7
WARRANTY
1-YEAR LIMITED WARRANTY.
This warranty covers any defects in materials and workmanship for a period of one (1) year
from the date of the original purchase. Please retain your original receipt as a proof of the
purchase date. Any complaints must be registered within the warranty period. The product
will be repaired, replaced (parts including blades or entire appliance) or refunded at our sole
discretion. Shipping charges may apply.
This warranty does not cover normal wear of parts or damage resulting from any of the
following:
Negligent use or misuse of the product including failure to clean the product regularly, use
for commercial purposes, accident, use on improper voltage or current, and use contrary to
the operating instructions, disassembly, repair or altercation by anyone other than a Heritage
authorized service agent.
Stains, discoloration and minor scratches on the inside and outside of the utensil constitute
normal use, do not affect performance, and are not covered by this warranty.
Decisions as to the cause of damage are the responsibility of HERITAGE. All decisions will be final.
TROUBLESHOOTING
Problem
Solution
I cannot close the lid.
Make sure that the blade is well placed inside the mandoline.
The appliance is not
working.
Make sure it is plugged in.
Make sure that the removable protector tray is in the appliance.
Make sure that the blade is well placed.
Make sure the lid is well locked and that the Start/Stop button is
firmly pushed.
Make sure the bowl is well inserted to activate the micro-switch.
I cannot unlock
the lid.
Turn the appliance on for one second in order to move the box, then
unlock the lid.
The appliance stops
while functioning due to
a blockage.
Unlock the lid and remove the blade, clean the appliance and its
accessories, then turn back on.
The food has stopped
coming out of the exit
spout
Unlock the lid and remove it. Remove the recipient and the
removable protector tray, empty them completely and clean the
appliance.