5.3 Warranty and Maintenance
Missing warranty document or effective purchase vouchers.
Did not use the instrument as per these instructions.
Unauthorized modi
fi
cation, disassembly, or repair.
Intentional damages.
Stolen, lost or discarded device.
Damaged device due to use with unauthorized accessories and services.
Those damages caused by natural disasters, such as
fi
re, lightning, flood, earthquake, etc.
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For maintenance requirement, please follow the following steps:
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5.3.2 Maintenance
Report the problem to Hesai for the preliminary problem diagnose and receive Return Material Authorization (RMA).
Delivery product to Hesai.
Hesai provides the maintenance test report, maintenance fee (if any), and repair agreement.
Pay the maintenance fee if needed.
Receive the repaired instrument and
fi
nish delivery inspection.
During the warranty period, Hesai will provide free maintenance service when the device can't operate due to the problem of software or
hardware. But Hesai will not provide the service if the problem is caused by improper or unauthorized operations. Situations that break the
warranty include but are not limited to the following:
5.3.1 Warranty
Normal Maintenance Time (after receiving the product): 7 days.
The speci
fi
c maintenance time shall be determined according to actual repairs or service needed.
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