24
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
No crema
•
Coffee is not tamped
firmly enough
Refer to ‘Coffee Dose and,
Tamping’, page 17.
•
Coffee grind is too
coarse
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’, page 16.
•
Ground coffee is not
fresh
Change to freshly roasted
beans. Refer to ‘Bean
Freshness’, page 19.
•
Filter holes are blocked
Use the fine pin on the
cleaning tool to clear the
holes. Refer to ‘Cleaning
The Steam Wand’ on
page 22.
Machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk
•
The machine is
carrying out the normal
operation of the 15 bar
Italian pump
No action required as this
is the normal operation of
the machine.
Coffee runs out around
the edge of the portafilter
•
Portafilter is not
inserted into the group
head properly
Insert portafilter into the
group head and align with
‘LOCK’ on the group head
collar, until resistance is
felt. Refer to ‘Inserting The
Portafilter’, page 18.
•
There are coffee
grounds around the
filter basket rim
Clean any excess ground
coffee from the rim of the
filter basket to ensure a
proper fit into the group
head.
•
Too much ground coffee
in the filter basket
Refer to ‘Coffee Dose &
Tamping’, page 17.
•
Ground coffee has been
tamped too firmly
Refer to ‘Coffee Dose &
Tamping’, page 17.
•
Incorrect filter for
amount of ground
coffee used
Ensure you use the 1 CUP
filter for 1 cup of coffee and
the 2 CUP filter for 2 cups
of coffee.
20172069 P25 BES810BSS_UKM_IB_E17_HiRes.pdf color:2C K+PANTONE 518C ZB2382 DC:- SIZE:148X210MM August 18, 2017 14:19:14