The inserted disc is
not recognized.
Incorrect disc format.
Use a disc with a suitable disc format.
Disc is scratched or broken.
Use another disc.
Disc is not inserted properly.
Take out the disc from the disc
compartment and insert the disc again.
The lens may be dirty.
Open the disc compartment and clean the
lens with a professional lens brush or wipe.
Jumping of tracks
during playback.
Inserted disc is dirty or
scratched.
Clean the disc with a soft cloth or insert
another disc.
6. Frequently Asked Questions
Problem
Possible Cause
Solution
The product does
not switch on.
The power/data cable is not
connected properly.
Check if the power/data cable is properly
connected to 2 USB-A ports and the main
unit.
No sound.
Volume is set too low.
Increase the volume level.
No video.
The USB-A power/data cable
is not installed correctly.
Re-install the USB-A power/data cable.
Bad audio quality.
Inserted disc is dirty or
scratched.
Clean the disc with a soft cloth or insert
another disc.
The USB-A power/data cable
is not connected properly.
Check the USB-A power/data cable
connections.
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