Hengstler XPM 200HR Page 1 Operating Manual Download

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Part No. D 690 074

Version 1.02

Mod. No. 4 300113 LEV

Operating Manual

XPM 200HR™ v1

Thermal Printer Family

Summary of Contents for XPM 200HR

Page 1: ... Part No D 690 074 Version 1 02 Mod No 4 300113 LEV Operating Manual XPM 200HR v1 Thermal Printer Family E ...

Page 2: ...t All information contained in this manual is provided without regard to any possible patent protection All rights reserved Reproduction translation and or distribution of this document or extracts thereof are permitted only by express authorization from Hengstler GmbH The Hengstler name and the Hengstler logo are registered trademarks of Hengstler GmbH Windows and Microsoft are registered tradema...

Page 3: ...3 LEV page 3 of 32 Document History Revision Date Initials Status Description 1 00 2012 May 10 CBL Closed Initial version 1 01 2013 Jan 28 CBL Closed Reduced paper weight to 80 g m 1 02 2013 Jan 30 CBL Closed Revised paper weight to 80 100 g m cleaned up other unfinished areas ...

Page 4: ...rs 15 3 5 8 LED Indicators 17 3 6 Graphic Printing vs Printing with Printer s Fonts 17 4 Unpacking 18 5 Major Options 18 5 1 Presenter 18 6 Installation 19 6 1 Function 19 6 2 Mounting Printer 19 6 3 Mounting Controller 20 6 4 Wiring 21 6 4 1 Power 21 6 4 2 Interfacing 22 6 5 Paper Supply 22 6 5 1 Paper Roll Holder 22 6 6 Power Supply Specifications 23 7 Operation 23 7 1 Loading Paper 23 7 2 Print...

Page 5: ...al Printer Family HENGSTLER Part No D 690 074 Mod No 4 300113 LEV page 5 of 32 13 1 1 FCC Part 15 Class B Device 32 13 1 2 EN55022 Emissions 32 13 1 3 EN55024 Electromagnetic Susceptibility 32 13 2 Printer Drawings 32 ...

Page 6: ...e for when documents are to be printed on preprinted forms or with a predetermined length The XPM 200HR has a print resolution of 300 dpi to ensure that graphics such as logos etc can be printed with excellent quality The printer is available with or without a presenter The XPM 200HR printer family has been designed for use primarily in kiosks and similar information or ticket printing application...

Page 7: ...oller and or related subassemblies such as presenters dual feed units bundlers paper roll holders chassis etc HENGSTLER accepts no liability and the guarantee shall be void Printing without paper can result in damage to the platen or thermal printhead Never use paper that might contain staples paper clips or other metal objects If the printer will be stored or will not print for a long period of t...

Page 8: ... next row of dots on the paper The thermal paper is coated with several compounds At room temperature these compounds are white in color and do not react with each other The heat from the thermal printhead acts as a catalyst in the areas where the small printhead dots are fired causing these compounds to react with each other and form a new compound which is a contrasting color usually black The p...

Page 9: ...XPM 200HR Thermal Printer Family HENGSTLER Part No D 690 074 Mod No 4 300113 LEV page 9 of 32 3 2 Functional View Figure 1 Figure 2 ...

Page 10: ...ing loaded printhead presses the paper to insure good thermal conductivity The interface stepper motor used to turn the platen sensors printhead optional presenter motors and paper cutter are all connected to the controller which sends commands and causes these components to function at the proper time The cutter separates the paper from the paper supply when commanded to do so by the controller T...

Page 11: ...nderneath it How the printer reacts next depends upon the printer s settings One common selection is for the partial printout to be invalidated printed over to make it illegible as it is retracted out the back of the printer Another is to simply eject the partial printout out the rear of the printer If the XPM 200HR is equipped with a presenter paper loading is as described above When a printout i...

Page 12: ...ovide access to the presenter paper path Press lightly on the non moving portion of the presenter top section to the outside of the rollers to close the presenter again There are several versions of the XPM 200HR controller depending upon the features ordered One significant difference between them is the additional connector for controlling the optional loop presenter Figure 6 shows the XPM 200HR...

Page 13: ...emove paper scraps and clean paper dust CAUTION While the top cover is open there is a serious risk of injury from the sharp cutter blades Exercise care at all times to avoid injury CAUTION The thermal printhead heats up significantly during operation and may be hot Avoid burns by not touching the thermal printhead directly Avoid touching the thermal printhead at all times Fingerprints or skin oil...

Page 14: ...c position after each print job One common reason for this is to so that preprinted information is properly located with respect to information printed by the printer itself for example printing a date inside a preprinted box Black marks must be located on the back non coated side of the thermal paper The XPM 200HR printer is designed to allow for numerous Paper Entrance Black Mark sensor location...

Page 15: ...e paper Printer throughput time is improved by cutting in both directions eliminating the need for the cutter to make a non cutting movement to an arbitrary home position 3 5 6 Paper Exit Sensor A sensor on the exit side of the print mechanism detects when paper has passed through the cutter assembly and reached the paper exit 3 5 7 Paper Pre End Paper Low Sensors The XPM 200HR has inputs for two ...

Page 16: ...nnector is as follows PPE Sensors Connector Pin 6 5 VDC to be used as a voltage source for pull ups etc for PWE AUX sensors Pin 7 Common Ground Pin 8 PPE Sensor Signal 1 A1 Pin 9 PPE Sensor Power Output 1 A1 Pin 10 PPE Sensor Power Output 2 A2 Pin 11 PPE Sensor Signal 2 A2 Pin 12 Auxiliary AUX Input Pin 19 PWE Sensor Signal 1 B1 Pin 20 PWE Sensor Signal 2 B2 Figure 9 Please note that the XPM 200HR...

Page 17: ...lization phase Probable system stall during boot phase Please note that much more detailed information concerning the printer s current state can be obtained by requesting the printer s status via the interface Please refer to the XPM 200HR Emulation Command Set Reference D 690 004 for details 3 6 Graphic Printing vs Printing with Printer s Fonts One area that causes frequent confusion with regard...

Page 18: ... a 12 x 20 pixel character the Hengstler XPM 200HR printer would require 1 600 bytes to print one line Please note that these are estimates and that various compression routines also impact the print speed The advantage of Graphic printing then is the ability to print anything pictures text photos etc exactly as you see it on your screen The disadvantage is that to do so much more data 40 times as...

Page 19: ...90 It may also be angled upward as long as the design of the system into which it mounts is such that a printout cannot slide back into the printer after it is cut Please note that the printer itself mounts via two M4 anchor nuts built into the print mechanism An M3 screw with lock washer not supplied are used for mounting Note It is critical that the length of the mounting screw conform to the th...

Page 20: ...be installed near high frequency devices or strong magnetic fields The XPM 200HR controller as well as the complete system contains sensitive mechanical and electronic components which could be damaged or destroyed by extreme vibration or shock such as that caused by impact or dropping The XPM 200HR Controller board must be attached to a grounded base which is made of sheet steel Use screws and ny...

Page 21: ...r may provide both mechanical protection for the controller and additional EMI EMC shielding Figure 10A 6 4 Wiring 6 4 1 Power Power is connected to the XPM 200HR thermal printer via a JST connector The connector consists of a JST VHR 4N shell and two SVH 21T P1 1 contacts Wiring is as follows Pin Function 1 Ground 0 VDC 2 Ground 0 VDC 3 24 VDC 4 24 VDC ...

Page 22: ...t the arm against the spring which puts force on the paper roll and starts it moving slowly As more printing takes place the roll gradually accelerates until it s up to printing speed Without the dancer bar slack paper would be taken up until it was suddenly no longer slack Now the printer must accelerate a large heavy paper roll from zero speed to full print speed in essentially no time This can ...

Page 23: ...at said we recommend the following power supply specifications for most applications Please see the Technical Specifications section near the end of this document for full details DC Output Voltage 24 volts 5 DC Output Current nominal 5 5 to 8 0 amperes Hold Up Time 20 ms minimum Current Limitations 16 amperes minimum current limit 7 Operation 7 1 Loading Paper Before loading the printer make sure...

Page 24: ...s automatic and transparent to the application In the event of a paper jam the XPM 200HR can be configured to make several repeat attempts to cut the paper The number of attempts can be specified by using the XPM 200HR Configuration Tool If these attempts are unsuccessful the printer will report a paper jam through the status system Note Please be sure to remove power from the printer before openi...

Page 25: ...s a tool that they use to verify command sequences and responses XPM 200HR Uninstaller Tool Use this tool to uninstall single or all versions of the XPM 200HR driver XPM 200HR Upload Tool Used to upload new firmware specific data files etc to the flash area of your XPM 200HR printer XPM 200HR Wide Font Tool Used for uploading Wide Font formats such as Chinese or Korean from standard graphic files ...

Page 26: ...XPM 200HR family of printers include a feature that will adjust burn time automatically depending upon ambient temperature Burn Time Correction allows the adjustment of these burn times to tune the printer to maximum performance for any given paper thereby improving print quality but having little effect on current consumption If current draw is truly critical reducing these values will reduce cur...

Page 27: ...et printer option on Tool Settings tab of XPM 200HR Configuration Tool 10 Maintenance The XPM 200HR printers require very little maintenance Note Discharge your body s static electric charge by touching a grounded surface before performing any maintenance procedure Do not touch the connector pins of the printhead cable with your bare hands Note Do not touch the surface of the thermal printhead Mec...

Page 28: ...aper Specification D 689 112 12 3 Black Mark Sensor Location The Black Mark sensor which also functions as a paper present sensor on the XPM 200HR printers can be located in numerous positions during manufacturing Figure 13 shows where the black marks should be located in order to be detected when a reflex sensor is used The default standard sensor positions are so marked The XPM 200HR printer is ...

Page 29: ...tector When the light is blocked and cannot reach the detector the printer reports that paper is present When the light does reach the sensor the printer concludes that there is no paper present The through beam sensor can also be used in a manner similar to a Black Mark sensor Instead of a Black Mark a hole is used in the paper The through beam sensor is located in one of 19 different possible lo...

Page 30: ...XPM 200HR Thermal Printer Family HENGSTLER Part No D 690 074 Mod No 4 300113 LEV page 30 of 32 Figure 14 ...

Page 31: ...rtain OEM applications Contact Hengstler for details Printable Width 216 mm Paper Weight 80 100 g m Other paper weights may be possible in certain OEM applications Contact Hengstler for details Paper Capacity 6 inch 150 mm roll diameter 12 inch 300 mm reduced performance Interface Type USB 1 1 Cable length 3 meters Operating Voltage 24 VDC 5 Current Draw In standby approx 3 6 VA typ depending upon...

Page 32: ...paration between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 13 1 2 EN55022 Emissions The XPM 200HR family of thermal printers are class B appliances When operating the printer from a DC building power supply or when the DC power cable exceeds 3 ...

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