Burner won’t light
Propane cylinder is frosted over
Wait until the propane cylinder
warms up and becomes unfrosted
Blockage in orifice
Clear blockage
Control knob is not in ON position
Turn control knob to ON
Burner flame is low
Gas pressure is low
Turn cylinder valve OFF and replace
cylinder
Outdoor temperature is less than 40ºF and
tank is less than 1/4 full
Use a full cylinder
Control knob fully ON
Check burner and orifices for
blockage
Carbon build-up
Thick black smoke
Dirt or film on burner
Clean burner
Blockage in burner
Remove blockage and clean burner
inside and outside
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-888-775-1330,
7 a.m. - 4 p.m. (PST), Monday - Friday.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
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