30
FAQ
1.
How to reset and add device?
Step 1: Remove device in the
“
HKBN Home
”
App;
Step 2:
Tap “Devices” on the bottom menu
; then t
ap “Add Device” button
OR “+” icon at top right corner if you already have paired
device;
Step 3: Select the category from the left menu and tap the device icon. Tap
“Smart Peephole DoorCam” from left menu “Smart Camera”
;
Step 4: Hold the preview button on the LCD display for 5 seconds to enable
QR code scanning mode;
Step 5: Enter and check your Wi-Fi SSID and password (Please make sure
that your device and mobile are connected with 2.4GHz but not
5GHz Wi-Fi network. If you have 2.4GHz and 5GH Wi-Fi channel and
they are using same SSID, we suggest to edit it to different name
before pairing. If you insist to use the same SSID on two channels,
please turn off the 5GHz channel first before pairing.)Step 6: Follow
the instructions shown on screen. To scan the QR code by peephole
camera and keep it 15cm to 20cm away from the mobile phone;
Step 7: Scan the QR code by facing it to the peephole camera, you should
then hear a “Beep” sound from the device. Click “I heard a prompt”
if you heard it; The App will connect with your peephole camera,
please allow few minutes for it to pair.
2.
Failed to add or connect device
Please check below situations which will make you fail to add and
connect device:
1.
Please check if the router user name has characters that are not
alphanumerical (such as Chinese characters);
2.
Confirm that the router is 2.4G as the device currently does not support
5G;
3.
Verify that the router's account and password are correct;
4.
Confirm that the Wi-Fi network is running smoothly, the distance
between device and the Wi-Fi router should not exceed 10 meters;
5.
Router encryption must be WPA-PSK/WPA2-PSK, with a minimum of 8
characters password;
6.
Router password must not contain Chinese characters or use encryptions
other than WPA-PSK/ WPA2-PSK.
