Homa CTP 50, Original Instruction Manual, Page: 26 / 72

26 | ENGLISH
1.5. Warranty
Costs for removal and installation of the complained prod-
uct at the installation place, costs for the ride of the mech-
anicians to the location and from the installation place
and costs for transport are not components of our war-
ranty. Hereby arose costs, especially costs for checking
and transport are bearing by the sender or operator of the
pump. This is also valid for an asserted warranty claim if
a check results that the unit works faultless and is free of
defects. All products have a high quality standard. Each
product is defeated by a strict technical end control before
delivery. A warranty repair achieved by us does not extend
the warranty period. Replaced spare parts give no reasons
for a new warranty period. Extensive claims are excluded,
especially such as diminution, change or compensation
also for any kind of follow up damages.
In order to ensure that your guarantee claim is processed
as efficiently as possible, please contact us or the appro-
priate sales representative. Once your claim for a return
has been agreed, you will receive a return certificate.
Please then send the rejected product, carriage prepaid,
to the factory together with the return certificate, proof
of purchase and an indication of the damage. Claims
made on grounds of damage caused in transit must be
established and confirmed on delivery of the product by
the express company, the railway company or the postal
service.
1.5.1. General information
This chapter contains the general information on the war-
ranty. Contractual agreements have the highest priority
and are not superseded by the information in this chapter!
The manufacturer is obliged to correct any defects found
in the products it sells, provided that the following require-
ments have been fulfilled:
• The defects are caused by the materials used or the
way the product was manufactured or designed.
• The defects were reported in writing to the manufac-
turer within the agreed warranty period.
• The product was used only as prescribed.
• All safety and control devices were connected and
inspected by authorized personnel.
If no other provisions have been made, the warranty pe-
riod applies to the first 12 months after initial start-up
or to a max. of 24 months after the delivery date. Other
agreements must be made in writing in the order confir-
mation. These agreements will remain valid at least until
the agreed warranty period of the product has expired.
1.5.2. Spare parts, add-ons and conversions
Only original spare parts as supplied by the manufactur-
er may be used for repairs, replacements, add-ons and
conversions. Only these parts guarantee a long working
life and the highest level of safety. These parts have been
specially designed for our products. Self-made add-ons
and conversions or the use of non-original spare parts can
seriously damage the product and/or injure personnel.
1.5.3. Maintenance
The prescribed maintenance and inspection work should
be carried out regularly. This work may only be carried out
by qualified, trained and authorized personnel. The mainte-
nance and inspection log supplied must be properly updat-
ed. This enables you to monitor the status of inspections
and maintenance work. Quick repairs not listed in this op-
eration and maintenance manual and all types of repair
work may only be performed by the manufacturer and its
authorized service centres.
1.5.4. Damage to the product
Damage as well as malfunctions that endanger safety
must be eliminated immediately by authorized personnel.
The product should only be operated if it is in proper work-
ing order. During the agreed warranty period, the product
may only be repaired by the manufacturer or an authorized
service workshop! The manufacturer reserves the right to
recall the damaged product to the factory for inspection!
1.5.5. Exclusion from liability
No liability will be assumed for product damage if one or
more of the following points apply:
• Incorrect design on our part due to faulty and/or incor-
rect information provided by the operator or customer
• Non-compliance with the safety instructions, the reg-
ulations and the requirements set forth by German
law and this operating and maintenance manual
• Incorrect storage and transport
• Improper assembly/dismantling
• Improper maintenance
• Unqualified repairs
• Faulty construction site and/or construction work
• Chemical, electrochemical and electrical influences
• Wear
In case of a power failure or another technical failure, by
which a proper operation of the pump is no longer guar-
anteed, it is essential to take care that damages by an
overflow of the pump sump are prevented securely, for
example, by installing a mains-independent alarm or other
appropriate protective measures.
This means the manufacturer’s liability excludes all liability
for personal, material or financial injury.
1.5.6. Manufacturer’s address
HOMA Pumpenfabrik GmbH
Industriestrasse 1
D-53819 Neunkirchen-Seelscheid
Phone: +49 2247 / 7020
Fax: +49 2247 / 70244
Email: info@homa-pumpen.de
Homepage: www.homapumpen.de