manualshive.com logo in svg

HOMEWIZARD HWEYE01x, User Manual, Page: 47 / 49

Share
Download
HOMEWIZARD HWEYE01x User Manual Download Page 47

www.homewizard.eu

   

                                                                                              HWEYE01x User Manual 

 

45 

4.1.9 I can

’t find multi-device settings and record icon 

Record and multi-device functionality are controlled by the ActiveX controller. 
These functions are not available in Firefox, Google Chrome and Safari.   

4.1.10 Camera cannot connect using wireless 

If your camera cannot connect wirelessly after you set the wireless settings, unplug / plug the 
power cable. (for more details: 

Wireless LAN settings 

in 

Quick Installation Guide

) 

Usually, camera can

’t connect wireless mainly because of incorrect settings. 

Verify that the SSID is correct; use the same encryption for router and camera. Share key should 
not contain special characters, only word and number will be better. Disable MAC address 
filtering. 

4.1.11 C

an’t see other cameras listed in multi-device when using remote 

access 

If you want to view all the cameras via the WAN,verify that each camera added in the 
multi-device settings can be accessed by using the DDNS name and port number. Use the 
DDNS domain name not the camera

’s LAN IP. (For more details see: How to add cameras in 

WAN) 

4.1.12  Only  see  black  screen  or  undefined  characters  when  using  remote 

login 

If you could access the login page remotely, this indicates that your DDNS settings are correct. If 
you are unable to see live video but only some undefined characters, this may be due to the 
internet speed issues or the camera using Wi-Fi. 
. 

4.2 Default Parameters 

Default network Parameters 

IP address: obtain dynamically   
Subnet mask: 255.255.255.0 
Gateway: obtain dynamically 
DHCP: Disabled 
DDNS: Disabled 

Username and password 

Default administrator username:

    admin

 

Default administrator password:    No password 
 

Summary of Contents for HWEYE01x

Page 1: ...User Manual Model HWEYE01x Indoor Pan Tilt Wireless IP Camera NIGHT VISION REMOTE PAN TILT ROTATE TWO WAY AUDIO ...

Page 2: ...ministrator 21 3 1 Alias Settings 21 3 2 Date Time Settings 22 3 3 User Settings 22 3 4 Multi Device Settings 23 3 5 Basic Network Settings 27 3 6 Wireless LAN Settings 29 3 7 ADSL Settings 29 3 8 UPnP Settings 30 3 9 DDNS Service Settings 30 3 10 Mail Service Settings 30 3 11 MSN Setting 31 3 12 FTP Service Settings 33 3 13 Alarm Service Settings 35 3 14 PTZ Settings 39 3 15 Upgrade Device Firmwa...

Page 3: ...www homewizard eu HWEYE01x User Manual 1 3 19 Log 41 3 20 Back 41 4 APPENDIX 42 4 1 Frequently Asked Questions 42 4 2 Default Parameters 45 4 3 Specifications 46 5 OBTAINING TECHNICAL SUPPORT 47 ...

Page 4: ...ng images is simplified by using the provided web interface across the network utilising either wired or wireless connectivity 1 1 Features Powerful high speed video protocol processor High Definition Color CMOS Sensor 300K Pixels IR night vision Range 8m Pan 300 degree tilt 120 degree Optimized MJPEG video compression for transmission Multi level users management and passwords definition Embedded...

Page 5: ...twork Cable 1 Mounting bracket 1 option NOTE Please Contact us immediately if any parts are found to be missing or damaged 1 3 Product views 1 3 1 Front View Figure 1 1 1 Speaker Built in speaker 2 LENS CMOS sensor with fixed focus lens 3 Infrared LED 11 IR LEDs 4 Microphone Built in microphone 5 WIFI Antenna Wireless Antenna 1 2 3 4 5 ...

Page 6: ...ody of the camera this is an important feature of your camera If your camera does not have labels as shown in Figure 1 3 it may be a clone one Cloned cameras can not use original firmware and are not eligible for warranty or technical services Figure 1 3 Reset button Press and hold down the RESET BUTTON for 15 seconds when released the IP camera will be reset back to factory default settings You m...

Page 7: ...www homewizard eu HWEYE01x User Manual 5 2 Double click IPCamSetup exe and install the software following the instructions Figure 1 4 3 Click Install to complete the software installation Figure 1 5 ...

Page 8: ...ead the following precautions carefully and make sure they are fully understood Use only the power adapter attached with the product Using unauthorized power adapters may cause damage to your IP Camera IP Camera terminal shall be installed in an indoor environment where the rain or snow could not pour it 1 4 2 Hardware preparation CAUTION Before installing and using the camera please read the foll...

Page 9: ...eras are found on the LAN After about 1 minute of searching the Result Field will show not found IP Server and the program shut off automatically 2 IP Cameras have been found within LAN All the found IP Cameras will be listed and the total number displayed in the result field as shown in Figure 2 1 3 IP Cameras installed within the LAN do not share the same subnet with the monitoring PC A prompt i...

Page 10: ...the list you can choose basic properties to check the device ID and determine the IP address allocated to each camera For example Device ID is 00606E8C5058 the same MAC ID label is found on the bottom back of the camera Each camera has its own MAC ID If the camera s IP is not found with the IP Camera Tool the router firewall may be blocking it Therefore you can add this MAC ID to your router and g...

Page 11: ...s from your locally attached PC DNS Server Fill in the DNS address It is recommended that you use the address from your locally attached PC which is normally your router s LAN IP Http Port The default port for HTTP is 80 Only change this if you understand the implications of doing so NOTE If the prompt Subnet doesn t match dbclick to change appears please enable DHCP and choose obtain IP from DHCP...

Page 12: ... please download the firmware again until the sizes are the same Your camera will not function correctly if a corrupt bin file is used Figure 2 6 Refresh Camera List Refresh camera list manually Flush Arp Buffer When both wired and wireless network interfaces of the camera have a fixed IP address You may encounter an issue with not being able to open the camera webpage Flushing the Arp buffer may ...

Page 13: ...7 Figure 2 8 The default user is admin with no password There are two modes to login If you use IE browser select activeX mode to login If you use Firefox or Google Chrome select Server Push Mode to login Figure 2 9 The interface supports ten languages ...

Page 14: ...utton Figure 2 10 The first time you login the UI You will receive an activeX prompt as in the picture above Figure 2 10 Right click on the active prompt and choose Run Add on Figure 2 11 Default user is admin No password If you use IE browser select this login If you use Firefox Google Chrome Safari select this login ...

Page 15: ...d eu HWEYE01x User Manual 13 Figure 2 11 Select Run on the next prompt Figure 2 12 which will return to the login screen Figure 2 12 Fill in the user name and select login again You will see a live video Figure 2 13 ...

Page 16: ...r antivirus software on your computer does not block the active download and installation If you are unable to run the ActiveX control try shutting down the firewall or antivirus program For Firefox Google Chrome Safari or other standard browsers Fill in the user name and choose the second login button You may be asked for the user name and password again before you login the User Interface After ...

Page 17: ...camera is connected properly the light of the device status will show green If the light show yellow check if the ActiveX is enabled or change another port number and try again Figure 2 16 If you want to view the device information choose For Administrator and then click Device info Figure 2 17 ...

Page 18: ...EYE01x User Manual 16 Figure 2 17 For Firefox Google Chrome and Safari When you login the UI you will see Device Status which is the same as Device Info in IE browser Figure 2 14 2 4 For Visitor For IE browser Figure 2 18 ...

Page 19: ...ra video will be disabled When you click this icon a still image will be available to save as a JPG When you click this icon the camera will begin continuous recording and store the avi file to the folder you configured Figure 3 3 Click again to stop Click the headphone icon and you will hear sound captured by the camera s built in microphone You may need to plug in earphones or enable the compute...

Page 20: ...Pls follow the steps below to create preset positions 1 Adjust the shooting area to a desired position 2 Click set 1 to define your home position 3 To add additional preset positions pls repeat step1 2 When the camera rotates to other position only choose the preset num you have set and click go the camera will go to the desired position If you want to delete one position only reset the position n...

Page 21: ... will hear sound from the IPCAM built in microphone Closeaudio Click Close audio to turn off audio NOTE You must have installed VLC before using this function If you have not download and install the plugin from http www videolan org Figure 2 20b and install it Figure 2 20b During the installation you must select Mozilla plugin as in Figure 2 20c ...

Page 22: ...01x User Manual 20 Figure 2 20c 2 6 For Administrator For IE browser Click For Administrator You will see the Device Status It contains the device ID firmware version of the camera and other status s of the camera Figure 2 21 ...

Page 23: ...ame information as IE Multi Device Settings Since this function is controlled by ActiveX it is not available in Firefox or Google Chrome Back In Firefox or Google browser you must click Live Video or Device Status to go back NOTE Record and multi device function are controlled by ActiveX controller therefore Firefox or Google Chrome will not allow these functions 3 How to configure settings in For...

Page 24: ...Figure 3 1a or Sync with PC Time Figure 3 2b If your country implements the Daylight Saving Time that option can also be selected Figure 3 2c Figure 3 2a Figure 3 2b Figure 3 2c 3 3 User Settings Here you can create users and set permission levels visitor operator or administrator Click Submit to save these settings The camera will reboot ...

Page 25: ... higher than Windows XP 2000 For set record path function user should add the Device IP address to the Internet Explorer s Trusted sites first The step is IE browser Tool Internet Proper Security Trusted sites Sites Add 3 4 Multi Device Settings The firmware within the camera can support a maximum of 9 devices monitoring all at the same time 3 4 1 Add cameras in LAN In Multi Device Settings page y...

Page 26: ...www homewizard eu HWEYE01x User Manual 24 Figure 3 4 Figure 3 5 Choose For Visitor and then click the four windows option You will see all four cameras you added ...

Page 27: ...view all cameras via the internet remote computer you will need to add them using DDNS domain name Firstly make sure all of the cameras you added can be accessed through the internet Read How to configure DDNS settings in Quick Installation Guide Login to the first camera using a DDNS domain name and port ...

Page 28: ...ort number for each camera Click Multi Device Settings Choose The 2nd Device Fill in the 2nd camera s name DDNS domain name port number Enter user name and password and then choose Add Figure 3 9 NOTE Here the Host must be entered as the second camera s DDNS domain name not its LAN IP Figure 3 9 Add the other cameras in the same way Click Submit to save ...

Page 29: ... through the internet When you are away from home you can use the first camera s DDNS domain name and port to view all the cameras via internet Figure 3 11 3 5 Basic Network Settings If you want to set a static IP for the camera select Basic Network Settings Keep the camera in the same subnet of your router or computer ...

Page 30: ...gure 2 5 It is recommended that you use the subnet mask gateway and DNS server from your locally attached PC If you don t know the subnet mask gateway and DNS server you can check your computer s local area connection as follows Control Panel Network Connections Local Area Connections Choose Support Details Figure 3 13 ...

Page 31: ...he same settings as the Default Gateway 3 6 Wireless LAN Settings Please view How to set Wireless LAN Settings in Quick Installation Guide 3 7 ADSL Settings Figure 3 15 When connected to the Internet through ADSL directly you can enter the ADSL username and password obtained from your ISP Figure 3 16 ...

Page 32: ...metimes may error We recommend you configure port forwarding manually on your router 3 9 DDNS Service Settings Please view the information in Quick Installation Guide about How to set DDNS Service Settings 3 10 Mail Service Settings If you want the camera to send emails when motion has been detected Mail Service Settings will need to be configured Figure 3 18 Make sure your mailbox for sender supp...

Page 33: ...ater 3 Server Error 4 Incorrect user or password 5 The sender is denied by the server Maybe the server need to authenticate the user please check it and try again 6 The receiver is denied by the server Maybe because of the anti spam privacy of the server 7 The message is denied by the server Maybe because of the anti spam privacy of the server 8 The server does not support the authentication mode ...

Page 34: ...e correct Figure 3 20b The one who in MSN Friends list login MSN and then he can chat with camera For example sanshao18 look Figure 3 20a it is contained in the MSN Friends List login MSN double click the icon of sanshao27 it is the MSN ID you applied for camera Figure3 20a he or she can chat with IPCAM Figure 3 21 ...

Page 35: ... the camera and get the access address and then login to the camera Note When you login to the camera using the IP Camera Tool you can t login to the camera using the MSN ID of camera at the same time 3 12 FTP Service Settings If you want to upload images to your FTP server you can set FTP Service Settings Figure 3 22 ...

Page 36: ...standard POST mode and passive PASV mode Upload Image Now This option will upload images continuously when you enable the checkbox Enable Set Filename When you enable this option the uploaded image will be named according to the filename you enter The next image will overwrite the filename of the previous image Hence there will only be one image the last uploaded Filename See the above option Note...

Page 37: ...is authorized If an error occurs check the parameters you entered are correct The filename format of the image is similar to 00606E8C1930 sarah _0_20100728114350_25 jpg Check if your FTP server supports this file name format 3 13 Alarm Service Settings If you enable Motion Detect Armed it will send email alerts and upload images when motion has been detected Figure 3 25 Figure 3 26 If motion is de...

Page 38: ...ows Figure 3 28 If you want to specify when the camera sends mails in a specific time when motion is detected you can choose Scheduler and set the time range for motion alarm Figure 3 30 5 Upload images via FTP server when motion trigger To upload images to an FTP server when motion is detected you must set FTP Service Settings first and then set motion alarm as pictured below Figure 3 29 Figure 3...

Page 39: ... to alarm during set times select Scheduler and set time range If you want to select one serial area you can click any number between 00 and 23 on the first row the corresponding column will be selected and it will turn blue For example click the number 06 on the first row you can see the column turn blue That means the camera will alarm when motion is detected between 6 and 7 o clock every day Cl...

Page 40: ...nge It will turn blue If you want to delete it just click the left button and it will turn grey Figure 3 32 If you want the camera alarm most of the time you can select Set All first and then click left button on the box you don t want the camera to alarm even when the motion is detected The box will turn grey Click Submit to take effect ...

Page 41: ...ontal Set the round between 1 and 10 then click Submit Back to For Operator Click the Horizon patrol button the camera will patrol the rounds horizontally you set and then stop if you don t click Stop horizon patrol button For example you set 4 for the patrol rounds Click submit and back to For Operator Click the Horizon patrol button and do not click the Stop horizon patrol button the camera will...

Page 42: ...a please upgrade system firmware first and then upgrade the Web UI Figure 3 35 Click Browse choose the correct bin file and then click Submit to upgrade Don t shut down the power during upgrade until the IP camera tool finds the camera again 3 16 Backup Restore Settings Click Submit to save all the parameters you have set These parameters will be stored in a bin file for future use The bin file ca...

Page 43: ... 3 18 Reboot Device Click Reboot Device to reboot the camera This is similar to unplugging the power to the camera 3 19 Log The log record shows who accessed the camera and when Figure 3 38 Figure 3 38 3 20 Back This will take you back to the video window ...

Page 44: ... IP from DHCP server Figure 2 4 If this error still exists after obtaining an IP from the DHCP server check the local area connection of your computer and verify the subnet and gateway of the camera which should be the same subnet of your computer Figure 2 5 4 1 3 No Pictures Problems Video streaming is managed by the ActiveX controller If the ActiveX controller isn t installed correctly you will ...

Page 45: ...video There is a yellow light in the device status Not green Pls select another port number Don t use port 80 use port 85 8005 etc Figure 4 2 NOTE Make sure that your firewall or anti virus software does not block the camera or ActiveX If you cannot see live video try shutting down the firewall or anti virus software and try again Change another port number ...

Page 46: ...tware 4 1 6 UPnP always failed UPnP only contains port forwarding in our recent software Sometimes it may be fail to do port forwarding automatically because of the firewall or anti virus software It may also be due to the router s security settings We recommend manually configuring port forwarding the camera can be viewed on the internet 4 1 7 Couldn t find the shortcut on the desktop after insta...

Page 47: ...filtering 4 1 11 Can t see other cameras listed in multi device when using remote access If you want to view all the cameras via the WAN verify that each camera added in the multi device settings can be accessed by using the DDNS name and port number Use the DDNS domain name not the camera s LAN IP For more details see How to add cameras in WAN 4 1 12 Only see black screen or undefined characters ...

Page 48: ...pported Protocol HTTP FTP TCP IP UDP SMTP DHCP PPPoE DDNS UPnP GP RS Wireless Standard IEEE 802 11b g n Data Rate 802 11b 11Mbps Max 802 11g 54Mbps Max 802 11n 150Mbps Max Wireless Security WEP WPA WPA2 Encryption Infrared Light 11 IR LEDs Night visibility up to 8 meters Dimension 117 L x114 W x129mm H Gross Weight 785g Net Weight 323g Power Power Supply DC 5V 2 0A EU US AU adapter or other types ...

Page 49: ...enjoyable and easy to use you may experience some issues or have questions that this User Guide has not answered If you have any problem with your HomeWizard IP camera please first contact your HomeWizard reseller for solving the problems If our reseller cannot provide service please contact our service department support homewizard eu ...

Reviews:

No comments