Troubleshooting
Problem
Possible Solutions
Google assistant can't be
played.
• You can try to log in Google account.
• If you receive "I don't understand" of the voice recognition, please change
account or log out the account.
• After logging in to the Google account, the recognition language may be
different. You need to log in to the Google account on the web page to set
the voice language.
• For more information about Google Assistant, please refer to
Function > Using Voice Control > Google Assistant
Other Issues
Use these steps to resolve other issues that may occur.
Problem
Possible Solutions
The TV is hot.
• Watching TV for an extended period of time causes the panel to generate
heat. The heat from the panel is dissipated through internal vents running
along the top of the TV.
• After extended use, you may feel hot when touching it. This heat, however,
is not a defect and does not affect the TV's functionality.
The TV smells of plastic.
• This smell is normal and will dissipate over time.
The plastic cabinet makes a
"clicking" type of sound.
• The "clicking" sound can be caused when the temperature of the TV
changes. This change causes the TV cabinet to expand or contract, which
makes the sound. This is normal and the TV is OK.
When I turn on my TV, there
is a delay for a few seconds
before the picture appears.
Is this normal?
• Yes, this is normal. The TV is initializing and searching for previous setting
information.
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