or implied, including, but not limited to, the
implied warranties of merchantability or fitness for a particular purpose� Some states do not allow the
exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential
damages so the above exclusions or limitations may not apply to you� You are cautioned that the
performance of this product can be affected by many factors, such as system configuration, software,
application, and operator control of the system� It is your responsibility to determine suitability of this
product for your purpose and application�