Problem solving
PROBLEM
POSSIBLE PROBLEM
POSSIBLE SOLUTION
The light is on
but the
appliance is not
steaming
1. The water tank is
empty.
1. Fill the supplied measuring jug with water and
follow instructions on page 8 of the instruction
manual provided.
2. The steam mop is
upright.
2. This product features automatic cut-off in the
upright position. Tilt the steam mop backwards
like a vacuum cleaner to start steaming.
There is a
strange smell
coming from
the appliance
1. First time using
product.
1. If this is the first time you are using the mop,
continue using the product. The smell may be due to
new parts being heated up for the first time.
2. The product may be
faulty.
2. Discontinue use if problem persists and contact
customer services.
16
The mop is not
picking up dirt
but the unit is
steaming
1. The mop pad is
not attached to the
steam mop.
1. Attach the mop pad to the steam head as per
page 9 of the instruction manual provided.
2. The mop pad is
saturated with dirt.
2. Wash the microfibre mop pad following
guidelines on page 14 of the instruction manual
provided.
Parts have
broken/need
replacing
1. Either the water
tank cap, mop pad,
carpet glider,
measuring jug,
funnel or handle
have broken or been
lost.
1. Call customer services or visit the website
detailed at the bottom of this page.
2. None of the above
have broken but
another part has.
2. Discontinue use and contact customer services
using the details on the bottom of this page.
I have lost the
instruction
manual
provided
1. The instruction
manual has been
lost or misplaced.
1. It is important to have a copy of the instruction
manual. Visit www.productcareuk.com or contact
customer services using the details provided on
the bottom of this page.
