7051 Village Park Drive, Suite 100
Buena Park, CA 90621
Warranty Service
Technical Support can replace or repair a defective product when the original purchase is within the warranty
period defined in the sales contract. Check your contract for more information, or contact your sales
representative about your specific warranty period.
Advanced Replacements
Products that fail to operate in the field can be replaced quickly using the advanced replacement process. The
advanced replacement process is available to all contractors who maintain an acceptable line of credit.
Initiate the advanced replacement process by requesting an RMA number from a Tech Support representative.
Advanced replacements can be shipped to your location when the product is covered under warranty and when
a replacement product is in stock.
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Advanced replacements can be expedited at the request of the contractor. Shipping costs associated with this
process are the responsibility of the contractor.
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Products returned using the advanced replacement process must be received within 30 days of the RMA issue date.
Hochiki America Corporation
16 Channel IO Panel Module (S772) Information Guide
Version 1.00 | March 2021 | MAN-1420HA
Page 6
Introduction
