9
PROBLEM
POSSIBLE CAUSE
SOLUTION
No power lights
• Unit not plugged in
• Unit is not turned on
• Plug unit in
• Turn unit on
Power is on and little or no mist is
produced
• No water in Tank
• Mineral deposits on Nebulizer
• Power setting may be too low
• Auto shut-off feature has been
engaged
• The demineralization cartridge
(sold separately) may be beyond
its service life
• Fill Water Tank
• Clean Nebulizer (Refer to
Cleaning Your Humidifier
section)
• Turn power up by turning knob
clockwise
• Reset the humidifier by turning
it off for a few seconds, then
turn back on
• Remove Cartridge; contact
Consumer Relations for
replacement
Unit is leaking
• Tank may be damaged
• Tank Cap is not tight
• Tank Cap Gasket may be
missing
• Unit may not be on a level
surface
• Check for cracks on tank and
contact Consumer Relations
to replace, if necessary.
• Tighten Tank Cap
• Check to see if Gasket is
attached to inside of Cap;
contact Consumer Relations
for replacement
• Be sure unit is level
Condensation forms around
humidifier or on windows
• Mist intensity is set too high
for room size or current
humidity level
• Decrease mist output to low
setting or open door to the room
White dust settling on surfaces in
room
• Mineral content in hard water
• Dilute tap water with distilled
water to minimize white dust
• Consider use of a PDC51V2 or
PDC51CV2 Demineralization
Cartridge; contact Consumer
Relations to purchase
NOTE:
Failure to keep this unit clean from mineral deposits normally contained in any water supply will affect the
efficiency of operation of this unit. Customer failure to follow these instructions may void the warranty.
TROUBLESHOOTING
