Hisense 43A6GV User Manual Download Page 65

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Troubleshooting

Problem

Possible Solutions

When I turn on my TV, there

is a delay for a few seconds

before the picture appears.

Is this normal?

• Yes, this is normal. The TV is initialising and searching for the previous

setting information.

Summary of Contents for 43A6GV

Page 1: ...USER MANUAL Before using the TV please read this manual thoroughly and retain it for future reference ENGLISH FRANÇAIS ESPAÑOL RSAG2 025 8188SS ...

Page 2: ...USER MANUAL Before using the TV please read this manual thoroughly and retain it for future reference ENGLISH ...

Page 3: ...rt App 17 Enjoy the Internet 18 Set Usage Mode 19 Using the Mobile App 19 Connecting to External Devices Remote Accessories 21 Connecting Bluetooth Devices 22 Connecting a Set Top Box 24 Connecting a Blu ray or DVD Player 24 Sharing your Smart Phone Computer Screen on the TV 24 Using AirPlay and HomeKit 25 Connecting USB Devices 26 Connecting Headphones 27 Connecting Audio Visual AV Devices 27 Con...

Page 4: ...45 SoundBar Settings 47 Accessibility Features Accessibility Settings 49 Troubleshooting FAQ 51 TV Status Diagnosis 58 Picture Issues 58 Sound Issues 59 Network Issues 60 Channel and Broadcast Issues 60 External Device Connection Issues 61 HDMI CEC Issues 61 Application Issues 61 Media Files 62 Voice Service Issues 62 Other Issues 62 2 ...

Page 5: ...h your Smart Phone to open the E Manual on your device Try Now button Select Try Now and it will guide you to the corresponding TV menu for trying the function Home Screen All TV functions can be accessed from the Home screen Display the Home Screen Press button on your remote to enter the Home screen To exit the Home screen press button on your remote or use the navigation buttons to move the cur...

Page 6: ...enefits of Smart TV Using a VIDAA Account in this manual Voice Quick access to Voice Service For more information please refer to Benefits of Smart TV Voice Service Setup in this manual Time You can always view the current time at the top of the Home screen Network Connect your TV to the Internet through a wireless connection or an Ethernet cable and the corresponding icon will appear Connect to t...

Page 7: ...work Issues on page 60 My TV cannot connect to the network on page 53 Connect to a Wireless Network To connect to an available wireless network make sure that you turn on your wireless router and have the wireless router s SSID and password before attempting to connect To get access to the Internet using a wireless connection Settings Network Network Configuration Set the TV network by selecting N...

Page 8: ...e information please refer to Benefits of Smart TV Content Sharing in this manual Sharing your Smart Phone Computer Screen on the TV To mirror your mobile device or computer screen to the TV For more information please refer to Connecting to External Devices Sharing your Smart Phone Computer Screen on the TV in this manual Prepare Live TV Connect antenna cable to the TV Note TV jacks may vary and ...

Page 9: ...s to edit the name of input sources Note Some input sources cannot be renamed Using the TV Voice Service Select Voice Service on the TV To access the Voice Service and select a voice assistant press button on your remote and select Voice icon in the navigation bar or press button on your remote or press button to select Settings icon and select System Voice Service Use the remote microphone You ca...

Page 10: ...cture Adjust picture mode picture size and other advanced picture settings For more information please refer to Picture and Sound Picture in this manual Sound Adjust sound mode and other advanced sound settings For more information please refer to Picture and Sound Sound in this manual Keep the TV updated Set your TV to receive the latest firmware For more information please refer to Settings Over...

Page 11: ...omatic Scan you can press Settings Channels Tuner mode to select Antenna or Cable Manual Scan Manually scan for channels Settings Channel Add A Channel Enter a cable 1 35 or broadcast 2 69 channel number to manually add it to Channel List Live Menu You can obtain quick access to the channel list favorite channel list or use relevant features with ease when watching TV programmes Display Channel Li...

Page 12: ...ls that have been watched for a period of time Note The sub menu options may vary depending on models countries regions Display Favorite Channel List In Live TV press to select Favortie and press button to display the favorite list Note These steps should be operated under TV inputs Related information Edit Favourite Channel List on page 11 10 ...

Page 13: ...nel list 2 Press button select the channel s you want to add to the favorite list by pressing button 3 Press button to select Add to home 4 Press button to confirm 5 Then the channel will appear on home page Edit Favorite Channel List Before you can edit the favorite list Channel Scan must be completed first Add a channel to a favorite list You can add channels from various reception types to the ...

Page 14: ... Press select the channel s you want to delete to the favorite list by pressing button 3 Press button to select Delete Fav Channel 4 Press button to confirm 5 Then the channel you select will disappear on the FAV list Note These steps should be operated under TV inputs Before you edit the favorite lists complete channel scan first Related information Channel Scan on page 9 12 ...

Page 15: ...nt icon in the top navigation bar on the Home screen 2 Select Create an Account on screen 3 Enter your first name last name E mail address and password First Name and Last Name are optional 4 Select Create an Account Voice Service Setup Set up voice assistant to control your TV just by your voice Note Voice Service feature may not be applicable in some models countries regions To use this function...

Page 16: ...r inputs adjust volume and more Before setting up the Google Smart Home Service connect your TV to the network and sign into your VIDAA Account at VIDAA Account More information about how to sign into the VIDAA Account please refer to Benefits of Smart TV Using a VIDAA Account in this manual STEP 1 Set up Google Smart Home Service on TV 1 Press button on your remote to select Settings icon and sel...

Page 17: ...n TV models countries regions For remote without the Microphone button download and install the app on your mobile device at Settings Support Mobile App Installation Press the Microphone icon in the app to interact with your TV Related information Connect to a Wired Ethernet Network on page 4 Connect to a Wireless Network on page 5 Using the Mobile App on page 19 Voice Service Other Issues If you ...

Page 18: ...nd Android iOS PC device to the same network 2 Turn on Content Sharing at Settings System Application Manager Content Sharing 3 Make sure your media content in your Android iOS PC device are visible through the local network 4 On your TV select a device with media content at Input or My Apps Media The media content list in your Android iOS PC device appears 5 Select a media content item from the l...

Page 19: ...ion Note Some Apps may not be moved Remove an App You can only delete apps that you have installed to the TV Factory installed apps cannot be deleted 1 In My Apps select the app you want to remove then press button to select Remove 2 Select OK The selected app is deleted Using the Art App My Apps ART Numerous artworks created by global artists presented for you to browse or set as a screensaver Br...

Page 20: ...sit 2 Visit Search 3 Back Forward switch among webpages 4 Add the website you are viewing to Bookmarks 5 Back to the Homepage 6 Reload the website 7 Zoom 8 Add to Shortcuts on the Home screen 9 Add remove webpages 10 Manage websites in Bookmarks 11 Add websites to Bookmarks Note The image is only for reference and may differ from the actual product Some contents in the Browser may not be played pr...

Page 21: ...Store Mode could increase energy consumption How to exit Store Mode varies depending on models countries regions Using the Mobile App Press button to select Settings icon and select Support Mobile App Installation Scan the Mobile App Installation QR code on screen to install the app on your mobile device It is a convenient and easy way to control your TV This app is available on both Android and i...

Page 22: ...Benefits of Smart TV Connect to a Wireless Network on page 5 20 ...

Page 23: ...mote will work normally The remote cannot be paired to the TV while the TV is in standby mode Use HDMI CEC Use the TV remote to control external devices that are connected to the TV by a HDMI cable The external devices need to support HDMI CEC function Settings System HDMI CEC Connect an external device through HDMI CEC function Settings System HDMI CEC HDMI CEC Allow HDMI devices to control each ...

Page 24: ...ature may not work The CEC feature supports One Touch Play Routing Control System Standby Device OSD Name Transfer Remote Control Pass Through Give Device Power Status System Audio Control Related information HDMI CEC Issues on page 61 Control the TV with a Keyboard Mouse Connect a keyboard mouse to control your TV with ease Connect a USB keyboard mouse Plug the keyboard mouse cable into the USB p...

Page 25: ...issues may occur depending on the Bluetooth device support Bluetooth keyboards may not be functional with some applications The TV and Bluetooth devices may become disconnected if the distance between them is too long This function may not be applicable in some models countries regions Related information Headphone Settings Setup on page 37 Listen to the Audio through Bluetooth Devices Pair the Bl...

Page 26: ...ox to Connecting a Blu ray or DVD Player Before connecting a Blu ray or DVD player to the TV make sure the TV and Blu ray DVD player are turned off It is recommended to connect your devices with a HDMI cable if HDMI port is available to enjoy better picture and sound quality More information about how to connect a Blu ray or DVD player to your TV please refer to Connecting to External Devices Conn...

Page 27: ...irPlay 1 Make sure your Apple device is connected to the same network as your TV 2 Locate the AirPlay icon on supported media apps or the Screen Mirroring icon in Control Center on your Apple device Depending on the content these steps may vary To mirror your deviceʼs screen open Control Center and tap Screen Mirroring To stream audio from supported music or podcast apps tap AirPlay audio To strea...

Page 28: ...rage device function can be used to record and view digital broadcast programmes Read the precautions below before recording or viewing programmes by using the USB storage device function Note Be sure to select the correct country region for use Use of the recording function may not be applicable depending on the selected country region Use with incorrect settings may violate certain laws or other...

Page 29: ...be available in some models Headphones with microphones are not supported If Headphone with Speakers is selected at Settings Sound Headphone Headphone Mode the headphone and the TV will have sound output at the same time Related information Headphone Settings Setup on page 37 Connecting Audio Visual AV Devices Connect with a composite video cable To connect an AV device with a composite video cabl...

Page 30: ...e 21 Connecting Speakers or Other Audio Receivers To connect speakers or other audio receivers with an audio cable not provided see the illustration below Ensure the audio connected devices are switched on before switching on the TV When the connection is completed go to Settings Sound Audio Output Settings Audio Output and select the SPDIF option When a digital audio system is connected to the DI...

Page 31: ...nput Selector feature then make sure to change it to TV When this port is used for ARC function it can be used as signal input when a DVD is connected to an amplifier and the amplifier is connected to the TV at the same time Some amplifiers may not support series connection 5 1 CH channel audio is available when the TV is connected to an external device that supports 5 1 channel surround sound You...

Page 32: ... resolution is supported by the TV If there is no sound from your TV change the PC s audio settings If you want to connect your PC and TV wirelessly please refer to Benefits of Smart TV Content Sharing or Connecting to External Devices Sharing your Smart Phone Computer Screen on the TV in this manual 30 ...

Page 33: ...els countries regions Inspired by cinema technology Dolby Vision is the format that allows your TV to deliver a full range of colours high dynamic range images brighter whites and dark blacks using scene by scene calibration Related information Picture Issues on page 58 Change the Picture Size Settings Picture Picture Size You can adjust the Aspect Ratio to stretch or zoom in on your picture You c...

Page 34: ...gs create darker images only when Dynamic Backlight Control is off This function may not be applicable in some models countries regions Light Sensor Shift This feature is adjustable only when Automatic Light Sensor is turned on If the picture is too bright decrease the value If the picture is too dark increase the value This function may not be applicable in some models countries regions Local Dim...

Page 35: ...gs based on your viewing preference Please refer to Expert Settings Setup in this manual Overscan Change the video size setting to crop the edges of the displayed image This function may not be applicable in some models countries regions Reset Picture Settings Restore all the picture settings in the current picture mode to the factory default values Related information Picture Issues on page 58 Ex...

Page 36: ...olor saturation Related information Picture Issues on page 58 Sound Adjust sound mode and other advanced sound settings Choose a Sound Mode Settings Sound Sound Mode Select a pre set sound mode to suit the content you are listening to Standard In Standard mode the TV delivers a flat frequency response which preserves the natural characteristics of the original sound Theater Theater mode increases ...

Page 37: ...r an immersive surround sound experience from the TV s internal speakers This function may not be applicable in some models countries regions Dialog Clarity Dialog Clarity uses DTS Dialog Clarity to boost the frequency range of the human voice so dialog is clearly understood and heard above audio or surround effects This function may not be applicable in some models countries regions TruVolume Aut...

Page 38: ...ble in some models countries regions Reset Audio Settings Restore all of the audio settings in the current audio mode to the factory default values Note Some models may not support decoding of DTS CD bitstreams Playback of this format may produce undesirable noise Related information Sound Issues on page 59 Select Speakers Settings Sound Audio Output Settings Adjust the settings of speakers Audio ...

Page 39: ... a specific location This function may not be applicable in some Audio Output modes This function is not applicable when Dolby Atmos is turned on Related information Connecting Speakers or Other Audio Receivers on page 28 Connecting a Digital Audio System with ARC on page 29 Headphone Settings Setup Settings Sound Headphone Set the sound output mode through headphones After connecting your wired o...

Page 40: ...V and mobile device are connected to the same network environment Enabling this function may result in higher energy consumption Wake on LAN Settings Network Wake on LAN With a wired Ethernet connection and enabling Wake on LAN you can switch on the TV from standby and push content to be viewed on the TV with a mobile device App supporting the screencast function Note To use this function make sur...

Page 41: ...ng Select whether to apply Daylight Saving Time to the TV This function may not be applicable in some models countries regions Use Timer Settings System Timers Adjust the timer settings to suit your preference Sleep Timer Set the sleep timer to automatically turn the TV off at the specified time Power On Timer Set the time you want the TV to turn on automatically You can set the same time each day...

Page 42: ... you select User Input you can edit the name for your TV to be used on the network Note Up to 18 characters can be entered Power LED Mode Setup Settings System Advanced Settings Power LED Set the power indicator display to stay On or Off when in Standby mode Note The function may not be applicable in some models countries regions Screensaver Settings System Advanced Settings Screensaver Activate a...

Page 43: ...close when entering standby Support You can set up support settings Note The menus displayed vary depending on models countries regions Check Signal Info Settings Support System Info Signal Info Show the signal information of current input Check Network Connection Status Settings Support System Info Network Connection View the TV s network connection information Check Input Connection Status Setti...

Page 44: ...acy Settings Support Terms and Conditions Privacy Policy Read the EULA and Data Protection Policy Allow Deny your consent to the listed polices relating to the collection of User Network data To remove any legacy User Network data select Remove User Data from the Menu Using Parental Controls Settings System Parental Control Turn on Parental Control to prevent children from being able to view certa...

Page 45: ...Input Blocking Block selected inputs App Blocking Block access to certain apps Change PIN Change the PIN that you use to access Parental Control Reset Parental Control Defaults Restore Parental Control back to the factory default setting Reset to Factory Default Settings Support Factory Reset Restore your TV to the factory default Reset will clear your personal settings information and data 43 ...

Page 46: ... to enjoy a better gaming experience with a PC or a game console connected to the TV Game Mode will allow Reducing input lag to make sure every press or click matches what is happening on the screen Improving responsiveness to produce very little motion blur Processing YUV 4 4 4 format signals precisely to present accurate image colors Note This function may not be applicable in some input sources...

Page 47: ...lay or view the content on your TV By default there is Content Sharing displayed on the Media screen If your mobile device is connected to the TV its name also appears on the Media screen For more information about Content Sharing please refer to Benefits of Smart TV Content Sharing in this manual Enjoy Photos Audio Video Stored on a USB Device My Apps Media connected devices Select the content yo...

Page 48: ...permission Audio Format Due to differences in programming tools and other factors some of the file formats that are listed may not be supported The listed formats may not be supported depending on the model Container Audio Codec File Extension Name WAV Mpeg1 2 Layer1 wav Mpeg1 2 Layer2 MP3 Mpeg1 2 Layer3 mp3 AAC AAC HEAAC m4a aac WMA WMA WMA Pro wma LPCM PCM ADPCM N A AC 3 AC 3 ac3 m4a FLAC FLAC f...

Page 49: ...H 264 AVC avi 4096 x 2160p 60fps WMV3 1920 x 1080p 60fps WMV H 264 AVC asf wmv 4096 x 2160p 60fps FLV H 264 AVC flv 4096 x 2160p 60fps TS H 265 HEVC ts 4096 x 2160p 60fps SoundBar Settings When the soundbar device is connected to the TV You can change the SoundBar Settings at Settings menu for best device sound quality When the ARC device is connected to the TV the sound output is automatically sw...

Page 50: ... Music Movie News Sport Night Surround Modes You can set to On to turn on the Surround Modes Bass Level Treble Level Dimmer Level You can adjust Bass Level Treble Level Dimmer Level Reset Reset current SoundBar Settings to factory mode 48 ...

Page 51: ...l Caption Select a Digital Caption Off CS1 CS6 Digital Caption Settings You can set display options High Contrast Menu Improves contrast for the visually impaired Press button on your remote control and select Settings Accessibility High Contrast Menu Narration and Narration Volume If Video Description stream is available you can turn on this function and you can change Narration Volume Press butt...

Page 52: ...t the Menu Audio pitch Focus Voice Guide Turn down the background volume when menu audio is playing Note Some options in the above table may not be available in some models countries regions The menu is only for reference and may differ from the actual product 50 ...

Page 53: ...he most frequently asked questions Note The images are only for reference and may differ from the actual product There is no picture or the picture is black and white Check input cable connections Unplug the TV power cord from AC outlet and re plug after 60 seconds 51 ...

Page 54: ...ture Picture Mode Settings Color No sound or the sound is too low There is no sound or the sound is too low at maximum volume Check if Mute mode is set to on Check the volume settings Check the volume control of the device cable or satellite box DVD Blu ray etc connected to your TV 52 ...

Page 55: ...e that the audio cable is connected to the correct audio output connector on the external device Check whether TV Speaker is selected at Settings Sound Audio Output Settings Audio Output My TV cannot connect to the network 53 ...

Page 56: ...o the Internet Position your wireless router modem router or access point in a central location Avoid putting it in a corner External source connected but no picture or sound I have connected an external source to my TV but I get no picture and or sound Check whether the connection between the external device and your TV is correct and secure 54 ...

Page 57: ...If the signal is intermittent unplug the TV power cord from AC outlet and re plug after 60 seconds The remote control does not work Confirm that TV still has power and is operational Press the power button on the TV to determine if the problem is with the remote control or not 55 ...

Page 58: ...ontrol button is pressed the battery power may be low please replace the batteries with new ones Check that the orientation of each battery matches the positive and negative symbols in the battery compartment Keep the remote control sensor area clear from obstacles For Bluetooth remote controls If the TV does not respond with the Bluetooth remote control try pairing the remote control to the TV by...

Page 59: ...re is a storage device connected to the TV Check the free space of the storage device The function will not work if there is not enough storage space on the device Check whether your storage device is damaged If so it is suggested to format your storage device 57 ...

Page 60: ...orming a Network Test the test will confirm whether your TV is connected to network via the TV screen If the network test is successful but you still have problems using online services please contact your Internet provider Bandwidth Monitoring Test the speed with a third party website Input Connection Test When performing an Input Connection Test you can select from the input sources and check re...

Page 61: ... the appliance and the interference goes away then move it further away from TV Insert the power plug of the TV into another power outlet Related information There is no picture or the picture is black and white on page 51 Sound Issues When the TV has a sound problem these steps may help resolve the problem Settings Support Self Diagnosis Sound Test If the TV plays the Sound Test melody without di...

Page 62: ...tion failed Make sure your wireless modem router is on and connected to the Internet The wireless network signal is too weak Position your wireless router modem router or access point in a central location Avoid putting it in a corner Related information My TV cannot connect to the network on page 53 Channel and Broadcast Issues For problems while watching live TV or scanning for new services thes...

Page 63: ...to select Pass Through PCM AUTO Dolby Auto Dolby Digital or Dolby Auto Dolby Digital Plus Whether the power amplifier device port is connected correctly Related information External source connected but no picture or sound HDMI CEC Issues When HDMI CEC is not working these steps may help resolve the problem Problem Possible Solutions HDMI CEC does not work Confirm that the device is a HDMI CEC com...

Page 64: ...on account If you hear I don t understand from the voice recognition please change account or log out of the account For more information about Alexa please refer to Benefits of Smart TV Using Voice Control Alexa Setup in this manual Other Issues Use these procedures to resolve other issues that may occur Problem Possible Solutions The TV is hot Watching TV for an extended period of time causes th...

Page 65: ...roblem Possible Solutions When I turn on my TV there is a delay for a few seconds before the picture appears Is this normal Yes this is normal The TV is initialising and searching for the previous setting information 63 ...

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