19
Warranty
Hills Warranty
1. Hills provides consumers with the following warranty in relation to this Product,
in addition to complying with the requirements of any relevant legislation, including
the Competition and Consumer Act 2010 (Cth) in Australia and the Consumer
Guarantees Act 1993 in New Zealand (the
Acts
), except where a New Zealand
consumer acquires the relevant Product for the purposes of a business.
2. In this warranty, we have used the following definitions:
(a)
Hills
,
our
or
we
means Hills Holdings Limited (ABN 35 007 573 417)
of 159 Port Road Hindmarsh South Australia 5007;
(b)
Products
means the following goods manufactured by Hills (including products
manufactured for Hills by its contract manufacturers):
Hills Supa Fold Folding
Frame Clotheslines;
(c)
Material
means a material or component used by Hills in the manufacture
of the Products;
(d)
Warranty Period
means 10 years from the date of purchase of the relevant
Product and, in relation to polycore line, means a period of 1 year from the date of
purchase of the Product. If the Product or part (as the case may be) is repaired or
replaced, there will be no extension to the original warranty period; and
(e)
Workmanship
means the handling, assembly and manufacturing processes
performed by or on behalf of Hills in order to manufacture the Products.
3. Hills warrants that for the duration of the Warranty Period, all Products will be free
of faults arising from defects in Workmanship or Materials, on the terms and conditions
set out in this warranty.
4. Hills undertakes that if during the Warranty Period any Product, or any part
of a Product, has failed to operate correctly due to faulty Workmanship or defective
Material, it will repair or replace the Product or part (as the case may be) free of charge
provided that the following procedure is met:
(a) The consumer must contact Hills upon becoming aware of any defect to a
Product. The contact details for Hills are set out in this warranty and under
the heading “Hills Contacts”.
(b) Following consultation with Hills, Hills will determine whether there is a defect,
and if so Hills agrees to (at Hills’ option):
i. in the case of goods – repair, replace or supply equivalent goods, or pay
the cost of any of those remedies to the consumer; or
ii. in the case of services – supply the services again or pay the cost of having
the services supplied again.
(c) If Hills requests the return of the applicable Product or part, Hills will be
responsible for the collection and freight costs of returning that Product or part.
The consumer agrees to assist Hills with any reasonable request to enable Hills
to collect such Product or part.
(d) Hills also agrees to be responsible for the freight costs to deliver any new Product
or replacement part to the consumer.
