HIKVISION DS-7104NI-W User Manual Download Page 12

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Network Video Recorder User Manual

Chapter 8 Alarm Settings ......................................................................................... 91

Setting Motion Detection Alarm ................................................................ 91

Setting Sensor Alarms ................................................................................ 93

Detecting Video Loss Alarm ....................................................................... 95

Detecting Video Tampering Alarm ............................................................. 96

Line Crossing Detection Alarm ................................................................... 98

Intrusion Detection Alarm.......................................................................... 99

Handling Exceptions Alarm ...................................................................... 101

Setting Alarm Response Actions .............................................................. 102

Triggering or Clearing Alarm Output Manually ........................................ 105

Chapter 9 Network Settings .................................................................................. 106

Configuring General Settings ................................................................... 106

Configuring Wi-Fi Settings ........................................................................ 106

Configuring Advanced Settings ................................................................ 107

Configuring Hik-Connect ................................................................. 107

Configuring DDNS............................................................................ 110

Configuring NTP Server ................................................................... 112

Configuring More Settings .............................................................. 113

Configuring Email ............................................................................ 114

Configuring NAT .............................................................................. 115

Checking Network Traffic ................................................................ 119

Configuring Network Detection ............................................................... 120

Testing Network Delay and Packet Loss .......................................... 120

Exporting Network Packet............................................................... 120

Checking the Network Status .......................................................... 121

Checking Network Statistics ............................................................ 122

Chapter 10 HDD Management ............................................................................. 123

Initializing HDDs ..................................................................................... 123

Configuring Quota Mode ....................................................................... 124

HDD Detection ....................................................................................... 125

Configuring HDD Error Alarms ............................................................... 127

Chapter 11 Camera Settings .................................................................................. 129

Configuring OSD Settings ....................................................................... 129

Configuring Privacy Mask ....................................................................... 130

Configuring Video Parameters ............................................................... 131

Chapter 12 Device Management and Maintenance ........................................... 132

Summary of Contents for DS-7104NI-W

Page 1: ...Network Video Recorder User Manual ...

Page 2: ...entioned below are the properties of their respective owners Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE PRODUCT DESCRIBED WITH ITS HARDWARE SOFTWARE AND FIRMWARE IS PROVIDED AS IS WITH ALL FAULTS AND ERRORS AND HIKVISION MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRI...

Page 3: ...ence 2 This device must accept any interference received including interference that may cause undesired operation EU Conformity Statement This product and if applicable the supplied accessories too are marked with CE and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014 30 EU the LVD Directive 2014 35 EU the RoHS Directive 2011 65 EU 2012 19 EU...

Page 4: ... from the device turn off the power at once and unplug the power cable and then please contact the service center Preventive and Cautionary Tips Before connecting and operating your device please be advised of the following tips Ensure unit is installed in a well ventilated dust free environment Unit is designed for indoor use only Keep all liquids away from the device Ensure environmental conditi...

Page 5: ...t may be found in this document are defined as follows Symbol Description Provides additional information to emphasize or supplement important points of the main text Indicates a potentially hazardous situation which if not avoided could result in equipment damage data loss performance degradation or unexpected results Indicates a hazard with a high level of risk which if not avoided will result i...

Page 6: ... in live view is supported and the channel display sequence is adjustable Live view screen can be switched in group and manual switch and automatic cycle live view are also provided and the interval of automatic cycle can be adjusted Configurable main stream and sub stream for the live view Quick setting menu is provided for live view Motion detection video tampering VCA Video Content Analysis ala...

Page 7: ...tart time end time etc Smart search for the selected area in the video Zooming in when playback Reverse playback of multi channel Supports pause play reverse speed up speed down skip forward and skip backward when playback and locating by dragging the mouse Supports thumbnails view and fast view during playback Up to 4 8 ch synchronous playback Backup Export video data by USB or SATA device Export...

Page 8: ...HCP DNS DDNS NTP SADP and SMTP are supported TCP UDP and RTP for unicast Auto Manual port mapping by UPnPTM Supports access by Hik Connect Remote reverse playback via RTSP Supports accessing by the platform via ONVIF Remote search playback download locking and unlocking of the record files and the breakpoint resume is supported for downloading files Remote viewing of the device status system logs ...

Page 9: ...Network Video Recorder User Manual 8 Development Scalability SDK for Windows and Linux system Source code of application software for demo Development support and training for application system ...

Page 10: ...ing the IP Cameras 27 Activating the IP Camera 27 Adding the Online IP Cameras 28 Editing the Connected IP Cameras and Configuring Customized Protocols 31 Chapter 3 Live View 34 Live View Status Icons 35 Operations in Live View Mode 35 Right Click Menu 35 Quick Setting Toolbar in Live View Mode 36 Adjusting Live View Settings 38 Channel zero Encoding 40 Chapter 4 PTZ Controls 42 Configuring PTZ Se...

Page 11: ...g the Recording Files 66 Setting HDD Property to Read only 68 Chapter 6 Playback 70 Playing Back Record Files 70 Instant Playback 70 Playing Back by Normal Search 70 Playing back by Smart Search 74 Playing Back by Event Search 76 Playing Back by Tag 78 Playing Back by System Logs 80 Playing Back External File 82 Playing Back by Sub periods 82 Auxiliary Functions of Playback 83 Playing Back Frame b...

Page 12: ...ng Advanced Settings 107 Configuring Hik Connect 107 Configuring DDNS 110 Configuring NTP Server 112 Configuring More Settings 113 Configuring Email 114 Configuring NAT 115 Checking Network Traffic 119 Configuring Network Detection 120 Testing Network Delay and Packet Loss 120 Exporting Network Packet 120 Checking the Network Status 121 Checking Network Statistics 122 Chapter 10 HDD Management 123...

Page 13: ... Upgrading by Local Backup Device 135 Upgrading by FTP 136 Restoring Default Settings 137 Chapter 13 Others 138 Configuring General Settings 138 Configuring DST Settings 139 Configuring More Settings for Device Parameters 139 Managing User Accounts 140 Adding a User 140 Deleting a User 143 Editing a User 143 Chapter 14 Appendix 146 Glossary 146 Troubleshooting 147 ...

Page 14: ...button Left Right Scroll wheel USB mouse can also be used with this NVR To use a USB mouse Plug USB mouse into one of the USB interfaces on the front panel of the NVR The mouse should automatically be detected If in a rare case that the mouse is not detected the possible reason may be that the two devices are not compatible please refer to the recommended the device list from your provider The ope...

Page 15: ...tion detection Select target area Digital zoom in Drag and select target area Live view Drag channel time bar Right Click Single Click Live view Show menu Menu Exit current menu to upper level menu Scroll Wheel Scrolling up Live view Previous screen Menu Previous item Scrolling down Live view Next screen Menu Next item Rear Panel The rear panel vaires according to different models DS 7100NI K1 W M...

Page 16: ...upply 12 VDC power supply 3 Audio out 1 RCA connectors for audio output 4 VGA VGA video output connector 5 HDMI HDMI video output connector 6 LAN One RJ 45 10M 100M self adaptive Ethernet interfaces provided 7 Wi Fi Antenna Wi Fi antenna interface 8 USB Two USB 2 0 interface 9 Ground Ground needs to be connected when device starts up ...

Page 17: ...le Power Supply UPS be used in conjunction with the device The Power indicator LED on the front panel should be red indicating the device gets the power supply Turn on the power switch on the rear panel if the device starts up for the first time or press the button on the front panel The Power indicator LED should turn blue indicating that the unit begins to start up After startup the Power indica...

Page 18: ...fore activation Input the same password Create New Password and Confirm New Password Settings Admin Password We highly recommend you create a strong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend ...

Page 19: ...e Remind Insert the USB flash drive disk to your device and export the GUID file to the USB flash drive disk in the Reset Password interface Please refer to Chapter 2 1 5 Reset Your Password for the instructions of password resetting Export GUID File Please keep your GUID file properly for future password resetting For the old version device if you update it to the new version the following dialog...

Page 20: ... unlock pattern for device login Configuring the Unlock Pattern After the device is activated you can enter the following interface to configure the device unlock pattern Set Unlock Pattern Step 1 Use the mouse to draw a pattern among the 9 dots on the screen Release the mouse when the pattern is done ...

Page 21: ...st 4 dots to draw the pattern Each dot can be connected for once only Step 2 Draw the same pattern again to confirm it When the two patterns match the pattern is configured successfully Confirm the Pattern If the two patterns are different you must set the pattern again ...

Page 22: ... the menu to enter the interface as shown in Figure 2 8 Draw the Unlock Pattern Draw the pre defined pattern to unlock to enter the menu operation If you have forgotten your pattern you can select the Forget My Pattern or Switch User option to enter the normal login dialog box When the pattern you draw is different from the pattern you have configured you should try again If you have drawn the wro...

Page 23: ...s Select User Name in the dropdown list Login Interface Input password Click OK to log in When you forget the password of the admin you can click Forget Password to reset the password Please refer to Chapter 2 1 5 Reset Your Password for details The device gets locked for 60 seconds if the admin user performs 7 failed password attempts 5 attempts for the guest operator User Logout Purpose ...

Page 24: ...ed to input a user name and password to unlock the system Reset Your Password When you forget the password of the admin you can reset the password by importing the GUID file The GUID file must be exported and saved in the local U flash disk after you have activated the device refer to Chapter 2 1 2 Activate Your Device On the user login interface click Forget Password to enter the Reset Password i...

Page 25: ...invalid The new GUID file should be exported for future password resetting You can also enter the User User Management interface to edit the admin user and export the GUID file Use the Wizard for Basic Configuration The Setup Wizard can guide you to configure the system resolution system date time HDD initialization IP camera management etc If you don t want to use the setup wizard at that moment ...

Page 26: ...to enter the IP Camera Management interface Automatically Add Cameras for Non PoE Models For non PoE devices you can quickly add one or more IP cameras which are searched within the same network and have the same user name and password with the device Start Wizard Interface ...

Page 27: ...dd to add the cameras which have the same user name and password with the device IP Camera Management Before adding the camera make sure the IP camera to be added is in active status If the camera is in inactive status you can click the inactive icon of the camera to set the password to activate it You can also select multiple cameras from the list and click the One touch Activate to activate the ...

Page 28: ...the same network segment the Password status shows whether it is active or inactive IP Camera Management Interface Click the inactive icon of the camera to enter the following interface to activate it You can also select multiple cameras from the list and click One touch Activate to activate the cameras in batch Set the password of the camera to activate it Use IP Camera Activation Password when y...

Page 29: ...onthly or weekly can better protect your product Click OK to finish the acitavting of the IP camera And the security status of camera will be changed to Active Add the Online IP Cameras Purpose The main function of the NVR is to connect the network cameras and record the video got from it So before you can get a live view or record of the video you should add the network cameras to the connection ...

Page 30: ...e network segment will be detected and displayed in the camera list Select the IP camera from the list and click the button to add the camera Or you can click One touch Adding to add all cameras with the same login password from the list Make sure the camera to add has already been activated For the encoders with multiple channels only check the Channel Port checkbox in the pop up window as shown ...

Page 31: ...it the IP address protocol management port and other information of the IP camera to be added If the IP camera to add has not been actiavated you can activate it from the IP camera list on the camera management interface Optional Check Continue to Add to add other IP cameras Click Add to add the camera The successfully added cameras are listed in the interface Refer to the following table for the ...

Page 32: ...k For the added IP cameras the Security status shows the security level of the password of camera strong password weak password and risk password Security Level of IP Camera s Password Show the Password of the Added IP Camera For admin check Show Password of IP Camera to show the passwords of the successfully added IP cameras Enable the Wi Fi Auto Switch When connect an IP camera to a Wi Fi NVR ch...

Page 33: ...cted device is an encoding device with multiple channels you can choose the channel to connect by selecting the channel port No in the dropdown list Click OK to save the settings and exit the editing interface Editing the Advanced Parameters Drag the horizontal scroll bar to the right side and click the icon Network Configuration of the Camera You can edit the network information and the password ...

Page 34: ...figured with the standard protocols you can configure the customized protocols for them Click Protocol in the custom adding IP camera interface to enter the protocol management interface Protocol Management Interface There are 16 customized protocols provided in the system you can edit the protocol name and choose whether to enable the sub stream Choose the protocol type of transmission and choose...

Page 35: ...ave the checkbox empty Type The network camera adopting custom protocol must support getting stream through standard RTSP Transfer Protocol Select the transfer protocol for the custom protocol Port Set the port No for the custom protocol Path Set the resource path for the custom protocol E g ch1 main av_stream The protocol type and the transfer protocols must be supported by the connected network ...

Page 36: ...n sensor alarm or VCA alarm Record manual record continuous record motion detection sensor alarm or VCA alarm triggered record Alarm Record Event Exception motion detection sensor alarm VCA alarm or exception information appears at the lower left corner of the screen Please refer to Chapter 8 8 Setting Alarm Response Actions for details Operations in Live View Mode Right Click Menu In live view mo...

Page 37: ...erface and manage the cameras Playback Enter the playback interface and start playing back the video of the selected channel immediately Output Mode Four modes of output supported including Standard Bright Gentle and Vivid Aux Monitor The NVR checks the connection of the output interfaces to define the main and auxiliary output interfaces The priority level for the main and aux output is HDMI VGA ...

Page 38: ... Sub Str eam Instant Playback only shows the record in last five minutes If no record is found it means there is no record during the last five minutes Digital Zoom is for zooming in the live image You can zoom in the image to different proportions 1 to16X by moving the sliding bar from to You can also scroll the mouse wheel to control the zoom in out Digital Zoom Image Settings icon can be select...

Page 39: ...he mouse onto the icon to show the real time stream information including the frame rate bitrate resolution and stream type Information Adjuste Live View Settings Purpose Live View settings can be customized according to different needs You can configure the output interface dwell time for screen to be shown mute or turning on the audio the screen number for each channel etc ...

Page 40: ...de to be used for Live View Dwell Time The time in seconds to dwell between switching of channels when enabling auto switch in Live View Enable Audio Output Enables disables audio output for the selected video output Volume Adjust the volume of live view playback and two way audio for the selected output interface Event Output Designates the output to show event video Full Screen Monitoring Dwell ...

Page 41: ...r the more settings interface 2 Select the camera to configure from the list 3 Select the stream type to Main Stream Sub Stream or Auto Stream Type Settings 4 Click Apply to save the settings 5 Optional You can click Copy to copy the stream type settings of the current camera to other camera s Channel zero Encoding Purpose Sometimes you need to get a remote view of many channels in real time from ...

Page 42: ...ideo Recorder User Manual 41 Configure the Frame Rate Max Bitrate Mode and Max Bitrate After you set the Channel Zero encoding you can get a view in the remote client or web browser of 16 channels in one screen ...

Page 43: ...onfiguring PTZ Settings Purpose Follow the procedure to set the parameters for PTZ The configuring of the PTZ parameters should be done before you control the PTZ camera Go to Menu Camera PTZ PTZ Settings Click PTZ Parameters to set the PTZ parameters PTZ General ...

Page 44: ... User Manual 43 Choose the camera for PTZ setting in the Camera dropdown list Enter the parameters of the PTZ camera All the parameters should be exactly the same as the PTZ camera parameters Click Apply to save the settings ...

Page 45: ...ation where you want to set preset and the zoom and focus operations can be recorded in the preset as well Enter the preset No 1 255 in the preset text field and click the Set button to link the location to the preset Repeat the steps2 3 to save more presets You can click Clear to clear the location information of the preset or click the Clear All button to clear the location information of all th...

Page 46: ...e general settings of the PTZ control PTZ Panel General Click to enter the preset No in the corresponding text field Click the Call Preset button to call it Customizing Patrols Purpose Patrols can be set to move the PTZ to different key points and have it stay there for a set duration before moving on to the next key point The key points are corresponding to the presets The presets can be set foll...

Page 47: ... will move from one key point to the next Click Add to add the next key point to the patrol and you can click OK to save the key point to the patrol You can delete all the key points by clicking Clear for the selected patrol or click the Clear All button to delete all the key pints for all patrols Calling Patrols Purpose Calling a patrol makes the PTZ to move according the predefined patrol path C...

Page 48: ...r in the dropdown list Click Start and click corresponding buttons in the control panel to move the PTZ camera and click Stop to stop it The movement of the PTZ is recorded as the pattern Calling Patterns Purpose Follow the procedure to move the PTZ camera according to the predefined patterns Click PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on the front pane...

Page 49: ...ear Scan can be enabled to trigger the scan in the horizantal direction in the predefined range This function is supported by some certain models Go to Menu Camera PTZ PTZ Settings Use the directional button to wheel the camera to the location where you want to set the limit and click the Left Limit or Right Limit button to link the location to the corresponding limit ...

Page 50: ...scan range Click PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on the front panel or click the PTZ Control icon in the quick setting bar to enter the PTZ setting menu in live view mode Click the button to show the one touch function of the PTZ control PTZ Panel One touch Click Linear Scan to start the linear scan and click the Linear Scan button again to stop i...

Page 51: ... show the one touch function of the PTZ control PTZ Panel One touch There are 3 one touch park types selectable click the corresponding button to activate the park action Park Quick Patrol The dome starts patrol from the predefined preset 1 to preset 32 in order after the park time The undefined preset will be skipped Park Patrol 1 The dome starts move according to the predefined patrol 1 path aft...

Page 52: ...ration on the control panel and you can enter the PTZ Settings interface In PTZ control mode the PTZ panel will be displayed when a mouse is connected with the device If no mouse is connected the icon appears in the lower left corner of the window indicating that this camera is in PTZ control mode PTZ Panel Description of the PTZ panel icons Icon Description Icon Description Icon Description Direc...

Page 53: ...order User Manual 52 Icon Description Icon Description Icon Description interface control interface settings interface Previous item Next item Start pattern patrol Stop the patrol pattern movement Exit Minimize windows ...

Page 54: ...been installed If not please install a HDD and initialize it Menu HDD General HDD General Check the storage mode of the HDD 1 Click Advanced to check the storage mode of the HDD 2 If the HDD mode is Quota please set the maximum record capacity For detailed information see Chapter 10 2 Configuring Quota Mode Go to Menu Record Parameters Recording Parameters Parameters Setting for Recording 1 Select...

Page 55: ... record time as 5 seconds the camera records it at 9 59 55 Post record The time you set to record after the event or the scheduled time For example when an alarm triggered recording ends at 11 00 if you set the post record time as 5 seconds it records till 11 00 05 Expired Time The expired time is the longest time for a record file to be kept in the HDD if the deadline is reached the file will be ...

Page 56: ...he camera to save the recording files in the redundant HDD You must configure the redundant HDD in HDD settings The parameters of Main Stream Event are read only Parameters Settings for Sub stream 1 Enter the Sub stream tab page Sub stream Parameters 2 Configure the parameters of the camera 3 Click Apply to save the settings Configuring Recording Schedule Purpose Set the recording schedule and the...

Page 57: ...ording triggered by either motion detection or alarm M A recording triggered by motion detection and alarm 2 Choose the camera you want to configure 3 Select the check box after the Enable Schedule item 4 Click Edit or click on the color icon under the edit button and draw the schedule line on the panel Edit the Schedule In the message box you can choose the day to which you want to set schedule R...

Page 58: ...A Video Content Analysis triggered recording and capture you must configure the motion detection settings alarm input settings or VCA settings as well For detailed information refer to Chapter 8 1 Chapter 8 2 and Chapter 5 5 The VCA settings are only available to the smart IP cameras Repeat the above edit schedule steps to schedule recording for other days in the week You can click Copy to enter t...

Page 59: ...pose Follow the steps to set the motion detection parameters In the live view mode once a motion detection event takes place the NVR can analyze it and do many actions to handle it Enabling motion detection function can trigger certain channels to start recording or trigger full screen monitoring audio warning notify the surveillance center and so on In this chapter you can follow the steps to sch...

Page 60: ...on area click Clear By default the feature of Dynamic Analysis for Motion is enabled When the motion detection triggered frame green for the moving targets in the motion detection area will be displayed on the live video Motion Detection Mask 4 Click Settings and the message box for channel information pop up Motion Detection Handling 5 Select the channels which you want the motion detection event...

Page 61: ...ng Alarm Triggered Recording Purpose Follow the procedure to configure alarm triggered recording Go to Menu Configuration Alarm Alarm Settings Click Alarm Input tab and set the alarm parameters Alarm Settings Alarm Input 1 Select Alarm Input number and configure alarm parameters 2 Choose N O normally open or N C normally closed for alarm type 3 Check the checkbox for Enable 4 Click Settings ...

Page 62: ... input parameters If the settings can also be applied to other alarm inputs click Copy and choose the alarm input number Copy Alarm Input Edit the Alarm triggered record in the Record Schedule setting interface For the detailed information of schedule configuration see Chapter 5 2 Configuring Recording Schedule Configuring VCA Event Recording Purpose You can configure the recording triggered by th...

Page 63: ...ion detection Click the icon to configure the alarm linkage actions for the VCA events 1 Select Trigger Channel tab and select one or more channels which will start to record when VCA alarm is triggered 2 Click Apply to save the settings Set Trigger Camera of VCA Alarm The PTZ Linking function is only vailable for the VCA settings of IP cameras ...

Page 64: ...g Go to Menu Manual Or press the REC SHOT button on the front panel Manual Record Enable the Manual Record 1 Select Record on the left bar 2 Click the status button before camera number to change to Disable manual record Click the status button to change to Green icon means that the channel is configured the record schedule After rebooting all the manual records enabled will be canceled Configurin...

Page 65: ...at to configure holiday schedule 5 Set the start and end date 6 Click Apply to save settings Click OK to exit the Edit interface Enter Record Schedule settings interface to edit the holiday recording schedule See Chapter 5 2 Configuring Recording Schedule Configuring Redundant Recording Purpose Enabling redundant recording which means saving the recording files not only in the R W HDD but also in ...

Page 66: ... General Editing Click Apply to save the settings Click OK to back to the upper level menu You must set the Storage mode in the HDD advanced settings to Group before you set the HDD property to Redundant There should be at least another HDD which is in Read Write status Go to Menu Record Parameters 1 Select Record tab 2 Click More Settings to enter the following interface ...

Page 67: ...r configuring other channels Files Protection Purpose You can lock the recording files or set the HDD property to Read only to protect the record files from being overwritten Locking the Recording Files Lock File when Playback Go to Menu Playback Check the checkbox of channel s in the channel list and then double click to select a date on the calendar Normal Playback ...

Page 68: ... lock all the record files related to the playback channels You can click the button to pop up the file management interface Click Locked File to check and export the locked files Locked File Management In the File Management interface you can also click to change it to to unlock the file and the file is not protected Lock File when Export Go to Menu Export Export ...

Page 69: ...tect the record files 1 Find the record files you want to protect and then click the icon which will turn to indicating that the file is locked The record files of which the recording is still not completed cannot be locked 2 Click to change it to to unlock the file and the file is not protected Unlocking Attention Setting HDD Property to Read only Go to Menu HDD HDD General Click to edit the HDD ...

Page 70: ...ny files in a Read only HDD If you want to save files in the HDD change the property to R W If there is only one HDD and is set to Read only the NVR can t record any files Only live view mode is available If you set the HDD to Read only when the NVR is saving files in it then the file will be saved in next R W HDD If there is only one HDD the recording will be stopped ...

Page 71: ...ayback by channel Choose a channel in live view mode and click the button in the quick setting toolbar In the instant playback mode only record files recorded during the last five minutes on this channel will be played back Instant Playback Interface Playing Back by Normal Search Playback by Channel Enter the Playback interface Right click a channel in live view mode and select Playback from the m...

Page 72: ...yback by Time Purpose Play back video files recorded in specified time duration Multi channel simultaneous playback and channel switch are supported Go to Menu Playback Select Normal Smart in the drop down list on the top left side Select a camera in the camera list Select a date in the calendar and click the button on the left toolbar to play the video file Playback Calendar ...

Page 73: ...cording types blue for continuous recording and red for event recording Click to start playing the continuous recorded files Playback Interface You can use the toolbar in the bottom part of playback interface to control playing progress as shown in Figure 6 4 Playback Interface Toolbar of Playback You can click the channel s to execute simultaneous playback of multiple channels ...

Page 74: ...Set full screen for motion detection Draw line for the line crossing detection Draw quadrilateral for the intrusion detection Filter video files by setting the target characters Operati ons Audio on Mute Start Stop clipping Digital Zoom Lock File Add default tag Add customized tag File management for video clips captured pictures locked files and tags Playing Control Pause Play Reverse play Pause ...

Page 75: ... select the smart playback mode the system will analyze the video containing the motion or VCA information mark it with green color and play it in the normal speed while the video without motion will be played in the 16 time speed The smart playback rules and areas are configurable Before you start To get the smart search result the corresponding event type must be enabled and configured on the IP...

Page 76: ... mouse to set the detection area manually You can also click the button to set the full screen as the detection area Line Crossing Detection Select and click on the image to specify the start point and end point of the line Intrusion Detection Click and specify 4 points to set a quadrilateral region for intrusion detection Only one region can be set Optional You can click to filter the searched vi...

Page 77: ... out by event type e g alarm input motion detection and VCA Go to Menu Playback Select the Event in the drop down list on the top left side Select the major type to Alarm Input Motion or VCA as the event type We take playback by VCA as the example in the following instructions Event Search Interface Select the minor type of VCA from the drop down list ...

Page 78: ...time and End time Click Search to get the search result information You may refer to the right side bar for the result Select a result item and click to play back the file Pre play and post play can be configured Enter the Synch Playback interface to select the camera s for synchronous playback Synch Playback Interface Enter the playback interface The toolbar in the bottom part of playback interfa...

Page 79: ...eo tag s to search for record files and position time point Before playing back by tag Go to Menu Playback Search and play back the record file s Refer to Chapter 6 1 1 for the detailed information about searching and playback of the record files Interface of Playback by Time Click to add default tag Click to add customized tag and input tag name Max 64 tags can be added to a single video file Tag...

Page 80: ...n the Playback interface Choose channels edit start time and end time and then click Search to enter Search Result interface Interface of Playback by Tag You can enter keyword in the textbox to search the tag on your command Click to play back the selected tag file You can click the Back to back to the search interface ...

Page 81: ...e previous or next tag Please refer to Table 6 1 for the description of buttons on the toolbar Playing Back by System Logs Purpose Play back record file s associated with channels after searching system logs Go to Menu Maintenance Log Information Click Log Search to enter Playback by System Logs Set search time and type and click Search ...

Page 82: ...ecord file and click to enter Playback interface If there is no record file at the time point of the log the message box No result found will pop up Result of System Log Search Playback interface The toolbar in the bottom part of Playback interface can be used to control playing process ...

Page 83: ...ect the External File in the drop down list on the top left side The files are listed in the right side list You can click to refresh the file list Select and click to play back it And you can adjust the playback speed by clicking and Interface of External File Playback Playing Back by Sub periods Purpose The video files can be played in multiple sub periods simultaneously on the screens Go to Men...

Page 84: ...ens the video files on the selected date can be divided into average segments for playback E g if there are video files existing between 16 00 and 22 00 and the 6 screen display mode is selected then it can play the video files for 1 hour on each screen simultaneously Auxiliary Functions of Playback Playing Back Frame by Frame Purpose Play video files frame by frame in case of checking image detai...

Page 85: ...t the speed to Single frame One click on button one click on the playback screen or Enter button on the front panel represents playback or reverse playback of one frame Fast View You can hold the mouse to drag on the time bar to get the fast view of the video files Enter the playback interface and start to play the video files Playback Interface Use the mouse to hold and drag through the playing t...

Page 86: ...igital zoom interface File Management You can manage the video clips locked files and tags you have added in the playback mode Enter the playback interface Click on the toolbar to enter the file management interface File Management You can view the saved video clip lock unlock the files and edit the tags which you added in the playback mode If required select the items and click Export All or Expo...

Page 87: ...o Menu Export Normal Select the cameras to search Set search condition and click Search button to enter the search result interface The matched video files are displayed in Chart or List display mode Normal Video Search for Backup Select video files or pictures from the Chart or List to export Click to play the record file if you want to check it Check the checkbox before the record files you want...

Page 88: ...ll the files Or you can select recording files you want to back up and click Export to enter Export interface If the inserted USB device is not recognized Click the Refresh button Reconnect device Check for compatibility from vendor You can also format USB flash drives or USB HDDs via the device Export by Normal Video Search using USB Flash Drive ...

Page 89: ... Search Purpose Back up event related record files using USB devices USB flash drives USB HDDs USB writer SATA writer or eSATA HDD Quick Backup and Normal Backup are supported Go to Menu Export Event Select the cameras to search Select the event type to alarm input motion or VCA Event Search for Backup Set search condition and click Search button to enter the search result interface The matched vi...

Page 90: ...e You may also select video clips in playback mode to export directly during Playback using USB devices USB flash drives USB HDDs USB writer SATA writer Enter Playback interface Please refer to Chapter 6 1 Playing Back Record Files During playback use buttons or in the playback toolbar to start or stop clipping record file s Click to enter the file management interface Video Clips Export Interface...

Page 91: ...terface Storage Device Management Backup device management Click New Folder button if you want to create a new folder in the backup device Select a record file or folder in the backup device and click button if you want to delete it Click Erase if you want to erase the files from a re writable CD DVD Click Format to format the backup device If the inserted storage device is not recognized Click Re...

Page 92: ...nsitivity bar to set sensitivity By default the motion detection is enabled and configured in full screen Click and set alarm response actions Motion Detection Setup Interface By default the feature of Dynamic Analysis for Motion is enabled When the motion detection triggered frame green for the moving targets in the motion detection area will be displayed on the live video Click Trigger Channel a...

Page 93: ...ight time periods can be set within each day 3 Click Apply to save the settings Time periods shall not be repeated or overlapped Set Arming Schedule of Motion Detection Click Handling to set up alarm response actions of motion alarm please refer to Chapter 8 8 Setting Alarm Response Actions If you want to set motion detection for another channel repeat the above steps or just click Copy in the Mot...

Page 94: ...cted alarm input Check Enable and click Setting to set up its alarm response actions Alarm Input Setup Interface Optional Enable the one key disarming for local alarm input 1 Local 1 1 Check Enable One Key Disarming 2 Click Settings to enter the linkage action settings interface 3 Select the alarm linkage action s you want to disarm for local alarm input 1 The selected linkage actions include the ...

Page 95: ...each day and click Apply to save the settings Time periods shall not be repeated or overlapped Repeat the above steps to set up arming schedule of other days of a week You can also use Copy button to copy an arming schedule to other days Select Linkage Action to set up alarm response actions of the alarm input please refer to Chapter 8 8 Setting Alarm Response Actions If necessary select PTZ Linki...

Page 96: ... the Copy button on the Alarm Input Setup interface and check the checkbox of alarm inputs to copy the settings to them Copy Settings of Alarm Input Detecting Video Loss Alarm Purpose Detect video loss of a channel and take alarm response action s Go to Menu Camera Video Loss to enter Video Loss interface of Camera Management and select a channel you want to detect ...

Page 97: ...dule tab to set the channel s arming schedule 2 Choose one day of a week and up to eight time periods can be set within each day 3 Click Apply to save the settings Time periods shall not be repeated or overlapped Set Arming Schedule of Video Loss Select Linkage Action to set up alarm response action of video loss please refer to Chapter 8 8 Setting Alarm Response Actions Click OK to complete the v...

Page 98: ...Enable Video Tampering Detection Drag the sensitivity bar to set a proper sensitivity level Use the mouse to draw an area you want to detect video tampering Click button to set up handling action of video tampering Set arming schedule and alarm response actions of the channel 4 Click Arming Schedule to set the arming schedule of handling actions 5 Choose one day of a week and max eight time period...

Page 99: ...e Crossing Detection Check Enable to enable this function Click to configure the trigger channel arming schedule and linkage actions for the line crossing detection alarm Click the Rule Settings button to set the line crossing detection rules 1 Select the direction to A B A B or A B A B Only the arrow on the B side shows when an object going across the configured line with both direction can be de...

Page 100: ... virtual line and re draw it Up to 4 rules can be configured Draw Line for Line Crossing Detection Click Apply to activate the settings Intrusion Detection Alarm Purpose Intrusion detection function detects people vehicle or other objects which enter and loiter in a pre defined virtual region and some certain actions can be taken when the alarm is triggered Go to Menu Camera VCA ...

Page 101: ...ensitivity Range 1 100 The value of the sensitivity defines the size of the object which can trigger the alarm The higher the value is the more easily the detection alarm can be triggered 7 Percentage Range 1 100 Percentage defines the ratio of the in region part of the object which can trigger the alarm For example if the percentage is set as 50 when the object enters the region and occupies half...

Page 102: ...HDD Error Writing HDD error or unformatted HDD Network Disconnected Disconnected network cable IP Conflicted Duplicated IP address Illegal Login Incorrect user ID or password Record Exception No space for saving recorded files Go to Menu Configuration Exceptions to enter Exception interface of System Configuration and handle various exceptions Please refer to Chapter 8 8 Setting Alarm Response Act...

Page 103: ...Trigger Alarm Output and Send Email Event Hint Display When an event or exception happens a hint can be displayed on the lower left corner of live view image And you can click the hint icon to check the details Besides the event to be displayed is configurable Go to Menu Configuration Exceptions Check Enable Event Hint Event Hint Settings Interface Click the to set the type of event to be displaye...

Page 104: ... beep when an alarm is detected Notify Surveillance Center Sends an exception or alarm signal to remote alarm host when an event occurs The alarm host refers to the PC installed with Remote Client The alarm signal will be transmitted automatically at detection mode when remote alarm host is configured Please refer to Chapter 11 2 6 Configuring More Settings for details of alarm host configuration ...

Page 105: ...y Time periods shall not be repeated or overlapped Set Arming Schedule of Alarm Output Repeat the above steps to set up arming schedule of other days of a week You can also use Copy button to copy an arming schedule to other days Click OK to complete the video tampering settings of the alarm output No You can also copy the above settings to another channel Copy Settings of Alarm Output ...

Page 106: ...arm output the alarm can be cleared only by clicking Clear button in the following interface Select the alarm output you want to trigger or clear and make related operations Go to Menu Manual Alarm Click Trigger Clear if you want to trigger or clear an alarm output Click Trigger All if you want to trigger all alarm outputs Click Clear All if you want to clear all alarm output Clear or Trigger Alar...

Page 107: ...re the following settings Working Mode NIC Type IPv4 Address IPv4 Gateway MTU and DNS Server If the DHCP server is available you can click the checkbox of DHCP to automatically obtain an IP address and other network settings from that server The valid value range of MTU is 500 9676 Click Apply Configuring Wi Fi Settings Purpose The device can work as a wireless network router Follow the steps to s...

Page 108: ...nnel according to your situation Security Mode Select the security protocol for the wireless network Encryption Type It is used to protect information TKIP and AES are selectable Key Enter the encryption key WPS It is the short of Wi Fi Protected Setup Click the button and then you can connect the wireless network without password for once Click Apply to save the settings Configuring Advanced Sett...

Page 109: ...ect Settings Check Enable to activate the function The Service Terms interface pops up as below Service Terms 1 Create the verification code and enter the code in the Verification Code text field 2 Check the checkbox of The Hik Connect service will require internet access Please read Service Terms and Privacy Statement before enabling the service 3 Scan the QR code on the interface to read the Ser...

Page 110: ...before enabling it Optional Check Custom and input the Server Address Optional Check Enable Stream Encryption After this feature is enabled the verification code is required for remote access and live view You can use the scanning tool of your phone to quickly get the code by scanning the QR code below Hik Connect Settings Interface Click Apply to save the settings After configuration you can acce...

Page 111: ...connect com and the Hik Connect Mobile Client User Manual for adding the device to Hik Connect and more operation instructions After configuration you can access and manage the NVR by your mobile phone on which the Hik Connect application is installed or by the website www hik connect com Please refer to the help file on the official website www hik connect com and the Hik Connect Mobile Client Us...

Page 112: ...e DynDNS PeanutHull NO IP DynDNS 1 Enter Server Address for DynDNS i e members dyndns org 2 In the NVR Domain Name text field enter the domain obtained from the DynDNS website 3 Enter the User Name and Password registered in the DynDNS website DynDNS Settings Interface PeanutHull Enter the User Name and Password obtained from the PeanutHull website PeanutHull Settings Interface NO IP Enter the acc...

Page 113: ... the network connection of the PC running FTP server and the device is valid and correct Run the FTP server on the PC and copy the firmware into the corresponding directory of your PC Refer to the user manual of the FTP server to set the FTP server on your PC and put the firmware file into the directory as required Go to Menu Configuration Network Select NTP to enter the NTP Settings interface as ...

Page 114: ... triggered The remote alarm host must have the CMS Client Management System software installed The Alarm Host IP refers to the IP address of the remote PC on which the CMS Client Management System software e g iVMS 4200 is installed and the Alarm Host Port must be the same as the alarm monitoring port configured in the software default port is 7200 Multicast IP The multicast can be configured to r...

Page 115: ...uring Email Purpose The system can be configured to send an Email notification to all designated users if an alarm event is detected etc an alarm or motion event is detected or the administrator password is changed Before configuring the Email settings the NVR must be connected to a local area network LAN that maintains an SMTP mail server The network must also be connected to either an intranet o...

Page 116: ...e default TCP IP port used for SMTP is 25 Enable SSL TLS optional Click the checkbox to enable SSL TLS if required by the SMTP server Sender The name of sender Sender s Address The Email address of sender Select Receivers Select the receiver Up to 3 receivers can be configured Receiver The name of user to be notified Receiver s Address The Email address of user to be notified Test Sends a test mes...

Page 117: ...nected When the network working mode of the device is set as multi address the Default Route of the device should be in the same network segment as that of the LAN IP address of the router Go to Menu Configuration Network Select NAT to enter the port mapping interface UPnP Settings Interface Check checkbox to enable UPnP Select the Mapping Type as Manual or Auto in the drop down list OPTION 1 Auto...

Page 118: ...alue of the RTSP port No should be 554 or between 1024 and 65535 while the value of the other ports should be between 1 and 65535 and the value must be different from each other If multiple devices are configured for the UPnP settings under the same router the value of the port No for each device should be unique External Port Settings Dialog Box 6 Click Apply to save the settings 7 You can click ...

Page 119: ...the value of the port No for each device should be unique External Port Settings Dialog Box Click OK to save the setting for the current port and return to the upper level menu Click Apply to save the settings Enter the virtual server setting page of router fill in the blank of Internal Source Port with the internal port value the blank of External Source Port with the external port value and othe...

Page 120: ...network traffic to obtain real time information of NVR such as linking status MTU sending receiving rate etc Go to Menu Maintenance Net Detect Network Traffic Interface You can view the sending rate and receiving rate information on the interface The traffic data is refreshed every 1 second ...

Page 121: ...packet loss The testing result pops up on the window If the testing is failed the error message box will pop up as well Exporting Network Packet Purpose By connecting the NVR to network the captured network data packet can be exported to USB flash disk SATA DVD R W and other local backup devices Go to Menu Maintenance Net Detect Click the Network Detection tab to enter the Network Detection interf...

Page 122: ...lick OK to finish the packet export as shown in Figure 9 24 Packet Export Attention Up to 1M data can be exported each time Checking the Network Status Purpose You can also check the network status and quick set the network parameters in this interface Click Status on the lower right corner of the page Network Status Checking ...

Page 123: ...he quick setting interface of the network parameters Checking Network Statistics Purpose You can check the network status to obtain the real time information of NVR Go to Menu Maintenance Net Detect Choose Network Stat Network Stat Interface Check the bandwidth of IP Camera bandwidth of Remote Live View bandwidth of Remote Playback bandwidth of Net Receive Idle and bandwidth of Net Send Idle You c...

Page 124: ...m Startup Wizard When the device starts up the Setup Wizard can guide you to configure some basic settings In the General settings interface check Initialize HDD to initialize the HDD which it is used for the first time Initialize HDD Option 2 Initialize HDD from HDD management interface Go to Menu HDD General HDD Information Interface Select HDD to be initialized Click the Init button ...

Page 125: ...s of the HDD will change from Uninitialized to Normal HDD Status Changes to Normal Initializing the HDD will erase all data on it Configuring Quota Mode Purpose Each camera can be configured with allocated quota for the storage of recorded files Go to Menu HDD Advanced Set Mode to Quota as shown in Figure 10 6 The NVR must be rebooted to enable the changes to take effect ...

Page 126: ...he same quota settings You can also click the checkbox of IP Camera to select all cameras Click OK to finish the Copy settings and back to the Storage Mode interface Click Apply to apply the settings If the quota capacity is set to 0 then all cameras will use the total capacity of HDD for record HDD Detection Purpose The device provides the HDD detection function such as the adopting of the S M A ...

Page 127: ...pes as Short Test Expanded Test or the Conveyance Test Click the start button to start the S M A R T HDD self evaluation If you want to use the HDD even when the S M A R T checking is failed you can check the checkbox of the Continue to use the disk when self evaluation is failed item Bad Sector Detection Click Bad Sector Detection Select the HDD No in the dropdown list you want to configure and c...

Page 128: ...onfigure the HDD error alarms when the HDD status is Uninitialized or Abnormal Go to Menu Configuration Exceptions Select the Exception Type to HDD Error from the dropdown list Click the checkbox s below to select the HDD error alarm type s as shown in Figure 10 10 The alarm type can be selected to Audible Warning Notify Surveillance Center Send Email and Trigger Alarm Output Please refer to Chapt...

Page 129: ...rk Video Recorder User Manual 128 Configure HDD Error Alarm When the Trigger Alarm Output is selected you can also select the alarm output to be triggered from the list below Click Apply to save the settings ...

Page 130: ...GO to Menu Camera OSD Select the camera to configure OSD settings Edit the Camera Name in the text field Configure the Display Name Display Date and Display Week by clicking the checkbox Select the Date Format Time Format and Display Mode OSD Configuration Interface You can use the mouse to click and drag the text frame on the preview window to adjust the OSD position Click Apply to apply the sett...

Page 131: ...to set privacy mask Click the checkbox of Enable Privacy Mask to enable this feature Privacy Mask Settings Interface Use the mouse to draw a zone on the window The zones will be marked with different frame colors Up to 4 privacy masks zones can be configured and the size of each area can be adjusted The configured privacy mask zones on the window can be cleared by clicking the corresponding Clear ...

Page 132: ...parameters Adjust the slider or click on the up down arrow to set the value of the brightness contrast or saturation Select the Enable Rotate function to Clockwise 270 degrees or OFF When OFF is selected the image is restored to original Select the Mirror Mode to Left Right Up Down Center or OFF When OFF is selected the image is restored to original The Rotate and Mirror functions must be supporte...

Page 133: ...ra Record Alarm WIFI Network and HDD tabs to view the system information of the device XXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX Device Information Interface Searching Export Log Files Purpose The operation alarm exception and information of the NVR can be stored in log files which can be viewed and exported at any time Go to Menu Maintenance Log Information ...

Page 134: ... Type Click Search to start search log files The matched log files will be displayed on the list shown below Log Search Results Up to 2000 log files can be displayed each time You can click the button of each log or double click it to view its detailed information as shown in Figure 12 4 And you can also click the button to view the related video files if available ...

Page 135: ...elect the backup device from Device Name Select the format of the log files to be exported Up to 9 formats are selectable Click the Export to export the log files to the selected backup device You can click the New Folder button to create new folder in the backup device or click the Format button to format the backup device before log export Please connect the backup device to NVR before operating...

Page 136: ... Export button to export configuration files to the selected local backup device To import a configuration file select the file from the selected backup device and click the Import button After the import process is completed you must reboot the NVR After having finished the import of configuration files the device will reboot automatically Upgrading System Purpose The firmware on your NVR can be ...

Page 137: ...are Upgrading by FTP Purpose Ensure the network connection of the PC running FTP server and the device is valid and correct Run the FTP server on the PC and copy the firmware into the corresponding directory of your PC Refer to the user manual of the FTP server to set the FTP server on your PC and put the firmware file into the directory as required Go to Menu Maintenance Upgrade Click the FTP tab...

Page 138: ...ions Restore Defaults Restore all parameters except the network including IP address subnet mask gateway MTU NIC working mode default route server port etc and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settings Restore to Inactive Restore the device to the inactive status Click the OK button to restore the default setting...

Page 139: ...ure the following settings Language The default language used is English Resolution Configure the VGA resolution and HDMI resolution respectively Time Zone Select the time zone Date Format Select the date format System Date Select the system date System Time Select the system time Mouse Pointer Speed Set the speed of mouse pointer 4 levels are configurable Enable Wizard Enable disable the Wizard w...

Page 140: ...own in Figure 13 3 More Settings Interface Configure the following settings Device Name Edit the name of NVR Device No Edit the serial number of NVR The Device No can be set in the range of 1 255 and the default No is 255 The number is used for the remote and keyboard control Auto Logout Set timeout time for menu inactivity E g when the timeout time is set to 5 Minutes then the system will exit fr...

Page 141: ...device for the first time The Administrator has the permission to add and delete user and configure user parameters Adding a User Go to Menu Configuration User User Management Interface Click Add to enter the Add User interface Add User Menu Enter the information for new user including User Name Admin Password Password Confirm Level and User s MAC Address Password Set the password for the user acc...

Page 142: ...or The Operator user level has permission of Two way Audio in Remote Configuration and all operating permission in Camera Configuration by default Guest The Guest user has no permission of Two way Audio in Remote Configuration and only has the local remote playback in the Camera Configuration by default User s MAC Address The MAC address of the remote PC which logs onto the NVR If it is configured...

Page 143: ...te Configuration Remote Log Search Remotely viewing logs that are saved on the NVR Remote Parameters Settings Remotely configuring parameters restoring factory default parameters and importing exporting configuration files Remote Camera Management Remote adding deleting and editing of the IP cameras Remote Serial Port Control Configuring settings for RS 232 and RS 485 ports Remote Video Output Con...

Page 144: ...trol Locally controlling PTZ movement of the selected camera s Remote PTZ Control Remotely controlling PTZ movement of the selected camera s Local Video Export Locally exporting recorded files of the selected camera s Click OK to save the settings and exit interface Only the admin user account has the permission of restoring factory default parameters Deleting a User Go to Menu Configuration User ...

Page 145: ...ssion level and MAC address Check the checkbox of Change Password if you want to change the password and input the new password in the text field of Password and Confirm A strong password is recommended Admin You are only allowed to edit the password and MAC address Check the checkbox of Change Password if you want to change the password and the input the correct old password and the new password ...

Page 146: ...rn to enable the use of unlock pattern when logging in to the device 2 Use the mouse to draw a pattern among the 9 dots on the screen Release the mouse when the pattern is done Please refer to Chapter 2 3 1 Configuring the Unlock Pattern for detailed instructions Set Unlock Patter for Admin User Click of Export GUID to enter the reset password interface to export the GUID file for the admin user a...

Page 147: ... Internet Protocol Suite to notify a domain name server to change in real time ad hoc the active DNS configuration of its configured hostnames addresses or other information stored in DNS Hybrid DVR A hybrid DVR is a combination of a DVR and NVR NTP Acronym for Network Time Protocol A protocol designed to synchronize the clocks of computers over a network NTSC Acronym for National Television Syste...

Page 148: ... the device e g if the output mode of NVR is HDMITM output then the input mode of monitor must be the HDMITM input And if not please modify the input mode of monitor Check if the fault is solved by the step 1 to step 3 If it is solved finish the process If not please contact the engineer from our company to do the further process There is an audible warning sound Di Di Di DiDi after a new bought N...

Page 149: ...a status Possible Reasons a Network failure and the NVR and IP camera lost connections b The configured parameters are incorrect when adding the IP camera c Insufficient bandwidth Verify the network is connected 1 Connect the NVR and PC with the RS 232 cable 2 Open the Super Terminal software and execute the ping command Input ping IP e g ping 172 6 22 131 Simultaneously press Ctrl and C to exit t...

Page 150: ...nce System Info Device Info and view the firmware version of NVR Verify power supply of IP camera is stable 1 Verify the power indicator is normal 2 When the IP camera is offline please try the ping command on PC to check if the PC connects with the IP camera Verify the network between IP camera and NVR is stable 1 When the IP camera is offline connect PC and NVR with the RS 232 cable 2 Open the S...

Page 151: ...hannel Select Menu Configuration Live View View and select video output interface in the drop down list and configure the window you want to view The view settings can only be configured by the local operation of NVR Different camera orders and window division modes can be set for different output interfaces separately and digits like D1 and D2 stands for the channel number and X means the selecte...

Page 152: ... loss during the transmission b Poor network between NVR and PC and there exists packet loss during the transmission c The performances of hardware are not good enough including CPU memory etc Verify the network between NVR and IP camera is connected 1 When image is stuck connect the RS 232 ports on PC and the rear panel of NVR with the RS 232 cable 2 Open the Super Terminal and execute the comman...

Page 153: ... If it is solved finish the process If not please contact the engineer from our company to do the further process When using the NVR to get the live view audio there is no sound or there is too much noise or the volume is too low Possible Reasons a Cable between the pickup and IP camera is not connected well impedance mismatches or incompatible b The stream type is not set as Video Audio c The enc...

Page 154: ...he transmission b The frame rate is not the real time frame rate c The NVR supports up to 16 channel synchronize playback at the resolution of 4CIF if you want a 16 channel synchronize playback at the resolution of 720p the frame extracting may occur which leads to a slight stuck Verify the network between NVR and IP camera is connected 1 When image is stuck connect the RS 232 ports on PC and the ...

Page 155: ...stem is incorrect b The search condition is incorrect c The HDD is error or not detected Verify the system time setting is correct Select Menu Configuration General General and verify the Device Time is correct Verify the search condition is correct Select Playback and verify the channel and time are correct Verify the HDD status is normal Select Menu HDD General to view the HDD status and verify ...

Page 156: ...Network Video Recorder User Manual 155 UD09985B ...

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