Honeywell HW-AV-LTE-M, Product Installation Document

Page: 8 / 9

8
Troubleshooting
Connection Troubles
Resolved Status Indication : The Communicator LED starts flashing. Continuous ON indicates a good
connection.
LED Status Possible Causes Corrective Actions
OFF

The communicator is not connected to the
panel.
Ensure that the wirings are as per the wiring
diagrams.

The panel is not supplying power.
Measure the AUX output of the panel.

The communicator device is damaged.
Replace with an undamaged communicator.
Flashing Slow

Trying to establish connection.

No cellular signal available.
Reposition the antenna.
Flashing every
5 seconds
Low signal connectivity Reposition the antenna.
LAN Network Troubles
Resolved Status Indication : The RJ45 connector’s flashing LED indicates data transfer. Continuous ON
indicates a good connection with the panel and router.
LED Status Possible Causes Corrective Actions
Yellow LED
OFF The LAN cable is not plugged into the
communicator.

Ensure that the wirings are as per the
wiring diagrams.

Measure the AUX output of the panel.

Replace with an undamaged
communicator.
Green LED
OFF

The router is not providing an IP via DHCP. Check your DHCP server settings, if DHCP is
in use.

There is no Internet access.
Use another device in the same network and
check your router settings.