57
498-1060
GB
SKD100
13. WARRANTY
h. Where a customer has not yet paid for goods and the purchasing company goes into administration,
HGI reserve the right to delay any warranty claim until the item is paid for.
i.
Alternators where the cause is ingress of moisture unless the alternator has been specifically treated to prevent the
ingress of moisture.
j. Failures due to atmospheric conditions e.g. lightning strikes etc.
k. On claims where Bio fuels have been used.
l. All Welders, where the failure is to the end user exceeding the duty cycle. Your attention is drawn to exceeding duty
cycles on welder units. If the duty cycle has been exceeded then the alternator will not be covered in the event of
failure.
m. All batteries are considered to be service items and are not included in the warranty.
4. This Warranty does not extend to the repair or replacement of expendable or consumable maintenance items after such item’s
first scheduled replacement (in accordance with the owner’s manual).
5. Except as provided in this Warranty Statement, HGI shall have no liability to the Customer in respect of the Generator’s failure
to comply with the Warranty.
6. These Conditions shall apply to any repaired or replacement Generators supplied by HGI, for a period of 6 months.
c) Warranty Procedure.
Contact HGI for instruction (01629 821647) on an appropriate course of action on equipment failures during the warranty period.
A warranty claim form is issued to the customer and this must be completed in all circumstances prior to any warranty claim
investigation.
We will then follow one of the procedures below:-
1. Goods to be returned to the local dealer/ supplier (or alternatively a site visit by dealer/ supplier at their option). All warrantable
parts etc and full technical support supplied FOC from the factory.
or:
2. Goods can be returned direct to our factory by the customer. Full parts and labour repairs carried out in our workshops. Goods
returned to customer at our expense. An order number will be required to cover non-warrantable work. A ‘Returns Number’
must be obtained prior to returning product.
or:
3. HGI may recommend that the equipment may be repaired by the supplier (or his local agent), on-site or at the local agent’s
premises.
d) Export
All Units are warranted as per the conditions above, but the unit must either be returned to HGI for any warranty claims or we
may, at our discretion, assign a local engineer to asses any claim. Any Claim for Export warranty must be made via a the warranty
claims form AND a valid Purchase order initially (If you do not have a credit account, then all work must be paid for in advance) and
faxed to +44 (0) 1629 821606. If it is found that the warranty does apply, then HGI will issue a credit note or refund as appropriate.
All cases are dealt with on an individual basis and we reserve the right to decline any claims based on the Foreign Office website
warnings for a particular country, where any action would place HGI personnel or its agents at risk.
e) Notes
The normal process for claiming warranty on parts, is that the customer calls HGI Parts Dept. on 01629 821645 and request a WSR
form (Warranty Service Repair form). The customer then completes and returns the form to [email protected] along with an
order to purchase a replacement part at the current price. The customer is issued with an RMA number which must be attached to
the faulty parts returned to HGI. When it is established that the part has a warrantable fault, the customer account will be credited to
the value of the purchased replacement part. Any parts that are supplied FOC (at HGI discretion) are on condition that faulty parts
are returned to the factory within 14 days of replacement and subject to factory examination for valid claims.
Equipment supplied for operation outside the UK mainland will normally be dealt as described in
d)
above.
Limited warranty applies in special circumstances where equipment operates in extreme environmental conditions and/or for
extended periods. Consult the factory.
On-site and extended warranty terms are available which include Service Level Agreements for a target response time. Please
contact the factory for details.
The Company will not be held responsible for consequential losses, or costs incurred by the customer during a warranty repair.
The Company will not accept claims of compensation. The HGI Ltd warranty is provided in lieu of all other warranties, express or
implied. HGI Ltd specifically disclaims any implied warranties of merchantability or fitness for a particular purpose, except where
such disclaimer is prohibited by law. If such disclaimer is prohibited by law, then implied warranties shall be limited in duration to the
life of the Express warranty.
T
el: 01629 821 647
Warranty Statement Issue H 14/03/2016
Summary of Contents for SKD100-I
Page 3: ...SKD100 I 3000 RPM Diesel Generator...
Page 4: ......
Page 26: ...26 GB SKD100 498 1060 05 TECHNICAL DATA Trolley mounted unit 900 mm 979 mm 1746 mm...
Page 37: ...37 498 1060 GB SKD100 9 GENERATOR MAINTENANCE 09 1 Maintenance page 38 OIL...
Page 42: ...42 GB SKD100 498 1060 10 OPTIONAL ACCESSORIES 10 1 Trolley page 43 10 2 AMF Panel page 44...
Page 45: ...45 498 1060 GB SKD100 11 SPARE PARTS...
Page 48: ...48 GB SKD100 498 1060 11 SPARE PARTS...
Page 50: ...50 GB SKD100 498 1060 11 SPARE PARTS...
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