CUSTOMER INFORMATION
Learn about information specific to you as a Honda customer and how to get
help.
Frequently Asked Questions/Troubleshooting
Below are some frequently asked questions and troubleshooting items that you
may have about the vehicle.
Q: How do I set the vehicle clock?
A: For vehicles without navigation, see Setting the Clock. For vehicles with
navigation, the time is automatically set using GPS signals.
Q: Why doesn’t the vehicle start when I press the ENGINE START/STOP
button?
A: The brake pedal must be pressed to start the vehicle.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle’s exterior lights will automatically
turn on or off depending on the ambient lighting.
Q: Why won’t the driver’s door unlock when I grab the door handle, even
though the smart entry remote
*1
is within range?
A: If you pull the handle too quickly, the system may not have time to confirm
the door is unlocked. Wait to hear a beep to confirm the door is unlocked. If
you are wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is
asking for a code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle, then
press and hold the audio power button until the system reactivates.
Q: Is my phone compatible with
Bluetooth
®
features? How do I pair my phone?
A: U.S. customers can check phone compatibility and get more information by
visiting
handsfreelink.com
. Canada customers can phone (855)-490-7351 for
any HandsFreeLink
®
related inquiry. For pairing instructions, see Pairing a
Phone .
Q: Every time I press the Talk button, the system gives me voice prompts
*1
.
Can I turn these off?
A: You can press the Talk button a second time to interrupt the guidance. Or,
you can turn guidance on or off permanently via System settings. See Voice
Portal Commands.
*1 - If equipped
CUSTOMER INFORMATION
162 |
Q: The amber indicator with a tire and an exclamation mark is on. What do I
do?
A: Either your tire pressure is low or you recently filled a tire. See Tire
Pressure Monitoring System (TPMS).
Contact Us
Honda dealer personnel are trained professionals. They should be able to
answer all your questions. If you encounter a problem that your dealership does
not solve to your satisfaction, please discuss it with the dealership’s Service
Manager or General Manager. If you are dissatisfied with the decision made by
the dealership’s management, contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Twitter:@HondaCustSvc
Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON L6C 0H9
Tel: (888) 946-6329
E-mail: [email protected]
In Puerto Rico and the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please be provide the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone
number
• A detailed description of the
problem
• Name of the dealer who sold the
vehicle to you
Warranty Coverages
Below is a brief summary of the warranties covering your new vehicle.
New Vehicle Limited Warranty: Covers your new vehicle, except for the
emissions control system and accessories, against defects in materials and
workmanship.
CUSTOMER INFORMATION
| 163
