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3.
Screen become white suddenly
Please turn off the device and restart again.
4.
Screen become black suddenly
Please charge the battery for at least an hour, then restart the device.
5.
Screen keep sleeping, no display while doorbell is pressed.
Step 1: Ensure device is turned on;
Step 2: Ensure the ribbon cable is connected to display tightly;
Step 3: Reconnect the ribbon cable. Check the "Step-by-Step Tutorials" in
page 6 for detailed instructions;
Step 4: Check if the ribbon cable is damaged.
6.
Chromatic aberration on the display (Issues with the colour tone)
Please examine is the cable between camera and LCD screen properly
connected.
7.
No sound when I pressed the doorbell
Step 1: Please examine is the cable between camera and LCD screen
properly connected;
Step 2: Please try to remove and add the device again.
8.
No voice in speak function
Step 1: Turn on microphone and app background refresh permissions on
phone settings, then refresh your APP;
Step 2: Check if the ribbon cable is damaged or plugged incorrectly.
9.
How many devices can view the security footage at the same time?
Each account can be logged in on multiple mobile devices and paired with
multiple security cameras. Each security camera can only be paired with
one account.
10.
It shows device offline on the mobile application
Step 1: Click on device page and scroll down to refresh;
Step 2: Log out of your current account and login again;
Step 3: Check if the mobile Wi-Fi network connection is normal and is the
Wi-Fi signal is strong on the device; The security camera should not
be too far away from the router. If it is, please adjust the router
position;
Step 4: Check if any anti-virus software has blocked the app;
Step 5: Check if the security camera is on the most update version;
Step 6: Check if there are multiple routers in the home using the same
