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WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE.
Exclusive Hoover Platinum Collection™ Member Services Line 1.877.MYPLTNM (1.877.697.5866)
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER
®
Dealer or visit our website at www.hoover.com. Costs of any transportation to
and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER
®
Dealer or retailer.
Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom
of the cleaner.)
TROUBLESHOOTING
6. TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t
run.
Switch not “ON” at Hand Grip.
Turn switch “ON” at Hand Grip.
Power Cord not firmly plugged in.
Plug Power Cord in firmly.
No Voltage in wall plug.
Replace Fuse or reset Circuit Breaker in Home.
Motor Thermal Protector has tripped.
Switch off and unplug the vacuum cleaner. Leave for 30 min. before
plugging in and switching the cleaner back “ON”.
Needs Service.
See “Service” section in manual.
Low suction:
Canister / Power
Nozzle
Dirt Cup full or blocked.
Empty Dirt Cup and/or remove blockage.
Dirt Cup not installed properly.
Review Dirt Cup replacement section in manual.
Blockage in Nozzle Connector, Hose or Wands.
Remove blockage.
Filters dirty or clogged.
Clean or replace Filters.
Suction Control Valve is open.
Close Suction Control Valve on Hand Grip.
Needs Service.
See “Service” section in manual.
Power Nozzle
won’t run
Switch not “ON” at Hand Grip.
Turn switch “ON” at Hand Grip.
Brushroll reset has tripped.
Depress Reset Button located on top of Power Nozzle.
Floor selector pedal is on bare floor mode.
Switch to desired carpet setting.
Handle is not released and in stored upright position. Brushroll is
automatically shut off in the upright storage position.
Step on Wand Release Pedal to lower Handle and start Brushroll.
Needs Service.
See “Service” section in manual.
Power Nozzle
won’t pickup
Low cleaner suction.
See “Low suction” section above.
Blockage in the Nozzle or Nozzle Connector.
Remove blockage.
Brushroll not running.
See “Power Nozzle won’t run ” section above.
Brushroll bristles worn.
Replace Brushroll. See Brushroll replacement section in manual.
Needs Service.
See “Service” section in manual.
Brushroll reset
has been tripped
Possible jam in brushroll.
See “Vacuum Controls” section, number 7 on pg. 9.
