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22. Warranty
Hermansen Copenhagen ApS is obliged by law to
provide a 2 year right of complaint on your e-bike,
commencing on the date your e-bike was delivered
or handed over to you relating to any faults or
defects existing at the time of purchase that reduce
or void its value or suitability. Regardless of the
legally prescribed liability for defects, Hermansen
Copenhagen ApS grants the first owner of the e-bike
a 25-year guarantee on manufacturing defects on the
frame, commencing on the date of purchase. In a first
step there is a claim for supplementary performance,
in particular repair or replacement. Warranty claims
only exist for initial faults that were already present at
the time of handover.
Your e-bike battery is a wearing part. The electronic
components within are subject to the statutory
warranty of two years. We guarantee that the battery
still has a capacity of 60% after two years or 500
charge cycles depending on which occurs first.
Damage caused by for example wear, failure to
maintain and care for the e-bike, crashes, excessive
strain caused by excess loads, incorrect assembly
and handling, tuning or any changes or modifications
to the e-bike is not covered by this warranty. No
warranty claims can be made if the e-bike is used in
competitions, jumps or if exposed to extreme strain of
any other type.
The terms described here do not apply to commercial
use.
Any claims outside this warranty, e.g. for
compensation or inability to use the e-bike, will not be
entertained. The original duration of the warranty is
not extended by any warranty service.
To make a claim under the warranty please contact us
by email [email protected].
Summary of Contents for Bike One 2021
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