HIS HIS-ML20- *** B User Manual Download

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Troubleshooting

ML20B User Manual, January 2015

Touch Screen Troubleshooting

Applies to touch screen monitors only� To be sure that you have the most current driver, please

check the following Internet address:

http://www�HopeIndustrial�com/Touchscreen_Drivers�htm

Symptom

Causes

Solutions

No response when

touching the touch

screen

Touch screen driver has

not been installed�

Download and install the latest driver

from the Hope Industrial website�

Touch screen cable is not

plugged in correctly�

Make sure either the USB or Serial

cable is securely connected to the

monitor and PC� Do not connect both�

If using a USB connection,

does the USB cable length

exceed 3 meters?

USB cables have a 3 meter limitation

and could cause no touch response if

this is exceeded�

If using a Serial

connection, is the Serial

cable plugged into the

correct COM port?

Ensure that the Serial cable is

connected to the COM port being used

prior to installing the touch screen

driver�

The cursor moves

but does not follow

my finger when

touching the touch

screen

Touch screen driver has

not been installed�

Download and install the latest driver

from the Hope Industrial website�

Touch screen has not been

calibrated�

Activate the calibration utility� In

Windows systems, these settings may

be found at the following location:
Control Panel > Elo Touchscreen >

"General" Tab

• Press the Align button�
• Touch all targets as the appear to

calibrate the touch screen�

• Press the Green Check button

when verified�

Summary of Contents for HIS-ML20- *** B

Page 1: ...20 PANEL MOUNT INDUSTRIAL MONITOR USER MANUAL Model No HIS ML20 _ _ _ B REVISION B ...

Page 2: ...iver 7 Step 3 Install into Panel 9 Video Settings 11 Setting the Timing Mode 11 Control Panel Buttons 12 On Screen Display OSD Menus 14 Brightness Contrast Menu 15 Auto Adjust Menu 15 Input Source Menu 15 Color Settings Menu 16 Image Modes Menu 17 Display Settings Menu 19 Menu Settings Menu 21 PIP Settings Menu 22 Cleaning Instructions 24 Troubleshooting 25 Video Troubleshooting 25 Touch Screen Tr...

Page 3: ...uipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interferenc...

Page 4: ...gs Front and Side Views Bottom View 7 1 mm 0 28 398 8 mm 15 70 482 6 mm 19 00 409 2 mm 16 11 307 6 mm 12 11 482 6 mm 19 00 7 1 mm 0 28 428 5 mm 16 87 69 6 mm 2 74 Design to maximum depth of 74 0 mm to ensure future compatibility with later revisions and replacement units ...

Page 5: ...2 F f f Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature f f Also remember that even though this product is designed to operate at 50 C the life span of any electronic device is shortened when it is consi...

Page 6: ...6 ft 1 8 m power cable unless longer cables were ordered in their place If you ordered a touch screen monitor you also received a 6 ft 1 8 m USB cable unless a longer cable was ordered in its place Serial RS 232 cables may be ordered separately The cable ports are located on the rear of the monitor Refer to the following diagram and instructions to connect power video and touch screen if applicabl...

Page 7: ... on the rear of the monitor Connect the other end into a nearby outlet Install Touch Screen Driver Applies to touch screen monitors only Instructions below apply to Windows systems Both USB and Serial ports are present on all touch screen monitors but only one should be used to connect the touch screen interface to the monitor All touch screen monitors are shipped with a CD ROM that contains docum...

Page 8: ...USB port on the host computer Serial RS 232 Connection 1 Connect one end of the Serial cable to the Serial input port on the rear of the monitor Connect the other end to the Serial port on the host computer Tighten the captive screws on the cable connectors to ensure adequate strain relief 2 Select the appropriate driver for your operating system a If downloading from the web address listed above ...

Page 9: ...panel Allow extra space 25 4 mm 1 0 behind and on each side for air ventilation Step 3 Install into Panel Once you have completed the full bench test configuration and confirmed that all components are working properly you are ready to install the monitor into its panel cutout WARNING Hope Industrial Systems will not assume liability for damage to internal electronics due to improper installation ...

Page 10: ...ow 7 Insert the unit into the front of the panel and re attach the collar NOTE Contact Hope Industrial Systems if for any reason your application does not allow for installation of the collar 8 Tighten all 12 nuts to a torque of 10 15 inch pounds to ensure a watertight seal between the bezel gasket on the monitor and the equipment panel Go around all nuts twice to ensure an even compression on gas...

Page 11: ...ng the timing mode use the On Screen Display OSD controls to adjust the screen image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1600 x 1200 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location f f 200...

Page 12: ...r 20 seconds This is adjustable through the Menu Timer setting in the Menu Settings menu 2 To select a control to adjust press the minus or plus button to scroll through the menu 3 Press the Menu button to open the menu for a selected control 4 Press the minus or plus button to adjust the control Press the Menu button to save the adjustments 5 To return to the main OSD menu scroll to the Back opti...

Page 13: ...site input Menu Enter Opens the OSD menu Displays the control screen for the highlighted control Minus Left Scrolls down or left and decreases adjustments for the selected control Plus Right Scrolls up or right and increases adjustments for the selected control Power Turns the monitor on and off The Power Indicator light glows green during normal operation and orange when the monitor is in Power S...

Page 14: ...o signals that may be connected to the monitor Color Settings Adjusts the color setting mode and color temperature Image Modes Provides three image modes for different usage Display Settings Includes the Wide Mode Horizontal Position Vertical Position Sharpness Zoom Horizontal Pan Vertical Pan Pixel Clock Phase Display Info and Display Reset functions Menu Settings Includes the Language Menu Horiz...

Page 15: ...nt is not available when using the DVI connector Brightness Contrast Menu The Brightness and Contrast menu includes the Brightness and Contrast functions Auto Adjust Menu The Auto Adjust menu optimizes the display setting for the best image NOTE Auto Adjust is only available when using the analog VGA connector Input Source Menu The Input Source menu allows the user to select between different vide...

Page 16: ...osite input for NTSC PAL signals Scan for Sources Scans for available input signals Color Settings Menu The Color Settings menu adjusts the color setting mode and color temperature It provides several color adjustment modes including preset color temperatures and individual adjustments for red green and blue NOTE There are different Color Settings menus for VGA DVI D and Video inputs VGA DVI D Inp...

Page 17: ...or Reset Returns monitor color settings to the original factory settings Video Input Color Menu The Color Settings menu for Video inputs includes individual adjustments for red green and blue as well as Hue Saturation and Color Reset functions Color Settings Menu Description Color Adjustment PC Normal is the factory default setting PC Blue adds a bluish tint to the screen image used in most text b...

Page 18: ...een for gaming applications Video Input Image Modes Menu The Image Modes menu for Video input includes Theater Mode Sports Mode and Nature Mode VGA DVI D Input Image Modes Menu The Image Modes menu for VGA DVI D inputs includes Desktop Mode Multimedia Mode and Gaming Mode Image Modes Menu Description Theater Mode Optimizes the screen for movie playback Sports Mode Optimizes the screen for sports s...

Page 19: ...screen image left and right Vertical Position Moves the screen image up and down Sharpness Adjusts the clarity of the screen to make the image sharper or softer NOTE The Sharpness function is not adjustable if the monitor is set to its optimal resolution of 1600 x 1200 Display Settings Menu The Display Settings menu includes the Wide Mode Horizontal Position Vertical Position Sharpness Zoom Horizo...

Page 20: ...unction moves the screen image up and down NOTE The Vertical Pan function is only visible when the Zoom function is adjusted to anything above 0 Pixel Clock Adjusts the screen image for better stability and clarity by minimizing any vertical bars or stripes visible on the screen background NOTE Pixel Clock adjustment is only available when using the analog VGA connector Phase Adjusts the focus of ...

Page 21: ...djusts the level of transparency of the OSD background Menu Rotation Allows the user to rotate the OSD by 90 counter clockwise Menu Lock Allows the user to control access to menu adjustments When Locked is selected no adjustments are allowed and all buttons are locked except for the Menu button NOTE When the OSD menu is locked pressing the Menu button will take the user directly to the Menu Settin...

Page 22: ...ettings menus for VGA DVI D and Video inputs VGA DVI D Input PIP Settings Menu The PIP Settings menu for VGA DVI D inputs includes the Mode PIP Source PIP Size PIP Position PIP Brightness PIP Contrast PIP Hue Tint and PIP Saturation functions NOTE Only the Mode and PIP Source functions are visible when the Mode function is set to Off Menu Settings Menu Description Factory Reset Returns adjustments...

Page 23: ...u The PIP Settings menu for Video inputs includes the Mode PIP Source PIP Size PIP Position and PIP Contrast functions NOTE Only the Mode and PIP Source functions are visible when the Mode function is set to Off PIP Settings Menu Description PIP Size Allows the user to select the size of the PIP window PIP Position Allows the user to select the position of the PIP window PIP Brightness Adjusts the...

Page 24: ...reen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation to the Military Specifications To minimize over run of cleaning solution spray the cloth first and then clean the screen DO NOT USE ABRASIVE MATERIALS SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING ALWAYS USE A ...

Page 25: ...red on Press the Power button on the monitor and make sure the Power Indicator light is lit green Check power connections at the monitor and power source No image on the screen and control s Power Indicator light is lit orange PC is in Power Saving mode Power Saving mode can usually be exited by moving the mouse No image on the screen and control s Power Indicator light is lit green Monitor source...

Page 26: ...mal colors white is not white Monitor color settings are incorrectly adjusted Activate the Color Reset function to return the monitor to the factory default color settings This function can be found in the Color Settings menu in the monitor s OSD menu Video cable is not securely connected If any colors red green or blue are missing check the video cable to make sure it is securely connected Video ...

Page 27: ...the USB cable length exceed 3 meters USB cables have a 3 meter limitation and could cause no touch response if this is exceeded If using a Serial connection is the Serial cable plugged into the correct COM port Ensure that the Serial cable is connected to the COM port being used prior to installing the touch screen driver The cursor moves but does not follow my finger when touching the touch scree...

Page 28: ...ori Vert 178 178 Contrast Ratio typical 800 1 Backlight Six CCFTs Cold Cathode Fluorescent Tube 45 000 hour brightness half life Electrical Monitor Input 100 to 240 VAC 0 8 0 4 A 60 50 Hz Power Consumption 55 W Power Consumption Standby mode 2 W Functional Control Panel Buttons Input Source Select Menu Enter Minus Left Plus Right Power On Screen Display OSD Menus Brightness Contrast Auto Adjust In...

Page 29: ...PAL Composite or S Video Horizontal Scan 30 81 kHz Vertical Scan 56 76 Hz Supported Video Standards 1600 x 1200 60 Hz 1280 x 1024 60 75 Hz 1152 x 864 75 Hz 1024 x 768 60 75 Hz 800 x 600 60 75 Hz 720 x 400 70 Hz 640 x 480 60 75 Hz Response Rate typical 16 ms Environmental Operating Temperature 0 to 50 C 32 to 122 F Storage Temperature 20 to 60 C 4 to 140 F Humidity 20 to 90 non condensing Operating...

Page 30: ...el 60 7 mm 2 39 NOTE Design to maximum depth of 74 0 mm 67 0 mm behind front edge of panel to ensure future compatibility with later revisions and replacement units Front Bezel Outside Dimensions W x H x D 482 6 mm x 398 8 mm x 7 1 mm 19 0 x 15 7 x 0 28 not including gasket Cutout Dimensions W x H 453 4 mm x 366 8 mm 17 85 x 14 44 0 5 mm 0 020 Net Weight 22 lbs Shipping Weight 25 lbs Compliances a...

Page 31: ...Industrial com If we determine that warranty service is needed we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What...

Page 32: ...ustomer Service sales HopeIndustrial com Support and Returns support HopeIndustrial com Accounting Department accounting HopeIndustrial com www HopeIndustrial com United Kingdom Harling Road Snetterton Norwich NR16 2JU United Kingdom Phone 44 0 20 7193 2618 Fax 44 0 20 7117 1194 Sales and Customer Service sales HopeIndustrial co uk Support and Returns support HopeIndustrial co uk Accounting Depart...

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