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Warranty
Warranty
1.
Hills provides consumers with the following
warranty in relation to this Product, in
addition to complying with the
requirements of any relevant legislation,
including the Competition and Consumer
Act 2010 (Cth) in Australia and the
Consumer Guarantees Act 1993 in New
Zealand (the
Acts
), except where a New
Zealand consumer acquires the relevant
Product for the purposes of a business.
2.
In this warranty, we have used the
following definitions:
(a) Hills
,
our
or
we
means Hills Limited
(ABN 35 007 573 417) of
159 Port Road Hindmarsh South
Australia 5007;
(b) Products
means the following goods
manufactured by Hills (including
products manufactured for Hills by
its contract manufacturers):
Hills Retracting Clothesline;
(c) Material
means a material or
component used by Hills in the
manufacture of the Products;
(d) Warranty Period
means 10 years from
the date of purchase of the relevant
Product and, in relation to polycore line,
means a period of one year from the
date of purchase of the Product.
If the Product or part (as the case may
be) is repaired or replaced, there will be
no extension to the original warranty
period; and
(e) Workmanship
means the handling,
assembly and manufacturing processes
performed by or on behalf of Hills in
order to manufacture the Products.
3.
Hills warrants that for the duration of the
Warranty Period, all Products will be free of
faults arising from defects in Workmanship
or Materials, on the terms and conditions
set out in this warranty.
4.
Hills undertakes that if during the Warranty
Period any Product, or any part of a
Product, has failed to operate correctly due
to faulty Workmanship or defective Material,
it will repair or replace the Product or part
(as the case may be) free of charge provided
that the following procedure is met:
(a)
The consumer must contact Hills upon
becoming aware of any defect to a
Product. The contact details for Hills are
set out in this warranty and under the
heading “Hills contacts”.
(b)
Following consultation with Hills, Hills
will determine whether there is a defect,
and if so Hills agrees to (at Hills’ option):
i.
in the case of goods – repair, replace
or supply equivalent goods, or pay
the cost of any of those remedies to
the consumer; or
ii.
in the case of services – supply the
services again or pay the cost of
having the services supplied again.
(c)
If Hills requests the return of the
applicable Product or part, Hills will be
responsible for the collection and freight
costs of returning that Product or part.
The consumer agrees to assist Hills with
any reasonable request to enable Hills
to collect such Product or part.
(d)
Hills also agrees to be responsible for
the freight costs to deliver any new
Product or replacement part to the
consumer.
5.
This warranty is in addition to any
non-excludable legal rights or remedies
conferred on the consumer under any
applicable Act and any similar laws. To the
extent permitted by law, Hills’ liability for
any non-excludable condition or warranty
is limited to rectifying any defect at its
option, as set out in paragraph 4(b).
6.
Subject to the requirements of any
applicable Act or legislation and to
the extent permitted by law, no liability
(whether expressed or implied) of any
nature whatsoever, is accepted by Hills
for any consequential loss, damage or
injury arising as a result of any fault in the
Products.
7.
This warranty does not extend to damage
to Products which occurs during transit or
transportation, or which is caused by any
abuse, accident or improper installation,
connection, use, adjustment or repair or
use of goods otherwise than in accordance
with instructions issued by Hills.
8.
The warranty on Products is waived if any
addition or attachment to the Products do
not have Hills’ specific approval or are not
sold as Hills products. The Products are
designed to perform specific tasks under
established test loads and unauthorised
attachments may produce stresses for
which the design is not appropriate.
9.
The following applies to consumers who
purchased a relevant Product in Australia:
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and compensation for any other reasonably
foreseeable loss or damage. You are
also entitled to have the goods repaired
or replaced if the goods fail to be of
acceptable quality and the failure does not
amount to a major failure.
Hills contacts
We are committed to providing you with
complete customer satisfaction. If you have
any questions or comments about our
products or services please contact your
nearest Customer Service Centre during their
local business hours:
Australia
1300 300 564
[email protected]
New Zealand
09 262 3052
[email protected]
Rest of the World
Refer to Hills website
hillshome.com.au/en/contact-us
Hills websites
hillshome.com.au
Hills Branded Products
hillshome.com.au/customerservice
Hills Consumer Advice
hills.com.au
Hills Limited
