13
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest
Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot)
by:
• checking the Yellow Pages under
“Vacuum Cleaners - Household”
OR-
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• calling
1-800-944-9200
for an
automated referral of authorized
service outlet locations (U.S. only)
OR-
• checking the Service section of
The Hoover Company on-line at
www.hoover.com
Do not
send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44720 Phone: 330-499-9499.
In Canada,
contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete
model number when request-
ing information or ordering parts. (The
model number appears on the back of
the handle.)
Lubrication
The motor is equipped with bearings that
contain sufficient lubrication for the life of
the motor. The addition of lubricant
could cause damage.
Therefore, do
not add lubricant to motor bearings.
The agitator is equipped with two ball
bearings that should be lubricated peri-
odically by a Hoover Factory Service
Center or an Authorized Hoover Warranty
Service Dealer (Depot).
Thermal protector
An internal thermal protector has been
designed into your cleaner to protect it
from overheating.
When the thermal protector activates,
the cleaner will stop running.
If this
happens, proceed as follows:
1. Turn the cleaner OFF and discon-
nect it from the electrical outlet.
Edge groomer
replacement
When to replace
The edge groomers, located on both
sides of the front of the cleaner, should
be replaced when they appear worn.
What to buy
When purchasing edge groomers, ask
for HOOVER
part No. 39511004.
Replacing edge groomers
Disconnect cleaner from electrical
outlet.
Warning - Brush roll can start sud-
denly. Unplug cleaner when it is
turned over.
Remove bottom plate as described in
Fig. 3-9.
Lift off both old edge groomers and slide
new edge groomers into position as
shown.
Reposition bottom plate and secure with
4 Phillips head screws (Fig. 3-14).
3-28
Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move carpet height control to a higher
setting
Problem: Cleaner won’t run
Problem: Cleaner / tools won’t pick up
Possible Cause
Possible Solution
• Broken or worn belt(s)
•
Replace belt(s)
• Brush roll worn
•
Replace brush roll
• Filter bag full
•
Change filter bag
• Incorrect carpet height setting
•
Move carpet height control to lower
setting
• Blockage in air flow passage
•
Clear blockage (see “Clearing block-
ages section)
Problem: Cleaner hard to push
Possible Cause
Possible Solution
• Flat belt broken or worn
•
Replace belt
• Self-propel button in OFF position
•
Slide button to ON
Possible Cause
Possible Solution
• Brush roll in OFF position
•
Move brush roll control to ON position
(carpet)
• Flat belt broken or worn
•
Replace belt
4. Trouble shooting
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall plug
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
•
Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
Problem: Cleaner won’t self-propel
Problem: Brush roll not turning
If a minor problem occurs, it usually can
be solved quite easily when the cause
is found by using the checklist below.
Continued
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative pro-
gressive performance of
Hoover
uprights only
and not for comparison
with any other brands. The majority of
this rating is based upon the American
Society for Testing and Materials (ASTM)
Carpet Cleaning Effectiveness Testing
(ASTM Test F608). Other performance
factors include Hose Power (ASTM Test
F558), Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning, Air
Filtration and Cleaning Width.
2. Check secondary and final filters for
dirt accumulation.
3. Refer to “Clearing blockages” sec-
tion.
4.
When cleaner is unplugged and
the motor cools for 30 minutes,
the
thermal protector automatically resets
and cleaning may continue.
If the thermal protector continues to acti-
vate after following the above steps,
your cleaner may need servicing (see
“Service” section).
