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Hills SmartIP-4EDX, User Manual

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Hills SmartIP-4EDX User Manual Download Page 82

Part 6 - Appendix

82

Troubleshooting

Problem

Solution

The main unit won't turn on.

 

•

 Check the power cable connection status.

 

•

Check the power outlet.

Unable to display Live video.

 

•

Check the camera's video cable connection status.

 

•

Check the monitor's video cable connection status.

 

•

Check the camera's power setting.

 

•

Check the camera lens settings.

PoE-enabled camera will not 
turn on.

 • Verify that the camera is actually PoE-enabled.
 • Check the network cable, replace it, and try again.
 • Check the PoE adapter is not defective and power adapter is properly 

connected.

NVR stopped working in the 
middle of a recording.

 

•

Hard disk may be full. Delete video recordings to free up space.

 

•

Set the NVR to Recycle mode. For more information, refer to the  General on 
page 48.

 icon is shown, but video is 

not being recorded.

If the Pre-Event is enabled, the 

 and 

 icons appears when recording is not 

inprogress, or the 

 and 

 icons appear when an event occurs and recording 

is in progress. For more information, refer to the  Schedule on page 49.

The NVR keeps on rebooting 
during a system upgrade 
without completing the 
upgrade.

Check the upgrade file's version. To downgrade to a previous version, you must 
first press the factory reset button and reset all NVR settings to their factory 
defaults. A factory reset will clear all NVR settings configured by the user. For 
more information on factory reset, refer to the Factory Reset section on page 
90.

Summary of Contents for SmartIP-4EDX

Page 1: ...SmartIP 4EDX S47972 4 Channel Network Video Recorder User Manual Network Video Recorder SmartIP 8EDX S47973 8 Channel Network Video Recorder ...

Page 2: ... technical assistance from their retailer regarding product installation and use If you need to disassemble the product for functionality expansion or repair purposes you must contact your retailer and seek professional assistance Both retailers and users should be aware that this product has been certified as being electromagnetically compatible for commercial use If you have sold or purchased th...

Page 3: ...ug this equipment from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power supply cord or the plug has been damaged B If liquid is spilled or objects have fallen into the equipment C If the equipment has been exposed to rain or water D If the equipment does not operate normally by following the operating instructions adjust only those ...

Page 4: ...NCE AT THEIR OWN EXPENSE WARNING CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT THIS CLASS OF DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN INTERFERENCE CAUSING EQUIPMENT REGULATIONS WEEE Waste Electrical Electronic Equipment Correct Disposal of This Product Applicable in the European Union...

Page 5: ...accurate as of the date of publication even though explanation about some functions may not be incorporated We are not responsible for any problems resulting from the use thereof The information contained herein is subject to change without notice Revisions or new editions to this publication may be issued to incorporate such changes The software included in this product contains some Open Sources...

Page 6: ...20 Camera Registration 23 Camera Scan Button 23 Camera View Buttons 24 Camera List Area 25 Video Display Area 25 Apply Cancel Buttons 26 Camera Registration Mode 26 Login 27 Live Mode 28 Live Menu 28 Zoom 29 PTZ Control 30 Event Monitoring 31 Covert Camera 31 Context Menu Access 32 Edit Group 32 Video Recording 32 Panic Recording 32 Audio Recording 33 Video Recording Playback 33 All Channel Playba...

Page 7: ...stem Setup 35 General 35 Date Time 36 User 37 Storage 39 Monitoring 39 Camera Setup 41 General 41 Advanced Setup 41 Stream 46 Audio 47 Upgrade 47 Record Setup 48 General 48 Schedule 49 Pre Event 50 Event Setup 50 Video Analytics 50 Alarm In 53 Video Loss 54 Audio Detection 54 Text In 54 Device Setup 56 Alarm Out 56 Network Setup 56 General 56 WAN 57 FEN 58 Notification Setup 59 3 ...

Page 8: ...Part 4 Search 66 Time Lapse Search 66 Search Menu 67 Context Menu 70 Motion Search 70 Text In Search 70 Clip Copy 71 Print 72 Event Log Search 72 Overlapped Recording Search 73 Part 5 WebGuard 74 Web Monitoring Mode 75 Web Search Mode 77 Part 6 Appendix 79 System Log Types 79 Error Code Types 80 Troubleshooting 82 Specifications 83 Index 85 4 5 6 ...

Page 9: ...onnecting peripherals upgrading software and saving recording data 2 internal SATA2 HDD bays and 1 eSATA port Two way audio communication not currently supported Network camera audio recording and 1 channel audio playback 4 alarm ins and 1 alarm out IR remote control enabled Self diagnosis and automated system event alerts industry standard S M A R T protocol for HDD status alerts This document co...

Page 10: ... contents inside to ensure that all the following accessories are included Network Video Recorder Power Cable DC Adapter 12V 48V Quick Guide Operation Manual and RASplusIP Program CD Optical USB Mouse IR Remote Control Assembly Screws for Adding Hard Disk Drives SATA2 cables ...

Page 11: ...age Device Connection Connect an external USB hard drive or a USB flash memory device to one of the USB ports for use with the Clip Copy feature The external storage device should be placed as close to the NVR as possible It is recommended that you use a connection cable that is no longer than 180cm in length Use the connection cable included with your external storage device to connect the device...

Page 12: ...ion HDD LED Flashes when data is being written on the HDD or a video search is in progress Network LED Flashes when the main unit is linked to an ethernet Alarm LED Lights up in red when an alarm event occurs Connections on the Front Panel Flash Memory Mouse USB HDD IR Remote Control ...

Page 13: ...n to audio from network cameras This NVR does not feature a built in audio amplifier unit and therefore requires the user to purchase a speaker system with a built in amplifier separately Check your local laws and regulations on making audio recordings Video Connection Video In PoE Port Connect network cameras or video encoders to the NVR using RJ 45 cable Cat5 Cat5e or Cat6 The NVR recognizes Dir...

Page 14: ... s network port It s possible to operate and upgrade the NVR remotely over a network Fore more information on ethernet connection setup refer to Network Setup on page 56 Green LED on the right will begin to flash if connected a 1000 BASE T network Orange LED on the left will then flash once a link has been established RS 232 Connection Connect an external device such as a POS unit to this port Ala...

Page 15: ...adapter to the NVR and then connect the AC power cable of adapter to the power outlet Organize the power cable so that it will not cause people to trip over or become damaged from chairs cabinets desks and other objects in the vicinity Do not run the power cable underneath a rug or carpet The power cable is grounded Do not modify the power plug even if your power outlet does not have a ground cont...

Page 16: ...ctions on the Rear Panel D i r e c t I P S w i t c h Speaker VGA Monitor HDMI Monitor Camera Camera RASplusIP Remote Monitoring Keyboard Sensor Alarm Power 12V Power 48V POS DirectIP Gigabit PoE Switch eSATA Storage Device Network ...

Page 17: ...OUT Button 6 PTZ Control Buttons 7 REGISTER MODE Button 8 THUMBNAIL Button 9 CALENDAR Button 0 KEYLOCK Button SETUP Button FREEZE Button LOG Button Enter Button Arrow Buttons ALARM Button SEQUENCE Button ZOOM Button PTZ Button VIEW Button a SAVE Button b MENU Button c Playback Buttons d BOOKMARK Button e CLIP COPY Button f MUTE Button ...

Page 18: ...nt 7 REGISTER MODE Button Used in Live mode to access Camera Registration mode 8 THUMBNAIL Button Used in Playback mode to access Thumbnail Search mode Thumbnail Search mode displays thumbnails of video recordings and allows you to search recordings based on date and time parameters Will be supported 9 CALENDAR Button Displays a video recording playback screen that includes a calendar 0 KEYLOCK Bu...

Page 19: ...tton while in PTZ mode displays the preset list a SAVE Button Press the SAVE button while in PTZ mode to save the current position as a preset b MENU Button Pressing the MENU button while in Live mode displays the Live menu Alternatively pressing the button while in Search mode displays the Search menu Press the button once more to close the menu Use the arrow buttons to select menus and options c...

Page 20: ...ect the desired Setup Wizard option and click Next Select Cancel from any of the Wizard screen to cancel the setup process and return to the main setup menu Quick Wizard 1 Select Quick Wizard 2 Specify the current date and time and then click Next The new date and time settings will only be applied after clicking Next For more information on date and time settings refer to the Date Time section un...

Page 21: ...cording resolutions used under each recording method and record video quality setting are as follows High Video Quality Priority Profile Standard Recording Profile Longer Recording Time Priority Profile Motion Event Record Very high High Standard Continuous Motion Event Record High Continuous Very high Motion Standard Continuous High Motion Low Continuous Standard Motion Continuous Very high High ...

Page 22: ...rts UPnP and if UPnP has been enabled For more information about the router s UPnP function refer to the router s operation manual 4 Enter in the Device Name field the NVR name to be registered on the FEN server and then click Check to check its availability The device name you register on the FEN server will be a unique name used to identify the NVR Once registered the name can be used to access ...

Page 23: ... by the NVR For more information about supported network devices and models contact your retailer Mode Select the scan mode Auto Scan LAN Lists cameras in a LAN environment If Auto Scan LAN fails to recognize a camera try using IP Address Scan instead IP Address Scan Enter the IP address of a camera The NVR scans for the camera matching the specified address If you enter IP address s range the NVR...

Page 24: ...ver If several DHCP servers are running the redundant IP may be allocated to the camera 1 Select Search to commence scanning Only cameras that are connected to the NVR via VIDEO IN ports can be scanned and registered 2 Select a camera from the scan list and then select Add Camera The device login window will appear 3 Enter a User ID and a Password for the selected camera Go To Camera Moves the foc...

Page 25: ... name in the video display area updates the camera list as well Following options can be accessed by right clicking on a camera list entry Add Remove Camera Adds or removes the selected camera The Add Camera option is inactive if the camera has already been added to the screen Authentication Enter the necessary camera login info This option is inactive for DirectIP cameras because they do not requ...

Page 26: ...tion Enter the necessary camera login info Color Control Adjusts the camera s color settings Information Displays the camera s basic information Title Edits the camera s title You can drag drop to add or remove cameras Apply Cancel Buttons While in Camera Registration mode select Apply to register all changes Select Cancel to exit Camera Registration mode without applying the changes It is not pos...

Page 27: ...dmin and then OK without entering a password to log in Leaving the admin account unassigned with a password poses a security risk Please assign a password at your earliest convenience A warning message will continue to be displayed until a password is assigned Click on the button next to the password field using the mouse This will bring up a virtual keyboard you can use to assign a password For m...

Page 28: ...built in buzzer 7 Panic Recording Activates deactivates Panic Recording 8 Sequence Initiates Sequence in the same manner as pressing the SEQUENCE button while in Live mode To exit select Sequence once more or press the SEQUENCE button on the remote control The icon is displayed on the upper right part of the screen while Sequence is in progress Live Mode Live Menu Press the MENU button on the remo...

Page 29: ...Select Search Mode Time Lapse Search to search for and play back saved data directly from the record table Event Log Search Select Search Mode Event Log Search to search for event logs and play back associated event recordings Setup Used to access the Setup menu Wizard Launches the Setup Wizard Status Indication Displays system status icons Status Indication Indicates remote control receptivity In...

Page 30: ...o zoom in out Logging in with an account that has PTZ Control Authority is necessary in order to control PTZ cameras A message will prompt if there is no PTZ camera displayed on the Live screen Zoom in out and shift focus using the PTZ Control ZOOM FOCUS buttons on the remote control To exit PTZ mode press the PTZ button again Setting Up a PTZ Preset While in PTZ mode select the VIEW button on the...

Page 31: ... to reposition the PTZ Tools window Select the icon to hide the PTZ Tools window Event Monitoring When an event occurs the NVR automatically displays the channel linked to the event and shows the icon on the system status area on the upper right portion of the screen To use the Event Monitoring feature navigate to Display Setup OSD and enable Event Monitoring Event Monitoring remains in effect thr...

Page 32: ...amera after pressing the Menu button Selected camera is then loaded on to the selected page Repeat to assign other channels to the page 3 Press the remote control s button to exit Edit Group Alternatively press the Menu button and then select Exit Group Edit to exit Edit Group will terminate automatically after 15 seconds of inactivity Video Recording Video recording will only take place if all th...

Page 33: ...ly Covert protection on cameras also applies to video recording playback All Channel Playback 1 Press the Menu button while in Live mode 2 Select the Search Mode icon and then select Time Lapse Search or Event Log Search 3 The selected search mode will be initiated For more information on data search refer to the Search on page 66 Remote Control Buttons during Playback 1 Camera Button Displays the...

Page 34: ...te control s button or left click on the option using the mouse 3 Change the setting and then select Apply or OK to save the change To apply default settings select the Default button located on the left bottom corner of the setup window Text Input via Virtual Keyboard Use the remote control s arrow buttons to select a virtual keyboard key and then press the remote control s button or click on the...

Page 35: ...rade failure message will be displayed Refer to Error Code Types on page 80 for more details Setup Exports current NVR settings or imports existing settings Import Decide whether to import network settings as well If you do not wish to change the current network settings do not select Include Network Setup Selecting Setup Import does not change the settings below Time related settings Date Time Ti...

Page 36: ...e system s time zone Refer to the map displayed on the screen and change the time zone using the mouse or the arrow buttons Use Daylight Saving Time Enables DST correction Time Sync Select a time server for the system to synchronize with 1 Select Automatic Sync 2 Enter the Time Server s IP address or domain name or select and then choose a server from the list of registered time servers 3 Specify ...

Page 37: ...roup names user names and passwords can be entered using the virtual keyboard For more information on using the virtual keyboard refer to the Text Input via Virtual Keyboard on page 34 To delete a registered user or group select the icon on the right of the corresponding user group Group Administrator and User admin cannot be deleted Select the icon next to Group User on the top of the screen to d...

Page 38: ...ntrol button on the remote program Covert Camera View May access covert cameras in Live and Search modes Search Clip Copy The user who has an permission for Clip Copy can perform Clip Copy If the user does not have an permission Clip Copy is not allowed but only search is allowed Setup System Time Change May change the system s date and time settings Data Clear May clear data stored in the system ...

Page 39: ...ses Disks that were used in different systems will show up as Other Select Information to check the saved data s time information or select Delete to erase the data Select Format to prepare the disk as a storage for data recording Disks formatted with Use As set to Not Using will not be used for data recording This NVR supports SATA2 HDDs Monitoring Use this option to configure Monitoring settings...

Page 40: ...he disk reaches the specified capacity 80 to 99 Disk Full Generates an event when all disks reach their maximum capacity Disk Bad Generates an event when the specified percentage of the disk becomes damaged Set to between 10 and 90 in 10 intervals Disk Temperature Specify the threshold temperature Once any disk reaches this threshold the system will issue an alert Disk S M A R T Monitors disks tha...

Page 41: ...nsor settings such as white balance and exposure Privacy Masking Enable disable and configure privacy masking for the camera SSL Set the camera s security level as Unavailable Standard High or Very High Standard High and Very High settings apply SSL Secure Sockets Layer protection to the camera Power Control the camera s power This option is available when connecting to Video In PoE port or using ...

Page 42: ... and name Go to Select a preset from the list and then click Go to to move the camera to the selected preset position Edit Used to change the selected preset s name Remove Used to remove the selected preset 2 Scan Used to set up a profile for moving the camera between two points At least two presets must be available in order to use the scan feature Set Used to set up a scan profile Name Enter a n...

Page 43: ...a tour profile of multiple functions in a designated sequence Set Used to set up a tour profile Name Enter a name for the tour profile No Indicates the order of the function in the tour sequence Dwell Time sec Specify how long to perform the selected function for Speed Specify the preset speed Test Select a tour profile and then click Test to test it Edit Used to edit the selected tour profile Rem...

Page 44: ...n the area with the mouse to resize it or add up to 16 different areas Edit Rename the selected privacy masking area Delete Delete the selected privacy masking area Save Save the changes and exit the privacy masking area options screen Cancel Exit the privacy masking area options screen without saving the changes Image Sensor Options Product Firmware Version Displays the camera model name and firm...

Page 45: ...he bright light coming from incoming vehicle headlights and makes it possible to see the license plates When setting to the Number Identification mode some option settings will be adjusted automatically and you cannot change them as long as the Setup Mode is not changed Mirror Select Horizontal or Vertical to flip the image horizontally and or vertically Select Apply after setting up a camera to s...

Page 46: ...he camera select Manual If a DC type auto IRIS lens is mounted select DC IRIS Shutter Speed Control Adjust Shutter Speed This option is available only when Anti Flicker and Slow Shutter are both set to Off Auto The system will assess the lighting conditions and adjust the shutter speed automatically Manual Use the slider to select the desired shutter speed Select the most suitable minimum and maxi...

Page 47: ...ording settings for all cameras simultaneously Audio Codec Select an audio codec G 711 u Law G 711 a Law or G 726 Associated Audio In Associates the selected audio channel with the camera It is supported by analog cameras only Audio In Select an audio input source microphone or line in and then adjust the volume Audio Out Adjust the volume Cameras do not feature built in audio amplifier units and ...

Page 48: ...en changed Limit Time Lapse Recording You can store event recording data for longer If you do not wish to use Limit Time Lapse Recording select Never This function is activated when data has been stored for longer than as configured because the recording disk has sufficient capacity and saves new data by overwriting Time Lapse Recording data that are older than as specified under Recycle mode If t...

Page 49: ...the Panic Record button is pressed no recording will take place during the scheduled time frames on the scheduled days Time The icon appears on the upper left corner of the screen The icon appears at scheduled times to indicate recording is in progress Event The icon appears on the upper left corner of the screen The icon appears when the specified event occurs to indicate recording is in progress...

Page 50: ...t When an event occurs enabling this option includes the specified duration prior to the event in the event triggered recording No Select which cameras to apply Pre Event to Video Profile Select a video profile for the recording Dwell Specify the duration of pre event recording data If no event mode schedule exists in the schedule a warning message prompting you to add an event mode schedule will ...

Page 51: ...er to trigger a Motion Detection event You may select a value between 1 and the number of blocks selected under Zone for daytime and nighttime each Actions Specify which actions to take when motion is detected Record Specify which cameras to begin linked recording on when an event occurs If the schedule is set to Event or Time Event mode the selected cameras will begin linked recording when an eve...

Page 52: ... considered an event Select In for movements from outside the selection area in or Out for movements from inside the selection area out OK Save the changes and exit the menu Cancel Exit the menu without saving the changes Actions Specify which actions to take when Trip Zone is detected Record Specify which cameras to begin linked recording on when an event occurs If the schedule is set to Event or...

Page 53: ...elect Time Setup to specify the tampering detection ignore time Tampering detection will be disabled during the specified time frame Alarm In No Enable disable alarm ins This option includes both local and network camera alarm ins 1 through 8 are network camera alarm ins whereas 9 through 12 are local alarm ins Title Use the virtual keyboard to enter titles Type Change the alarm in type Actions Sp...

Page 54: ... the specified duration of time will not be considered as events Actions Specify which actions to take when audio detection events occur Record Specify which cameras to begin linked recording on when an event occurs If the schedule is set to Event or Time Event mode the selected cameras will begin linked recording when an event occurs Alarm Out Designate event triggered alarm out channels each for...

Page 55: ... transaction records Case Sensitive Ignores case in strings designated under Transaction Start Transaction End Line Delimiter and Ignore String Case Sensitive does not apply to control strings Time Out Once Time Out has been enabled the system will assume the end of a transaction if no new string is entered within the specified duration of time Select between 5 secs and 15 mins Selecting RS 232 US...

Page 56: ...e Audio Channel Transmits the selected channel s audio to the remote program Select Select From Client to stream audio of the channel selected on the remote program Audio skipping and sync issues can occur under poor network conditions Enable SSL for Transferring Data Applies SSL Secure Sockets Layer protection on remote viewing and recording data transmissions If using the SSL feature it will not...

Page 57: ... result is displayed 4 Select Close to exit If using a firewall select Change Port to change the port number to one that is permitted by the firewall Changing the port temporarily severs the NVR s remote connection Remote point IP and port settings on the remote program must also be changed in order for it to connect to the NVR To use the UPnP Universal Plug and Play feature select Use UPnP If usi...

Page 58: ... s IP address or domain name If you have configured the DNS Server setting under Network IP Address you can enter the FEN server s domain name instead of its IP address in the FEN Server field Port Specify the FEN server s port number If using an IP router or NAT port configuration and other network functions will depend on the usage method of the IP router or NAT Device Name After entering the NV...

Page 59: ...r to use the Notification Callback feature the NVR must be registered on the remote program Select the icon to delete the existing schedule Summary Email Interval Transmit event summary emails to a remote destination at specified intervals Callback Configure Callback settings Enter the IP address of the receiving server and set Retry to between 1 and 10 in case of connection failure Mail Configure...

Page 60: ...erver s domain name instead of its IP address in the SMTP Server field Address entered under Sender must be in the correct email format and include the symbol If user authentication is required by the SMTP server select Use and then enter the User and Password information 3 Select OK to apply and exit This product contains content developed by OpenSSL Project for use in Open SSL Toolkit http www o...

Page 61: ...tc Text In Displays strings received from text in devices Select Display Dwell and specify how long to display the text in string Text in strings are shown on the single screen only Main Monitor Configure monitor related settings Mode Select Full Sequence or Cameo Sequence Interval Select between 3 secs and 2 mins For more information on Sequence refer to the 8 Sequence on page 28 Event Monitoring...

Page 62: ...on refer to the Monitoring on page 39 Disk Almost Full Disk Full If the storage device is not in Recycle status event status is displayed when the amount of disk space specified under System Monitoring is reached and when the disk becomes 100 full For more information refer to the Monitoring on page 39 Fan Error Event is indicated when the cooling fan cannot reach a certain RPM or fails for longer...

Page 63: ...D s bad sector ratio is higher than as designated by the user Generates a system event Temperature N A Unable to detect the disk s temperature Good Operating within normal temperature range Bad Disk temperature higher than as designated by the user Generates a system event S M A R T N A A disk that does not support S M A R T Good A disk with normal S M A R T status Bad A disk with abnormal S M A R...

Page 64: ...der indicates a video encoder is connected to the LAN port and shows how many cameras are connected Clicking the image displays the connected cameras channel numbers LAN Port Link indicates a camera or a network switch is connected indicates neither is connected Power Consumption If receiving power from the NVR the actual amount of power consumed by each camera is indicated under each camera icon ...

Page 65: ...Part 3 Configuration 65 Network Connection Info Indicates network connection statuses connected connecting disconnected and connection error using following lines ...

Page 66: ... use the Arrow buttons on the remote control to select the menus and options Search menu can also be displayed by placing the mouse cursor on the upper portion of the screen 1 2 3 4 The Control Area consists of Top Center Right Bottom and None 1 Top Activates top Search menu Use the arrow buttons to select an option 2 Center Activates the middle screen section Use the arrow buttons to select a cam...

Page 67: ...original ratio 4 Alarm Pressing this button while the alarm has been activated resets all NVR alarm outputs including the built in buzzer 5 Database Record Search recording data contained in the main recording device Other Search data recorded while disks used in other systems were connected 6 Panic Record Use the Panic Record feature 7 Camera Select a camera channel and display it as a single scr...

Page 68: ... direction and speed Vertical indicator placement to the right of the center means the video is being played back in the forward direction Placement to the left means the opposite Farther away the vertical indicator from the center faster the playback speed Click and drag the vertical indicator to adjust the playback speed Releasing the mouse button returns the vertical indicator to the center and...

Page 69: ...ck position Farther back the data is on the record table the more recent it is If the system s clock is changed to a previous date and time it is possible for multiple recordings with the identical time stamp to exist Overlapped segments are highlighted in yellow Selecting or on the upper right portion of the Time Lapse search window changes the size of search window and displays all or minimum ch...

Page 70: ...radual movements no matter how long they persist will not be recognized In contrast Museum Search looks for changes in the specified area by using the From frame as a reference Museum Search therefore recognizes even minute deviations from the original From frame The Zone setting can be configured in the identical manner as the Zone setting under System Setup Motion Detection For more information ...

Page 71: ...he Search menu to set point A The icon will appear on the status indicator area on the upper right corner of the screen Select Clip Copy A B Clip Copy once again to set point B The Clip Copy Setup window will appear Select A and B points are automatically applied as From and To values Channels Specify which channel to save the recording to Password Enable password protection for the saved video cl...

Page 72: ...o format the HDD or use a recovery program to repair the damage to the drive s file system Print Print the current image While in Search Mode select Pause to pause playback Select Print from the Search menu to open up the Print Setup window Printer Model File Printer Saves the current frame to the USB storage device as a pdf file that can be printed on the printer connected to a computer Paper Siz...

Page 73: ... system s clock is changed to a point in the past overlapping recordings may be produced Overlapped recordings have to be searched in segments For example making a recording from 1 o clock to 5 o clock changing the system s clock at 5 o clock to 3 o clock and then continuing to record until 6 o clock produces two recordings that overlap between 3 o clock and 5 o clock This results in two segments ...

Page 74: ...act your network administrator for the IP address of the NVR you wish to connect to and the WebGuard port number 2 When prompted with the WebGuard login window select WEBWATCH or WEBSEARCH as the desired mode Enter the ID and password and click LOGIN to sign in using the selected mode If connecting by entering http web dvronline net enter the NVR s IP address in the Device Address field Selecting ...

Page 75: ...cessories Command Prompt Right Click and then select Run as administrator Type in netsh int tcp set global autotuninglevel disable and then press Enter Restart the computer to apply the change To enable auto tuning again launch the command prompt as an administrator and then type in netsh int tcp set global autotuninglevel normal Restart the computer to apply the change Web Monitoring Mode A remot...

Page 76: ...r the camera the name used at the remote locale is shown on the screen Enable Audio Enables audio transmission with remote locales Select to display buttons Enables transmission of audio to the remote locale via microphone Enables playback of audio from the remote locale on speakers Enables two way audio communication with the remote locale Disables audio transmission If the remote locale connecte...

Page 77: ... inactivity 9 0 5 6 7 8 1 3 4 2 1 Press to log out WebGuard 2 Press to switch over to Web monitoring mode 3 Place the mouse pointer on the WebSearch logo to check WebGuard s version 4 Displays the current time and login information of WebGuard 5 Apply image filters Sharpen Blur Equalizer Interpolation and Revert to the images Image calibration is applied only during the paused state 6 Zoom in or o...

Page 78: ...ode and OSD settings Select rendering mode to adjust the video output rate or select which OSD elements to display on the screen from the OSD list Click to save the video recording as an executable file Click to save the current video screen as an image file Click to print the current video screen using a printer connected to the computer Click to reload recent video recordings from remote locales...

Page 79: ... Disk Bad Clip Copy End Login Clip Copy Cancel Logout Clip Copy Failure Setup Begin Clip Copy User Setup End Clip Copy Begin Remote Setup Change Clip Copy Finished Remote Setup Failure Clip Copy Duration of Video Setup Import Clip Copy Camera Setup Import Failure Callback Failed Setup Export Factory Reset Setup Export Failure Camera Upgrade Begin Setup Export Canceled Camera Upgrade End SNS Failur...

Page 80: ...Storage Device in Use 104 Reboot Failure 405 Unsupported File System 105 Improper File 500 Clip Copy in Progress Upgrade Not Available 300 Remote Connection Failure Clip Copy Error Codes No Type No Type 0 Unknown Error 12 Disk Error 1 Device Error 13 Clip Player Execution File Not Found 2 Device Connection Failure 14 Clip Player Execution File Access Failure 3 CD Media Not Found 15 Clip Player Exe...

Page 81: ...ut 26 Port in Use 7 Network Device Terminated 27 SSL Connection Failure 8 Unable to Connect No Available Port 28 Network Timeout 9 Server Not in Operation Unable to Connect 29 Network Device Host Timeout 11 Network Unavailable 30 RTP via TCP Not Supported by Network Device Host 12 Different Network Zone Unable to Access 31 Socket Error 13 Connection Timeout 100 Unknown CODEC 14 Forced Disconnectio...

Page 82: ...rd disk may be full Delete video recordings to free up space Set the NVR to Recycle mode For more information refer to the General on page 48 icon is shown but video is not being recorded If the Pre Event is enabled the and icons appears when recording is not inprogress or the and icons appear when an event occurs and recording is in progress For more information refer to the Schedule on page 49 T...

Page 83: ...UT 48V 1 36A Power Consumption NVR 12V 2 1A 25 2W PSE 48V 1 0A Max 48W Certifications FCC CE When two HDDs 3TB are installed the value above was measured Video Video In 4 8 Network Camera Video In Port 4 9 Monitor Out HDMI 1 HDMI VGA 1 DB15 Video Resolution 1920 x 1200 1920 x 1080 1680 x 1050 1600 x 1200 Recording Speed IPS 240ips Full HD SmartIP 8EDX 120ips Full HD SmartIP 4EDX Playback Speed IPS...

Page 84: ...rage 2 SATA2 bays External Storage eSATA 1 port Clip Copy Device USB Storage Device USB HDD USB Memory etc Some hard disks may not function properly when mounted on to this product Refer to the compatibility chart below before mounting any additional hard disk on to the product Hard disk compatibility chart is subject to change without notice Contact your retailer for the latest compatibility char...

Page 85: ... FEN 58 L Live Mode 28 Login 27 M Motion Search 70 Mouse 35 O OSD 61 P Panic Recording 32 Pre Event 50 Print 72 PTZ Control 30 R Recording 32 Record Setup 48 S Schedule 49 Search 66 Storage 39 Stream 46 T Text In 54 Text In Search 70 Timelapse Mode 66 U Upgrade 47 V Video Analytics 50 W WAN 57 WebGuard 74 Wizard 20 V1 1 Index ...

Page 86: ... read the Owner s Manual before installing the device x Never place the Equipment in a confined space eg bookcase built in cabinet unless proper ventilation is available It is advised to leave a 10cm space around the unit x To prevent fire or shock hazard do not expose the Equipment to water Ensure that objects filled with liquid eg vases are not placed on or near the Equipment x Avoid keeping or ...

Page 87: ... must return the Equipment to Pacific Communications The consumer will be responsible for the collection and freight costs of returning the Equipment to Pacific Communications or to any designated Pacific Communications Authorised Service Centre for repair or replacement The consumer will also be responsible for the freight costs to deliver any new or repaired Equipment to the consumer e This warr...

Page 88: ...IDIS Co Ltd For more information please visit at www idisglobal com ...

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