XPM 200HR™
Thermal Printer Family
HENGSTLER
®
Part No. D 690 074
Mod. No. 4 300113 LEV
page 27 of 32
9.
Troubleshooting
Symptom
Possible Cause
Corrective Action
No LEDs light on printer
1. Power not connected
2. PCB mounted fuse blown
1. Check line cord and outlet
2. Return printer for fuse
replacement; not field
replaceable
LEDs flashing
See Section “LED Indicators”
See Section “LED Indicators”
Printer prints blank paper
1. Paper inserted upside-down
2. Wrong side of roll coated
3. Printout positioned outside
printable area by “set”
command
1. Invert paper roll
2. Invert roll as test, have
paper made properly
3. Change “set” command
settings to relocate printout
Print quality poor
1. Print density set too low
2. Printhead not fully lowered
3. Incorrect paper type for
XPM 200HR™ printhead
1. Adjust print density, other
burn time adjustments.
2. Lower printhead.
3. Procure and use correct
paper.
Baud rate, other configuration
setting changes not
implemented after use of
Configuration Tool
1. Printer was not reset after
changes made with
Configuration Tool.
1. Reset printer. Consider
enabling “Automatically
reset printer” option on
“Tool Settings” tab of XPM
200HR™ Configuration
Tool.
10. Maintenance
The XPM 200HR™ printers require very little maintenance.
Note:
Discharge your body’s static electric charge by touching a grounded surface before
performing any maintenance procedure. Do not touch the connector pins of the printhead
cable with your bare hands.
Note:
Do not touch the surface of the thermal printhead. Mechanical stress or shock
(including foreign contamination) to the surface of the printhead substrate should be avoided
to prevent printhead damage.
Clean the XPM 200HR™ whenever it becomes dusty, as paper dust will reduce the friction of the
platen and cause the print quality to deteriorate.
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Open the print mechanism by using the Printer Access Control.
Remove any paper
, if
necessary.
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Clean the platen with a special platen cleaning agent and a lint-free cloth. DO NOT use
alcohol to clean the platen because alcohol hardens the platen material.
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Gently wipe the surface of the thermal printhead using a cotton pad soaked in
METHANOL to remove dust on the heating elements. DO NOT use sandpaper or other
abrasives.
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Dry the XPM 200HR™ mechanism completely and reload the paper.
Note:
Condensation should be avoided. If condensation occurs, do not power the printer until
all condensation has dissipated.
