www.helioscreen.com.au
11. Five Year Warranty:
Helioscreen Australia Pty Ltd warrants its external products, supplied by it to the Buyer, to be
free from defects in materials or workmanship under normal and proper use for a period of 5
years starting from invoice date and is only valid when full payment is received.
Helioscreen shall repair or replace with the least possible delay materials or equipment which
upon Helioscreen’s examination shall reveal itself to be defective and which shall have been
notified of in writing within 5 years as herein before mentioned.
It is the Reseller’s/Distributors responsibility to extend and service this warranty to the end user.
This is a condition of sale of Helioscreen Australia Pty Ltd Product.
Helioscreen shall not be liable for loss of damage, direct or consequential, arising out of the use
or inability to use, the goods or equipment supplied by Helioscreen. Before using, the
Buyer/Dealer
with the ultimate user shall determine the suitability of the product for its intended
use and the user assumes all risks and liability in connection therewith.
All cost related to installation and re-installation are not the responsibility of Helioscreen.
Helioscreen will not be responsible for any consequential damages and freight costs following
the installation procedure
.
If the Buyer resells any Helioscreen products to another Buyer or End-User, it shall include all of
the terms and provisions of this warranty in such resale. Helioscreen’s responsibility to any such
third party shall be no greater than Helioscreen’s responsibility under the warranty to the original
Buyer.
Helioscreen Reseller / Agents responsibiliy:
It is the responsibility of the agent selling the product to the end user to ensure a detailed and
thorough handover is carried out to inform the user of the limitations of the product and design
intent. All installations must be carried out by suitably trained and licensed persons. In the case
of a warranty claim the end user must contact the agent who supplied and installed the product.
Once a site inspection has been carried out all relevant information including details on the final
page of this document in addition to pictures where possible will be supplied to the manufacturer
to process the claim.
Fabric-Five Year Warranty
External textiles are warranted for their rot-proof properties and colour fastness
This warranty is valid under the following terms and conditions:
- For 5 years, Helioscreen shall either replace free of charge or, at its convenience, excluding
any costs or any other compensation for any reason whatsoever.
- Any complaint must be sent within ten days of the defect being noticed, accompanied by the
purchase invoice to the registered Helioscreen dealer where the product was purchased.
- The fabric must be kept available for inspection of manufacturer.
- Replacement or reimbursement of the defective fabric does not extend the duration of the
original warranty.
