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eXtendo

®

 

Thermal Printer Family 

HENGSTLER

 

 
 

Part No. D 684 124 

Mod. No. 4 080812 LEV 

page 2 of 38 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

© 2008-2012 by HENGSTLER 

 
Hengstler GmbH has created the text and diagrams contained in this document with care.  However, 
we cannot accept responsibility for any errors or omissions.  Notification regarding any errors and 
suggestions for improvement are welcome.   We reserve the right to make technical and other 
changes at any time in the interest of continual product development. 

All information contained in this manual is given without regard to any possible patent protection. 

All rights reserved.  Reproduction, translation and/or distribution of this document, or extracts thereof, 
are permitted only by express authorization from Hengstler GmbH.  The Hengstler name, “eXtendo” 
and the Hengstler logo are registered trademarks of Hengstler GmbH and the Danaher Corporation.  
“Windows” and “Microsoft” are registered trademarks of Microsoft Corporation.  Other brand and 
product names are trademarks or registered trademarks of their respective companies. 

 

HENGSTLER GmbH 

Uhlandstrasse 49 
78554 Aldingen / Germany 
Tel. +49 (0) 7424-89 0 
Fax +49 (0) 7424-89 500 
eMail: [email protected] 
www.hengstler.com 

Summary of Contents for 4 310316 HW2

Page 1: ...Part No D 684 124 Version 1 08 Mod No 4 080812 LEV Operating Manual eXtendo Thermal Printer Family Types X 56 and X 80 E ...

Page 2: ... contained in this manual is given without regard to any possible patent protection All rights reserved Reproduction translation and or distribution of this document or extracts thereof are permitted only by express authorization from Hengstler GmbH The Hengstler name eXtendo and the Hengstler logo are registered trademarks of Hengstler GmbH and the Danaher Corporation Windows and Microsoft are re...

Page 3: ... under Power Supply section Update paper roll holders in option chart Added paper roll holder drawing reference Add schematic fragment for PVE Aux sensor connection Add registered trademark symbol to eXtendo 1 04 2009 Feb 20 CBL Closed Revise printhead position to two positions three positions used in prototypes only Add printhead up status to LED Indicators Revise Head Status Sensor to reflect no...

Page 4: ...Mod No 4 080812 LEV page 4 of 38 1 08 2012 Aug 8 CBL Closed Add clarifying statement re Class B emissions Add statement about sunlight on chute sensor Add definition of area in line with black mark where only certain inks may be used Added drawing of PPE sensor ...

Page 5: ...aphic Printing vs Printing with Printer s Fonts 19 4 Unpacking 20 5 Major Options 20 5 1 Sleep Mode 20 5 1 1 Go To Sleep 21 5 1 2 Wake Up 21 6 Installation 22 6 1 Function 22 6 2 Mounting Printer 22 6 3 Installing Paper Guides 23 6 4 Wiring 24 6 4 1 Power 24 6 4 2 Interfacing 25 6 5 Paper Supply 26 6 5 1 Hengstler Paper Roll Holders 26 6 5 2 Designing Your Own Paper Roll Holder 26 6 6 Power Supply...

Page 6: ... Paper 32 12 3 Black Mark Sensor Location 32 13 Technical Specifications 34 13 1 X 56 Specifications 34 13 2 X 80 Specifications 36 13 3 Electromagnetic Compatibility 37 13 3 1 FCC Part 15 Class B Device 37 13 3 2 EN55022 Emissions 38 13 3 3 EN55024 Electromagnetic Susceptibility 38 13 4 Printer Drawings 38 ...

Page 7: ...determined length Black Mark control is available The horizontal and vertical print density is 203 dpi so that graphics such as logos etc can be printed with good quality The eXtendo printer family has been designed for use in a wide variety of applications including ticketing parking banking transit reverse vending kiosk car wash fuel dispensing and vending applications In order to provide the op...

Page 8: ...or modifications to the printer mechanism and the controller HENGSTLER will not accept any liability and the guarantee shall be void Unapproved types of thermal paper may dramatically reduce the life of the print head and may cause the guarantee to expire For pre printed thermal paper make sure that only appropriate inks are used Detailed can be found in the Hengstler Paper Specifications document...

Page 9: ...w compound which is a contrasting color usually black The platen then advances the paper to the position of the next dot row and the process is repeated You may note immediately several of the advantages of thermal printing First since the printing is done with heat there is no noise from the printing process itself Thermal printing is inherently quiet compared to most other technologies such as i...

Page 10: ...oes not mean the X 80 current is always higher however Current consumption is controlled by many factors most importantly by the density of what is being printed For example if the same receipt is printed on an X 56 and X 80 the current consumption will be approximately the same since the same number of dots is being fired on both printers Current consumption is also affected by whether the heatin...

Page 11: ...trudes from the back of the printer This is to allow the operator to raise the printhead remove the partially printed document and lower the printhead before loading a new roll of paper If this were not done it would be possible for short pieces of paper to remain in the paper path without the operator s knowledge eventually causing an obstruction and a paper jam The optional chute jam sensor cont...

Page 12: ...eXtendo Thermal Printer Family HENGSTLER Part No D 684 124 Mod No 4 080812 LEV page 12 of 38 Figure 2 ...

Page 13: ...eXtendo Thermal Printer Family HENGSTLER Part No D 684 124 Mod No 4 080812 LEV page 13 of 38 Figure 3 Figure 4 ...

Page 14: ...ks can be located on the thermally coated side of the paper where printing takes place or on the back of the paper depending upon the location of the sensor The eXtendo series of printers is designed to allow for numerous Paper Entrance Black Mark sensor locations during manufacturing The location of this sensor cannot be changed once the printer is built Also two different sensor types can be use...

Page 15: ...acing the side of the paper roll so that as the diameter of the paper roll decreases it eventually loses the reflection of the light and changes state and plug the PPE sensor into the upper sensor connector on the control board While the exact distance of the sensor from the paper varies from application to application it is typically 2 5 mm for optimal sensing If a paper roll holder and Paper Pre...

Page 16: ...ENGSTLER Part No D 684 124 Mod No 4 080812 LEV page 16 of 38 Fig 5A 5V 33K Signal Input 33Ω 5V 180Ω 5V 180Ω Paper Low Conn CN6 or Auxiliary Conn CN8 Paper Low Conn CN6 or Auxiliary Conn CN8 Pin 1 Pin 2 Pin 3 Pin 3 Pin 2 Pin 1 Figure 6 ...

Page 17: ... concerning the printer s current state can be obtained by requesting the printer s status via the interface Please refer to the eXtendo Emulation Command Set Reference D 684 112 for details 3 6 4 Head Status Sensor An additional Head Status Sensor is used to determine whether the printhead is in the up do not print or down ready to print position Normally most of the heat generated by thermal pri...

Page 18: ... available options is listed below Feature Description Option 1 Option 2 Option 3 Basic Unit X 56 X 80 Communications Interface USB Serial RS 232 Cutter Twincut Full and Partial Cut up to 120 g m Twincut Full Cut Only up to 160 g m Rotary Full Cut Only up to 250 g m Print Speed 350 mm sec max Chute Jam Sensor Not included Included Environmental Range 25 to 70ºC 20 to 100 RH 0 to 50ºC 25 to 80 RH n...

Page 19: ...rinter s Native Commands A printer s Native Commands are of many different types but a few are of particular interest to us here One is the family of commands for printing graphics It is these commands that allow pictures and other graphic images of any type to be printed Another family of commands of interest to us here is the text commands These commands involve printing text in response to ASCI...

Page 20: ...iod 4 Unpacking Care should be taken when unpacking your eXtendo printer to preserve the packing material for possible future use eXtendo packing is specifically designed to protect the printer from damage in the harsh environment of trucks and aircraft Please be sure to use this packing if it ever becomes necessary to reship your eXtendo unit 5 Major Options 5 1 Sleep Mode eXtendo printers can be...

Page 21: ...he Sleep Mode board If J1 is shorted the default setting the following hex command sequence sent over the USB or serial interface will put the printer to sleep 0x1B 0xF2 0x02 0x05 0x00 0x00 0x00 0x00 0x00 This command is ignored if the printer is not equipped with the Sleep Mode Option If J1 is open the printer will go to sleep when the DTR line goes high regardless of the interface type being use...

Page 22: ...eXtendo we recommend the following screws for mounting the printer Side Mounting Holes EJOT Delta PT30 max penetration into the printer 8 mm Bottom Mounting Holes EJOT Delta PT40 max penetration into the printer 8 mm These screws are available from Hengstler as a mounting kit to simplify your sourcing needs Hole layouts viewed from above the printer for mounting the X 56 and X 80 models with screw...

Page 23: ...hat the cover has been removed from the printer to make it easier to see the paper guide area 1 Locate the paper guides in a small bag packed with the printer and remove them Note that the slotted funnel shaped opening it oriented towards the printer and that the extended arms of the paper guide see figure 9 should point towards the middle of the printer Figure 9 2 Note that the paper guide has fo...

Page 24: ...uide to position it where desired See figure 11 You will hear the paper guide click as it locks into each position Figure 11 6 4 Wiring 6 4 1 Power Power is connected to the eXtendo thermal printer via a JST connector The connector consists of a JST VHR 2N RA 3 96 shell and two SVH 21T P1 1 contacts Wiring is as follows Pin Function 1 24 VDC 2 24 VDC The upper contact on the connector is common th...

Page 25: ... 6 NC no connection 7 2 CTS 8 1 RTS 9 NC no connection Shell NC Earth Ground Please note that the Hengstler cable is supplied with a flying pigtail on the printer end This pigtail is intended to be fastened under the grounding screw as shown in Fig 2 and 3 to provide maximum reduction of radiated electrical noise For additional protection against accidental cable removal the cable tie downs see Fi...

Page 26: ...p until it was suddenly no longer slack Now the printer must accelerate a large heavy paper roll from zero speed to full print speed in essentially no time This usually causes the paper advance motor to stall or the paper to slip against the platen causing shortened characters until the paper roll is up to speed Spindle Friction Another important consideration is spindle friction As a paper roll r...

Page 27: ...is in the down position by pulling the Printhead Position Control to the outer position Then insert the paper thermosensitive side up into the paper slot in the rear You will hear the paper feed motor start to run as soon as the paper detection sensor is reached Continue to feed the paper until the platen grasps it and pulls it into the printer The eXtendo thermal printer family is designed to use...

Page 28: ...is affected by many factors First the maximum print speed is dependent upon the operating version of the eXtendo version that you ordered Even with the maximum print speed in the firmware set to 350 mm sec the 12 volt and 10 36 volt models will not exceed 130 mm sec Other significant factors affecting print speed include Type of interface ASCII printing vs Graphics printing Data transmission rate ...

Page 29: ... is then possible for vandals if they are careful and pull gently to pull paper from the paper roll Therefore we strongly recommend that all customers order the chute jam sensor option if they will make partial cuts Since the same cutter can be used for full cut and partial cut applications it is not possible to tie the requirement for the chute sensor to the type of cutter ordered 7 6 eXtendo Dig...

Page 30: ...f dots burned at once and so is unaffected by print speed The eXtendo target print speed called the target speed because other settings may cause the actual print speed to be lower than this can be set via the interface please refer to the eXtendo Emulation Command Set Reference for the specific command sequence The slower this print speed is the lower the average current draw will be Note that wh...

Page 31: ...n which allows the printer to be put into an extremely low current mode where it draws microamps instead of milliamps in the idle state This option requires a wake up command in order to return it to the ready state before printing but represents significant current savings if battery operation is continuous and printing is infrequent Please refer to the eXtendo Emulation Command Set Reference and...

Page 32: ...y you for use with your eXtendo printer conforms with eXtendo Paper Specification D 684 122 12 3 Black Mark Sensor Location The Black Mark sensors on the eXtendo printers can be located in numerous positions during manufacturing both above and below the paper sensing the printed side and the paper back respectively Figure 13 represents X 56 and X 80 paper and show where the black marks should be l...

Page 33: ...d No 4 080812 LEV page 33 of 38 Figure 13 Into Printer Into Printer X 56 X 80 All dimensions in mm Centerline Centerline 21 0 14 0 21 0 14 0 21 0 14 0 33 5 26 5 14 0 21 0 33 5 26 5 8 4 2 5 3 5 4 3 2 1 4 1 6 Default 6 7 8 9 10 Default 5 5 Pantone Safety Color Zone ...

Page 34: ...hute or similar conveyance Printhead Life Abrasion based 100 km of paper on 12 5 print density Electrical 100 million dot pulses Graphic Driver Windows 2000 XP Linux Bar Codes Internally Generated UPC A UPC E EAN 13 EAN 8 Code 39 Interleaved 2 of 5 Code 128 Codabar PDF 417 Externally Generated Any generated by Windows standard GDI file by host Paper Width 1 93 to 2 36 inches 49 60 mm Printable Wid...

Page 35: ... temperature with a print speed of 100 mm sec voltage of 12 0 VDC and print density coverage of 50 2 6 A avg 10 36 VDC With Hengstler paper at 21 C ambient temperature with a print speed of 100 mm sec voltage of 12 0 VDC and print density coverage of 12 5 0 9 A avg With Hengstler paper at 21 C ambient temperature with a print speed of 100 mm sec voltage of 12 0 VDC and print density coverage of 25...

Page 36: ...inthead Life Abrasion based 100 km of paper on 12 5 print density Electrical 100 million dot pulses Graphic Driver Windows 2000 XP Linux Bar Codes Internally Generated UPC A UPC E EAN 13 EAN 8 Code 39 Interleaved 2 of 5 Code 128 Codabar PDF 417 Externally Generated Any generated by Windows standard GDI file by host Paper Width 2 36 to 3 38 inches 60 86 mm Printable Width 3 15 inches 80 mm Paper We...

Page 37: ...ll or partial cut or Rotary Type heavy stock Presenter optional Loop type Dimensions WxHxD 125 x 100 x 100 mm approx Temperature Range Operating 25 to 70ºC 20 to 100 RH or 0 to 50ºC 25 to 80 RH non condensing Storage 30ºC to 75ºC 13 3 Electromagnetic Compatibility 13 3 1 FCC Part 15 Class B Device NOTE This equipment has been tested and found to comply with the limits for a Class B digital device ...

Page 38: ...ic discharges and burst effects may cause short printing interruptions but the automatic recovery function of the printer will restore it to its original state Additional action regarding lightning and overvoltage protection will be needed if cables and wires are installed outside of a building However this standard can be met only if original units components and cables are used and the installat...

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