12
Service
To obtain approved Hoover® service
and genuine Hoover® parts, locate the
nearest Authorized Hoover® Warranty
Service Dealer (Depot) by:
• Checking the Yellow Pages under
“Vacuum
Cleaners”
or
“Household”.
• Visit our website at hoover.com
(U.S. Customers) or hoover.ca
(Canadian customers).
Follow the service center link to find
the service outlet nearest you.
• For an automated referral of
authorized service outlet locations
call 1-800-944-9200.
Do not send your vacuum to Hoover®,
Inc., Company in Glenwillow for
service. This will only result in delay.
If you need further assistance:
To speak with a customer service
representative call 1-800-944-9200;
Mon-Fri 8am-7pm EST. In Canada,
contact Hoover® Canada, Toronto:
755 Progress Ave., Scarborough, ON
M1H 2W7 OR Hoover® Canada,
Edmonton: 18129-111 Ave., Edmonton,
AB T5W 2P2, Phone: 1-800-944-9200,
Mon-Fri 8am-7pm EST.
Always identify your vacuum by the
complete model number when
requesting information or ordering
parts. (Label located on lower handle
of cleaner)
PLEASE DO NOT RETURN THIS
PRODUCT TO THE STORE.
Possible Cause
Possible Solution
• Belt broken or stretched
•
Replace agitator brushroll belt
as described in Figs. 3-10
through 3-17 in the Maintenance
section
4. If you have a
problem
Problem: Smoky
Possible Cause
Possible Solution
• Broken or worn belt
•
Replace belt
• Agitator brushroll worn
•
Replace agitator brushroll
• Dirt cup full
•
Empty dirt cup
• Blockage in air flow passages
•
Clear blockage
• Agitator brushroll is OFF
•
Step on pedal (Fig. 2-9) to turn
agitator brushroll ON
• Filters dirty
•
Clean filters (Figs. 3-4 through
3-9).
Problem: Cleaner hard to push
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall receptacle
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the checklist
below.
Problem: Cleaner won’t run
Problem: Cleaner/tools won’t pick up
Problem: Smoky/burning smell
detected
4-1
A
C
4-2
B
Checking airflow path through
hose inlet tube on back of clean-
er
5.
Turn cleaner OFF and unplug .
6. Check for blockage by twisting hose
end and removing from hose inlet tube
(C).
7. Check for blockage and remove.
8. Reconnect hose on back of cleaner,
twist to secure.
Checking airflow path
2. Plug cleaner in and turn ON. Check for
suction at end of hose (A). If there is
suc-
tion
,
continue with step 3.
3.
Turn cleaner OFF and unplug .
Check connection at hose tube (B);
remove any blockage.
Check allergen (pleated) filter
4. Remove and clean allergen filter (Fig.
3-4). Replace filter.
Checking agitator brushroll
Clearing blockages
Disconnect cleaner from electrical
outlet .
Low suction or pick up may be due to
a blockage in the system. Refer to the
following steps to check for blockages
continuing with each step until the
blockage is found:
1. Check fullness of dirt cup; empty if
needed.
Summary of Contents for UH20060
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