High End Systems SolaFrame 2000, User Manual

Page: 9 / 33

9
Warranty Information
Limited Warranty
Unless otherwise stated, your product is covered by a one year parts and labor limited warranty. Dichroic filters and LithoPatterns®
high resolution glass gobos are not guaranteed against breakage or scratches to coating. It is the owner’s responsibility to furnish
receipts or invoices for verification of purchase, date, and dealer or distributor. If purchase date cannot be provided, date of
manufacture will be used to determine warranty period.
Returning an Item Under Warranty for Repair
It is necessary to obtain a Return Material Authorization (RMA) number from your dealer or point of purchase BEFORE any units are
returned for repair. The manufacturer will make the final determination as to whether or not the unit is covered by warranty.
A fixture must be returned in its original packaging. Any other parts returned to High End Systems must be packaged in a suitable
manner to ensure the protection of such product unit or parts, and such package shall be clearly and prominently marked to indicate
that the package contains returned Product units or parts and with an RMA number. Accompany all returned Product units or parts
with a written explanation of the alleged problem or malfunction. Ship returned Product units or parts to: 2105 Gracy Farms Lane,
Austin, TX 78758 USA.
Note: Freight Damage Claims are invalid for fixtures shipped in non-factory boxes and packing materials.
Freight
All shipping will be paid by the purchaser. Items under warranty shall have return shipping paid by the manufacturer only in the
Continental United States. Under no circumstances will freight collect shipments be accepted. Prepaid shipping does not include
rush expediting such as air freight. Air freight can be sent customer collect in the Continental United States.
REPAIR OR REPLACEMENT AS PROVIDED FOR UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. HIGH END SYSTEMS, INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY
PRODUCT, AND HIGH END SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. HIGH END SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGE, INCLUDING LOST PROFITS, SUSTAINED OR INCURRED IN CONNECTION WITH ANY PRODUCT OR CAUSED BY
PRODUCT DEFECTS OR THE PARTIAL OR TOTAL FAILURE OF ANY PRODUCT REGARDLESS OF THE FORM OF ACTION,
WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT
SUCH DAMAGE WAS FORESEEN OR UNFORESEEN.
Warranty is void if the product is misused, damaged, modified in any way, or for unauthorized repairs or parts. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state.