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3.6 Service and repairs
Service and repairs on the
SWINGBO VTi-XL
wheelchair may only be carried out by your
specialist dealer. In case of problems, contact your responsible specialist dealer. In case of
repairs, you will only receive original spare parts there.
Spare parts and replacement units are available during the entire service life of the pro
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duct, but only for a maximum of 2 years after the sale of the last product in this series.
The wheelchair is custom made for the first time user. Therefore, no replacement wheel
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chair is available in the initial configuration. In order to ensure a correct spare parts delive
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ry the serial no. of your wheelchair is required.
We are happy to help you find a dealer near you.
You can reach us at: [email protected]
3.7 Packing and shipping instructions
If
SWINGBO VTi-XL
has to be sent back to the manufacturer for repair or exchange the
product must be thoroughly cleaned/disinfected beforehand and put in a hygienically safe
condition.
Packaging is done by wrapping the product in a clean film, ideally with air cushions and
the subsequent use of a sufficiently large cardboard box, so that no transport damage can
occur.
