Heston Blumenthal Sage the Barista Express BES875UK, Instruction Booklet

Page: 32 / 36

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ProBlEm PoSSIBlE CAUSES WHAt to do
Coffee runs out around
the edge of the filter
holder. • Filter holder is not
inserted in the group
head properly.
Refer to ‘Inserting The
Portafilter’, page 18.
• There are coffee
grounds around the
filter rim.
Clean any excess ground
coffee from the rim of the
filter holder to ensure a
proper fit into the brew
head.
• Too much ground coffee
in the filter.
Refer to ‘Adjusting the
Grind Amount’, page 12.
• Ground coffee has been
tamped too firmly.
Refer to ‘Coffee Dose and
Tampering’, page 18.
• Incorrect filter for
amount of ground
coffee used.
Ensure you use the small
filter for 1 cup of coffee and
the larger filter for 2 cups
of coffee.
Coffee extracts as drops
from the portafilter.
• The water tank is empty
or low.
Refer to ‘Filling The Water
Tank’, page 11.
• Coffee grind is too fine. Ensure you use a suitable
espresso grind. Refer to
‘Setting The Grind Size’ on
page 11 and 17.
• Machine is blocked by
mineral deposits.
Decalcify the machine.
Refer to ‘Decalcifying’,
page 22.
grinder safety clutch has
activated. • Overfilled filter basket
causing the chute
to backfill.
Clean and clear grinder
and chamber
machine is making a loud
and continuous pumping
noise. • Water tank is empty. Refer to ‘Filling The Water
Tank’, page 11.
• Water tank is not
securely in place.
Refer to ‘Filling The Water
Tank’, page 11.