HID DTC1000M User Manual Download Page 110

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DTC1000/DTC1000M/DTC4000

Card Printer/Encoder User Guide (L001398, Revision 1.5)

110

Upgrade the Printer Firmware

Step

Procedure

From the Application Icon, select

Upgrade Firmware

Find the Firmware via Check for Firmware Updates at

www.hidglobal.com



Save the file to a folder. (Double-Click the file to Un-Zip the file)



Use the

Browse

button to find the .frm file.



Select the file. Click

Open

Summary of Contents for DTC1000M

Page 1: ...15370 Barranca Parkway Irvine CA 92618 2215 USA DTC1000 DTC1000M DTC4000 User Guide P N L001398 Revision 1 5...

Page 2: ...Connecting the Printer power Power Supply Efficiency Level V minimum Regulatory Compliances Revision 1 3 January 2011 DTC1000 DTC4000 Card Printer Encoder User Guide Revision 1 2 August 2010 DTC1000...

Page 3: ...1000 DTC1000M and DTC4000 __________________________ 21 Setting the Card Size for CR79 and CR80 __________________________________________________________ 23 Connecting the Printer power _____________...

Page 4: ...Table _______________________________________________________ 86 Using the Error Message Table _____________________________________________________________________ 88 Troubleshooting with the Error M...

Page 5: ...arked Class 2 and rated for 24 V dc 3 3A minimum CSA cUL The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22 2 IEC 60950 07 2nd edi...

Page 6: ...tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference whe...

Page 7: ...TC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 7 Environmental Protection China RoHS Environmental Protection Use Period is based on the product being used in an office environme...

Page 9: ...tatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To...

Page 10: ...rlay panel YMCKO 350 prints Full color with two resin black panels and overlay panel YMCKOK 200 prints Full color with fluorescing two resin black panels and overlay panel YMCFKO 200 prints Full color...

Page 11: ...cess time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Indicates the Ribbon type and the number of Ribbon panels printed wh...

Page 12: ...Software Driver Windows XP Vista 32 bit 64 bit Server 2003 2008 Windows 7 32 bit 64 bit Linux Interface USB 2 0 and Ethernet with internal print server Operating Temperature 65 degrees to 80 degrees...

Page 13: ...oprocessor smart cards T 0 T 1 as well as synchronous cards ISO Magnetic Stripe Encoding dual high and low coercivity Tracks 1 2 and 3 Options Single Wire Ethernet and USB 2 0 Interface for inline pri...

Page 14: ...ansfer methods to print images directly onto blank cards Since the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits Print Ribbons are available in re...

Page 15: ...YMCKO Half Panel Full Color 1 2 Resin Black Overlay 350 350 YMCFKO Full Color UV Fluorescing Resin Black Overlay 200 YMCKK Full Color 2 Resin Black YMCKOK Full Color 2 Resin Black Overlay 200 200 YMC...

Page 16: ...d Brand Cards The UltraCard product line available exclusively as part of HID s Global s Fargo brand secure card issuance solutions has a long standing reputation among dealers and end Users for consi...

Page 17: ...place subject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp roo...

Page 18: ...disposable Ribbon Cartridge load system To maximize Printer life reliability printed card quality and durability you must use only Fargo certified supplies For this reason your Fargo warranty is void...

Page 19: ...rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 19 Installing the Ribbon Step Procedure 1 Insert the Print Ribbon Cartridge into the Printer DTC1000 DTC1...

Page 20: ...orporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 20 Installing the Ribbon Step Procedure 2 Close the Front Cover DTC1000 DTC1000M DTC4000 wi...

Page 21: ...if applicable the magnetic strip up and towards the front of the Printer Caution Do not run the cards with a contaminated dull or uneven surface through the Printer Printing onto such cards will ulti...

Page 22: ...opper Step Procedure 3 Press the Card Hopper Load Lever down until the Card Tray locks into place 4 a Load up to 100 cards into the Hopper with the print side down b If using cards with a magnetic str...

Page 23: ...C1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 23 Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size Ste...

Page 24: ...poration All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 24 Setting the Card Size for CR79 and CR80 Step Procedure 2 If using the CR79 card push the s...

Page 25: ...oration All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 25 Setting the Card Size for CR79 and CR80 Step Procedure 3 If using the CR80 card push the sl...

Page 26: ...on All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 26 Setting the Card Size for CR79 and CR80 Step Procedure 4 From the Driver Printing Preferences se...

Page 27: ...until prompted during the Printer Driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the Printer 2 Plug the wall power cable into the AC power adapter 3 Plug the wal...

Page 28: ...nd DTC4000 Print Driver supports the following Windows Vista 32 bit w SP2 Windows Vista 64 bit w SP2 Windows XP 32 bit w SP3 Windows Server 2003 R1 32 bit Windows Server 2008 R1 32 bit w SP2 Windows S...

Page 29: ...ved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 29 Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer then f...

Page 30: ...r the Driver has been installed Each TAB is shown below Use the drop down arrows to select the correct options for each printing preference Enable Swift ID over a USB connection This item will be chec...

Page 31: ...n Printers also only one Printer on a PC can access Swift ID HID EEM Driver This Driver is used by Swift ID to communicate with the PC when connected via a USB cable Note It is also known as an ETHERN...

Page 32: ...Revision 1 5 32 Swift ID Installation Instructions continued Enabling Swift ID The easiest method for enabling Swift ID is to a un install the Printer Driver and its components b complete the designa...

Page 34: ...er Encoder User Guide L001398 Revision 1 5 34 Printer Installed On Network Perform this procedure for a Printer installed on a Network Step Procedure 1 Connect the Printer to the Network 2 Find the IP...

Page 35: ...ncoder User Guide L001398 Revision 1 5 35 Printer Installed On Network Step Procedure 3 a Open up a Web Browser b Type the IP Address followed by SwiftID html to access the Swift ID badging applicatio...

Page 36: ...installation process to install all the necessary components in order to access Swift ID via a USB connection Note The HID EEM Driver will be installed A shortcut will be installed on the desktop whic...

Page 37: ...g happens when a the HID EEM Driver for Swift ID has been installed on the PC for a Printer and b a second Printer with the EEM flag turned on is connected to the PC A Printer instance will appear for...

Page 38: ...DTC 4000 is used for these examples Using the Card tab Click on the Card tab to bring up the window shown below Refer to the Help file for the Fargo Workbench Utility Program and User Guide We displa...

Page 41: ...onitoring to set the Printer Driver language and Printer Display language To switch between languages select the desired language and select OK twice then reopen the driver in the new language Using t...

Page 42: ...Command to Printer Follow the instructions below to set up the Printer Help button Launches help specific to this tab Step Procedure 1 Select the Calibrate Ribbon tab a Ensure that the Ribbon is remov...

Page 43: ...Encoder User Guide L001398 Revision 1 5 43 Using the Clean Printer tab The button for the Clean Printer tab is described below Clean Button Launches the cleaning routine Follow the instruction on the...

Page 45: ...y within the Printer s memory Note You can select the Restore Defaults to restore the internal default settings These change values for Firmware settings See below Setting Column Displays label for se...

Page 47: ...ng Caution If the value is set too high the Ribbon may jam or even break Mag Top of Form Use this option to shift the starting point where the Printer begins to encode the magnetic track data on the c...

Page 48: ...break Print End of Form Use this option to reduce or increase the overall printable area this is done in order to optimize edge to edge printing toward the trailing edge of the card Maximum adjustmen...

Page 49: ...driven value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician Ribbon Calibrate Blue This is a calibration driven value and should not be ad...

Page 50: ...ibration driven value and should not be adjusted If the Flipper unit is replaced and has not been calibrated this value may need to be adjusted Note This is factory set and should not be changed unles...

Page 51: ...If the main board or the Printhead is replaced then adjust this number Locate the Printhead Setting Number on the bottom of the Printhead The number reads R XXXX Head Home Offset This is a calibratio...

Page 52: ...ntrol the Printhead heat level when the Erase Operation is performed Appropriate heat levels should be applied for the proper erase process This setting should be adjusted for proper erasure Write Hea...

Page 53: ...ion if applicable on the printer will not be operational If the USB selection is not be accessible the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed This dri...

Page 54: ...obal Corporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 54 Using the Device Options tab Click on the Device Option tab to bring up the window...

Page 56: ...ts reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 56 Using the Device Options tab Display A DTC1000 Device Options tab Ribbon Type dropdown Display B DTC4000 De...

Page 58: ...bal Corporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 58 Using the Image Color tab Click on the Image Color option tab to bring up the windo...

Page 61: ...All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 61 Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable...

Page 62: ...Encoder User Guide L001398 Revision 1 5 62 Using the Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process You should use these...

Page 63: ...track tabs However all functions on the Track tabs are inactive or gray and display ISO defaults which are the defaults listed for each track below The Shift Data Left check box remains unchecked and...

Page 64: ...vity is 600 Oe Select the Coercivity option Oersted that matches the card type High Coercivity 4000 Oersted Fargo s High Coercivity UltraCard IIIs are 2750 Oersted Medium Coercivity 600 Oersted Low Co...

Page 65: ...ote This is the default for Track 1 Select 8 Bits to change the bits per character to 8 BPC Select NULL to change the ASCII Offset to NULL Select SPACE to change the ASCII Offset to SPACE Note This is...

Page 66: ...Parity to Odd Parity Note This is the default for all tracks Reverse Bit Order is used to reverse the character bits and is used for the encryption of data in specific programs Add Leading Zeros is u...

Page 67: ...the Sample String Track 1 1 JULIEANDERSON 1234567890 Track 2 2 1234567890987654321 Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of C...

Page 68: ...rs to the string of Magnetic Track data If these characters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track informa...

Page 69: ...ision 1 5 69 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38...

Page 70: ...C1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 70 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 48 0 72 H 49 1 73 I 5...

Page 71: ...8 Revision 1 5 71 Using the Overlay Print Area tab This option is helpful if for example you would like to omit the printing or block out the overlay for a signature or printing around a card s smart...

Page 74: ...TC4000 Card Printer Encoder User Guide L001398 Revision 1 5 74 Using the K Panel Resin tab Use this tab to control where the resin black K Panel of a full color Ribbon is printed Refer to Using the De...

Page 77: ...0 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 77 Using the Printer Info tab Use the options on this tab to view information about the Ribbon Card Count Printer Serial Firmwar...

Page 78: ...lized fluorescing image that is completely invisible until exposed to ultraviolet light Creating a Custom Fluorescent Image using the YMCFKO Ribbon There are three 3 methods used to accomplish the cre...

Page 79: ...2012 HID Global Corporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 79 Creating a Custom Fluorescent Image using the YMCFKO Ribbon...

Page 80: ...e Application This process creates a fluorescent image on your card using a simple text string command in your badge application Step Procedure 1 Creating Fluorescent Text Create a new text box in you...

Page 81: ...Data F Panel for YMCFKO Ribbon using the Application Step Procedure 3 Creating a Fluorescent Image In a separate drawing program create the image that you wish to fluoresce 4 Create the IMAGE in the a...

Page 82: ...he fluorescent TEXT at the T position on the card BMP Image located at c globe bmp 8 Set the Ribbon for YMCFKO in the Printing Preferences Note The Automatically detect the installed Ribbon for every...

Page 83: ...12 HID Global Corporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 83 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Applicat...

Page 84: ...e Pause button on the right will begin flashing 3 The Print Stepper Motor engages 4 The Card Feed Sensor detects leading edge of card the Headlift Stepper then engages to disengage the input lever 5 T...

Page 85: ...gages 17 The Ribbon Drive Motor engages 18 The Image data is burned by the Printhead until the image data is depleted All Stop 19 The thermistor engages the Printhead Cooling Fan to maintain proper op...

Page 86: ...Printer Encoder User Guide L001398 Revision 1 5 86 Section 7 Troubleshooting Printer Error Button and Display Message Table Both the DTC1000 and DTC4000 use the Button messages rather than the Displa...

Page 87: ...s in an error state to cause the action to be cancelled Note If no other error occurs then the Pause button will illuminate its blue LED 6 Press the Pause button when Printer is in an error state to c...

Page 88: ...the troubleshooter to identify the error and its cause and then perform the procedure provided in the solution column This standard mode of identifying the problem and its solution should provide an...

Page 89: ...or is not functioning or is not connected properly OR The Printhead is not cooling properly Reset the Printer and try again If the problem persists call for technical assistance 9 Reboot Required Unsp...

Page 90: ...s Reset the Printer and try again If this problem persists call for technical assistance 44 Flipper Jam Home Error A card has become jammed in the Printer s Flipper Table The Flipper failed to positio...

Page 91: ...this problem persists call for technical assistance 68 Card in Printer A card is jammed in the Print Station or card flipping area of the Printer Clear the jam and press the Pause button 70 Multiple F...

Page 92: ...Pause button to continue Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the Ribbon Cartridge Check for card slippage If nec...

Page 93: ...bon The Print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver Change either the installed Print Ribbon or the Ribbon type selected in the Printer Driver P...

Page 94: ...r the ON OFF button to cancel 100 Ribbon RFID Error There is no Ribbon or the Ribbon tag information is corrupted or incorrect Verify the Printer Driver settings for correct Ribbon Try a new Ribbon an...

Page 95: ...ibbon is not stuck to the card Replace the Ribbon Recalibrate the Ribbon sensor If the Ribbon is broken repair by taping the Ribbon back onto the take up core and manually advance to the next panel Pr...

Page 96: ...r technical assistance 136 Secure Guard Print Disabled Printing is disabled by SecureGuard until a password is received Reset the Printer and retry If the problem persists call for technical assistanc...

Page 97: ...aced soon For the DTC1000 and DTC4000 models this involves replacing the entire Ribbon Cartridge This icon indicates that the Printer needs to be cleaned Refer to Section 8 Cleaning of the User s Manu...

Page 98: ...ific Tools DTC1000 DTC4000 Press the button to scroll through the details of the Printer and perform the action Press the button to select the option Once is selected use the left down arrow to scroll...

Page 99: ...rint a card used to align the print image on the card Settings Select this to print a card with the Advanced settings Resin Select this to print a RESIN test card Rewritable Select this to ERASE the R...

Page 100: ...er User Guide L001398 Revision 1 5 100 Calibrate Rib Sensor Select this to calibrate the ribbon sensor Network Select this to configure network options Language Language Select this choice to change t...

Page 101: ...t personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Informati...

Page 102: ...SD ground Supplies included with the Cleaning Kit This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC1000 DTC1...

Page 103: ...1 5 103 Printhead Cleaning Step Procedure 1 Caution Turn Off the Printer and unplug the power cord from the Printer 2 Remove the Ribbon Cartridge 3 Open the Printhead Cleaning Swabs Break it to moiste...

Page 104: ...card contamination This cleaning process will ultimately lead to better print quality and extended Printhead life Step Procedure 1 a Open the Printer s Front Cover remove the Print Ribbon and close t...

Page 105: ...rd Feed Rollers Step Procedure 3 Insert the Cleaning Card into the Single Feed Card Slot until the card stops If your Printer is equipped with a Magnetic Encoder you must insert the Cleaning Card with...

Page 106: ...lobal Corporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 106 Cleaning the Platen and the Card Feed Rollers Step Procedure 5 Click on the Tool...

Page 107: ...g the Platen and the Card Feed Rollers Step Procedure 6 Click on the Clean Printer button 7 Click on the Clean button shown above The Printer will pull in the Cleaning Card The Printer will then perfo...

Page 108: ...nter Encoder User Guide L001398 Revision 1 5 108 Cleaning the Printer s Exterior Clean it only with a micro fiber cloth Do not drip water in the printer Dry thoroughly before printing Note The Printer...

Page 109: ...mware Upgrades Upgrade the Printer Firmware Step Procedure 1 Requirements Internet Access Printer is powered up and connected to PC 2 Open the Fargo Workbench Printer Utility or use the Diagnostics bu...

Page 110: ...sion 1 5 110 Upgrade the Printer Firmware Step Procedure 3 From the Application Icon select Upgrade Firmware 4 Find the Firmware via Check for Firmware Updates at www hidglobal com Save the file to a...

Page 111: ...DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 111 5 Click on Upgrade to start the upgrade process 6 This message will appear while the Firmware is updating LOADING FIRMWARE 7...

Page 112: ...ting HID GLOBAL Technical Support as needed for this Card Printer Step Procedure 1 Contact the HID Global Technical Support Group by phone at 866 607 7339 Ext 6 or by fax at 952 946 8492 for additiona...

Page 113: ...2009 A9050028 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 05 indicate week 5 of that year A9050028 The last four digits indicate the sequenc...

Page 114: ...ncoder User Guide L001398 Revision 1 5 114 Appendix A Using the Defined Area Option This procedure can be used with the K Panel or the Overlay Print Area procedure to define specific areas The K Panel...

Page 115: ...a F Panel for YMCFKO Ribbon using the Workbench Step Procedure 1 From the Driver Printing Preferences click on Diagnostics to bring up the Fargo Workbench Printer Utility 2 a Click the Print Security...

Page 116: ...DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 116 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 3 a Click on the Secure ID box on the left b...

Page 117: ...rved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 117 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 4 On the Template right...

Page 118: ...rinter Encoder User Guide L001398 Revision 1 5 118 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 5 a Click on the Logo box on the left b Click and drag a bo...

Page 119: ...F Panel for YMCFKO Ribbon using the Workbench Step Procedure 6 On the Template right click on the Logo box for the options shown below 7 Select the Logo File Find the source of the Logo to place on th...

Page 120: ...0M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 120 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 8 a Click on the Text box on the left b Cl...

Page 121: ...rd Printer Encoder User Guide L001398 Revision 1 5 121 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 9 On the Template right click on the Text box for the o...

Page 122: ...r YMCFKO in the Printing Preferences Note The Automatically detect the installed Ribbon for every print job function may also be used The F Panel Ribbon must be installed for this process to work 13 C...

Page 123: ...12 HID Global Corporation All rights reserved DTC1000 DTC1000M DTC4000 Card Printer Encoder User Guide L001398 Revision 1 5 123 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workben...

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