Troubleshooting
UM17E User Manual, June 2010
27
Touchscreen Troubleshooting
Applies to touchscreen monitors only� To be sure that you have the most current driver, please
check the following Internet address:
http://www�HopeIndustrial�com/Touchscreen_Drivers�htm
Symptom
Causes
Solutions
No response
when touching the
touchscreen
Touchscreen driver has not
been installed�
Download and install the latest driver
from the HIS website�
Touchscreen cable is not
plugged in correctly�
Make sure either the USB or Serial
cable is securely connected to the
monitor and PC� Do not connect
both�
If using a USB connection,
does the USB cable length
exceed 3 meters?
USB cables have a 3 meter limitation
and could cause no touch response
if this is exceeded�
If using a Serial connection,
is the Serial cable plugged
into the correct COM port?
Ensure that the Serial cable
is connected to the COM port
being used prior to installing the
touchscreen driver�
The cursor moves
but does not
follow my finger
when touching the
touchscreen
Touchscreen driver has not
been installed�
Download and install the latest driver
from the HIS website�
Touchscreen has not been
calibrated�
Activate the calibration utility� In
Windows systems, these settings
may be found at the following
location:
Control Panel > Elo Touchscreen >
"General" Tab
• Press the Align button�
• Touch all targets as the appear
to calibrate the touchscreen�
• Press the Green Check button
when verified�