3
TROUBLE SHOOTING
Should you have a problem with the product, complete this simple user checklist before
calling your local Hoover service.
The steam stick will not switch on.
•
Check the unit is plugged in.
•
Check the power cord.
The steam stick is not producing steam.
•
There may be no water in the clean water tank.
• You may not have waited enough time after switching the cleaner on ( 20 seconds ).
•
Steam cleaner may not be reclined; it doesn’t produce steam in upright position.
The textile pad won’t pick up dirt.
•
The cleaning pad may already be saturated with dirt and needs to be washed.
Refer to the Maintenance section.
CLEANING FAQS
When is Steam Express ready?
Approximately 20 seconds after switch on.
Can I use Steam Express on all floor surfaces?
On all hard floors like marble, ceramic,
stone, linoleum, sealed hardwood floors and parquet.
Does Steam Express emit steam automatically? yes, Recline the cleaner by placing
a foot on the floor head then the steam will emit automatically.
Can I use it vertically?
No, Steam Express can be used only horizontally.
Can I put detergents or other chemicals inside the tank?
No, you would damage the product.
What if in the city where I live the water is very hard?
You can use filtered water.
How long will one tank of water last before needing to be refilled?
Approximately 20
minutes if you use steam continuously.
Is the mop washable?
Yes, it can be washed by hand or in the washing machine with a
mild detergent at max temperature 40°C. Do not use bleach or fabric softener.
How often should I replace the mop?
It depends on different factors above all how hard
the floor is. The best way to understand when to change the mop is when the mop is still
dirty after having washed it or if you notice that it doesn’t perform like before.
GB
IMPORTANT INFORMATION
Hoover spares and Consumables
Always replace parts with genuine Hoover spares. These are available from your local
Hoover dealer or direct from Hoover. When ordering parts always quote your model number.
Consumables
Textile Pad (x2): AC32 35601657
Hoover have a computerised nationwide service network of over 500 engineers who will
quickly respond to your call and guarantee your repair for 12 months.
Quality
Hoover’s factories have been independently assessed for quality. Our products are made
using a quality system which meets the requirements of ISO 9001.
Your Guarantee
The guarantee conditions for this appliance are as defined by our representative in the
country in which it is sold. Details regarding these conditions can be obtained from the
dealer from whom the appliance was purchased. The bill of sale or receipt must be
produced when making any claim under the terms of this guarantee.
Subject to change without notice.