11
5. troublesHooting
ProbleM
Possible Cause
Possible solution
Cleaner won’t
run
1. Power cord not firmly plugged
into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped breaker.
2. Check fuse or breaker in home. Replace
fuse/reset breaker in home.
3. Needs service.
3. Take to service center. To find nearest
location, visit our website at www.hoover.com
or call 1-800-944-9200.
Cleaner won’t
pick-up or low
suction
1. Dirty Water Tank is not installed
correctly.
1. Review Placing Dirty Water Tank in base of
cleaner - Pg. 10.
2. Dirty Water Tank is full.
2. Empty Dirty Water Tank - Pg. 8.
3. Dirty water tank is clogged.
3. Clean Dirty Water Tank - Pg. 9.
4. Air path is clogged.
4. Unclog air path.
Water escap-
ing from
Cleaner
1. Dirty Water Tank is full.
1. Emptying Dirty Water Tank - Pg. 8.
2. Dirty Water tank is not installed
correctly.
2. Review Placing Dirty Water Tank in base of
cleaner - Pg. 7.
3. Clean Water Solution Tank not
installed properly.
3. Review Clean Water Solution Tank
Installation - Pg. 7.
Cleaner won’t
dispense
1. Clean water solution tank is
empty.
1. Fill cleaner solution tank.
2. Clean Water Solution Tank not
installed properly.
2. Review Clean Water Solution Tank
Installation - Pg. 7.
3. Needs service.
3. Take to service center. To find nearest
location, visit our website at www.hoover.com
or call 1-800-944-9200.
Motor noise
becomes
high-pitched
1. Dirty Water Tank is full.
1. Empty Dirty Water Tank - Pg. 8.
2. Dirty water tank is clogged.
2. Clean Dirty Water Tank - Pg. 9.
3. Air path is clogged.
3. Unclog air path.
4. The float in the Dirty Water Tank
has been activated.
4. Review Emptying & Cleaning the Dirty Water
Tank - Pg. 8.
Brushrolls are
not spinning
1. Belt needs to be changed.
1. Refer to how to change belt - Pg. 10.
2. Something is jammed in the
brushroll.
2. Remove jammed item from cleaner with unit
turned off and unplugged.
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
!
!
To reduce risk of personal injury - unplug cleaner before servicing.
To obtain approved Hoover
®
service and genuine Hoover
®
parts, locate the nearest Authorized Hoover
®
Warranty Service Dealer (Depot) by:
• Checking the Yellow Pages under “Vacuum Cleaners” or “Household”.
• Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers).
Follow the service center link to find the service outlet nearest you.
• For an automated referral of authorized service outlet locations call 1-800-944-9200.
Do not send your vacuum to Hoover
®
, Inc., Company in Glenwillow for service. This will only result in delay.
If you need further assistance:
To speak with a customer service representative call 1-800-944-9200; Mon-Fri 8am-7pm EST.
Always identify your vacuum by the complete model number when requesting information or ordering parts.
(The model number appears on the bottom of the vacuum.)
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
6. serviCe
