www.helioscreen.com.au
13. Trouble Shooting:
This guide is intended for basic trouble shooting only, should you be unsure of any issues please
contact your supplier to arrange a service call.
PROBLEM
POSSIBLE REASON/S
SOLUTION
No response from product
when using the remote
control.
1)No power
2)Time for batteries in hand
held remote or motion
sensor need to be replaced.
1)Check power supply
2)Replace batteries
Product stopped working
while in use
System motors have a built
in thermal protection, after
multiple uses it will stop to
allow for motor to cool.
Wait for approx 15-20min and try
again.
Wind/motion sensor is
retracting the product when
in light wind.
Sensor setting is set low
Adjust sensor to slightly higher
setting.
Product is not working
correctly as per pre-set
motor limits.
Other electrical works on the
home / building may have re-
set the motors memory
Call your nearest agent
Angle of product has
changed
Position has changed after
use in high winds or rain
Call your nearest agent
Awning retracts without
wind trigger - Motion
sensor
Batteries are depleted,
safety feature retracts the
awning when the motion
sensor can't be found.
Slide the motion sensor off the
bottom-bar and replace the AAA
batteries.
Product retracts and
extends in an untimely
response to the
environment. (Yo-yo effect).
The sensor may be in DEMO
mode. 5 o'clock
Return sensor to live range and
out of DEMO mode.
